Field Application Specialist, Anz

3 weeks ago

Lane Cove, Australia Cepheid Full time

At Cepheid, we are passionate about improving health care through fast, accurate diagnostic testing. Our mission drives us, every moment of every day, as we develop scalable, groundbreaking solutions to solve the world’s most complex health challenges. Our associates are involved in every stage of molecular diagnostics, from ideation to development and delivery of testing advancements that improve patient outcomes across a range of settings. As a member of our team, you can make an immediate, measurable impact on a global scale, within an environment that fosters career growth and development.

Cepheid is proud to work alongside a community of six fellow Danaher Diagnostics companies. Together, we’re working at the pace of change on diagnostic tools that address the world’s biggest health challenges, driven by knowing that behind every test there is a patient waiting.

Learn about the Danaher Business System which makes everything possible.

This position is part of the APAC Applications & Training team and will be located in Sydney, Australia, Hybrid. At Cepheid, our vision is to be the leading provider of seamlessly connected diagnostic solutions.

**In this role, you will have the opportunity to**:

- Integrate Cepheid instruments (including installation), assays and connectivity solutions into customer laboratories and provide support to the customer from installation, and implementation through verification and/or evaluation to customer go-live (patient reporting).
- Provide demonstration of Cepheid instrumentation, software and reagents to current and potential customers and proactively provide enhancements for the development and optimization of Cepheid assays, software and hardware.
- Jointly develop account strategies with Sales Representatives aimed at increasing Cepheid business and retaining current business.
- Conduct education/technical seminars and presentations at customer sites, trade shows and workshops to drive thought leader adoption of Cepheid technology.
- Follow the standard of work for documentation and customer complaint handling to ensure total customer satisfaction and ensure install and customer management database is updated with full activity traceability.

**The essential requirements of the job include**:

- Bachelor’s degree in field with 5+ years of related work experience OR Master’s degree in field with 3+ years of related work experience OR Doctoral degree in field with 0-2 years of related work experience.
- A minimum of 3 years of working experience as a Medical Technologist/Clinical Laboratory Scientist and proficient in molecular/IVD and microbiology techniques.
- Demonstrated excellent project management skills and customer relations/service skills.
- Strong interpersonal and communication skills and works well both independently and team-orientated.
- Proficient in computer skills (Excel, Word, PowerPoint, Lotus Notes/Outlook)

**It would be a plus if you also possess previous experience in**:

- Hands-on experience with Lab Automation Systems and with LIS/Connectivity
- Experience with CRM, SAP, SFDC or similar tools

At Cepheid, we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, hybrid working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a hybrid work arrangement in which you can work part of the time at the Company location identified above and part of the time remotely from your home. Additional information about this hybrid work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Cepheid can provide.

When you join us, you’ll also be joining Danaher’s global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful **Danaher Business System** tools and the stability of a tested organization.

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

If you’ve ever wondered what’s within you, there’s no better time to find out.

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