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Community Support Advocate

4 months ago

Newcastle, Australia Employment Hero Full time

**ABOUT US**

Seniors Rights Service has been assisting older Australians as the leading provider of legal services, aged care advocacy and rights education and information to seniors in NSW since 1986. Seniors Rights Service provides support and resourcing to older people to know and assert their rights. We have a free legal service, aged care advocacy and education service, provide social support and deliver community education and information of relevance to older people across NSW.

**ABOUT THE ROLE**

Due to exciting growth, we have an opportunity for a Community Support Advocate - Home Care Check In Project to join Seniors Rights Service. The Community Support Advocate is a key role within the Older Persons Home Care Check In team and is dedicated to providing advocacy support including safety checks and information and support to older people in the community. The primary purpose of this role is to contact people referred to the service, identify potential risks and work with clients in a proactive and preventative manner to ensure clients at risk are aware of services available to them.

This role is funded through the National Aged Care Advocacy Program (NACAP) Home Care Check In pilot program and is based in our Newcastle office, covering the Hunter and New England areas. This role will have access to hybrid work arrangements which include a blend of community-based, office-based and remote working arrangements. This role is offered on a full-time max-term contract arrangement to 30 June 2025, aligning with the current funding period.

Key responsibilities include:

- Screening referrals from external and internal stakeholders based on eligibility criteria
- Make contact with clients who have been identified as benefiting from a safety check
- Develop and implement a personalised plan that will outline the preferred ways of communication, duration of support and frequency of contact
- Ensure clients are aware of what our service can provide and the scope of practice
- Identifying potential risks for harm and working with the client proactively to reduce those risks by referral to appropriate agencies
- Providing Information including information about advocacy, the aged care system, other services, feedback processes and rights and responsibilities
- Create an ‘exit safely’ plan with the client
- Support in the collection of feedback and evaluation of the project
- Effectively represents Seniors Rights Service in external forums and partnership meetings
- Provide verbal and written reports as requested by the management and funding bodies
- Maintain appropriate records and documentation including accurate input and management of client data in the client management system
- Some intrastate travel is required and overnight stays may be required from time to time

**ABOUT YOU**
- Relevant qualification in health/social sciences or other related field or relevant equivalent experience
- Demonstrated experience working within a client centred framework in advocacy, case management or a client service role
- Knowledge and understanding of socially isolated, homeless or disadvantaged people.
- Good interpersonal and communication skills including assessment, care plan development and report writing
- Excellent computer skills, fluent in Microsoft Office 365 and experience in data entry.
- Ability to work within a small team environment as well as work with mínimal supervision.
- Commitment to delivering quality client services, working empathetically with clients to ensure the delivery of rights based and client focused services
- High level of resilience and self care practices in place
- Commitment to ongoing professional development
- Willing to use your own registered and comprehensively insured vehicle, where you will be reimbursed for work related mileage claims
- Willingness to obtain an annual flu vaccination and be fully COVID vaccinated. Hold a valid federal police record check and driver’s license.

**WHAT WE OFFER**
- A collaborative and fun work culture in a growing organisation
- Great flexibility with access to hybrid work arrangements
- SCHADS award Level 5.1 with access to NFP Salary Packaging benefits
- 15 days personal/carer’s leave each year
- Gifted leave between Christmas and New Year
- Additional Long Service Leave provisions

At Seniors Rights Service, we seek a workforce that is as diverse as our society - in race, ethnicity, gender, age, disability, sexuality and cultures - and one that reflects the communities we work in. We believe diversity and inclusion are fundamental to our culture and core values and we demonstrate this commitment through all our employment practices. Our inclusive workplace culture contributes to making Seniors Rights Service a great place to work. We strongly encourage Aboriginal and Torres Strait Islander People to apply.

To be considered for this role you will need to address the About You section and provide your CV. Applications close 5 F