Account Support Executive
4 days ago
**What you'll be doing**:
Day to day, you'll be working with and supporting our Enterprise team (key accounts). This is a great opportunity for someone with 1-2 years of account management or customer-facing experience to step into a role where they can learn from senior account managers and gain exposure to Deliveroo's largest accounts and the strategic initiatives we are working on with them. This is an excellent foundational role for anyone interested in becoming a Senior Account Manager down the line with exposure to all key areas of the business: Sales driving initiatives, Operational projects and Marketing campaign planning, alongside the day-to-day operations of the business.
**More specifically, you will**:
Support the wider Enterprise team, working closely with Strategic Account Managers on our largest accounts, as well as supporting the wider Enterprise Account management team with their portfolio of accounts. As a partner to the Account Management team you will support large scale initiatives and take on various responsibilities, for example
- Supporting brand sales growth
- Delivering analysis required for large accounts, including data driven insights
- Reaching out to new restaurants to sign them up to the Deliveroo platform
- Creating and monitoring the success of complex marketing campaigns
- Driving restaurant operational performance
- Assisting in or leading phone sprints to our restaurant partners to check and improve key restaurant health metrics
- Analysing operational performance relative to competitor brands to identify areas of opportunity
- Supporting the day to day operational management of key restaurant partners
- Logging restaurant detail and menu change cases in Salesforce
- Support the preparation of restaurant facing reporting & presentation materials
- Attend external brand meetings and internal cross-departmental meetings
- Monitor and communicate the outcomes of operational improvement initiatives
**Skills you'll need**:
- You'll love to build relationships with a diverse group of people, both internally and externally
- Organised and happy to follow, and improve processes
- Problem solver who loves to roll up their sleeves to deliver outcomes for Deliveroo and our Restaurant partners
- Good time management and prioritisation
- Basic experience using Excel or similar
- Comfort with technology and an ability to pick up new tools such as Salesforce
- 1+ years experience in a customer-facing role such as account management, coordination, or similar with experience regularly speaking to external customers
**Why Deliveroo?**
When you first think about Deliveroo, you probably think of getting great food to your house in less than half an hour. Awesome right? But behind the scenes is the real story. This story is one of high growth, huge challenges and an enormous opportunity ahead of us.
We want to be the definitive food company - the app you go to any time you have a hunger pang. We are transforming the way people think about food. We're a technology driven company at the forefront of the most rapidly expanding industry in the world, so come and join us for the ride.
**Benefits and Diversity**
- Become one of the key employees of a fast-growing, exciting startup changing the food delivery landscape
- Open, respectful and fun company culture
- Additional leave days for years of service
- Volunteering leave to support a charity of your choice
- Health & Wellbeing
- Free access to HeadSpace
- ClassPass corporate discount
- LinkedIn Learning Access
- Free Deliveroo Plus - Free delivery and access to special offers
- Excellent kit to enable working from home and a parent-friendly working culture
- Enhanced Maternity & Paternity benefits
- Quarterly celebrations with the wider team, end of year parties & regular social events
Our team is currently working from home in line with the current government advice relating to COVID19; benefits related to working from the office will be available when we return back to the office.
At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth, time away and relocation.
In 2018 we announced our decision to give every employee equity in the company. We did this because we wanted all of our employees, regardless of location, level or role to be owners and because we believe that this is the right thing to do. We believe this helps build a culture where everyone is committed and able to share in the company's success.
We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest
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