Strategic Account Manager

2 months ago

Perth, Australia Virgin Australia Full time

**Work type**:
Full Time**Location**:
Perth**Job type**:
Sales & Business Development**Applications close**:
19 Mar 2024 W. Australia Standard Time

**Strategic Account Manager**:
Hello. We’re Virgin Australia. And we’re back (in a big way).

We’re the airline that’s always done things a little different. Our way. The Virgin way. For us, flying is so much more than simply taking off and landing (although we understand that is quite important). It’s about going the extra mile, in the air and on the ground, to create authentic experiences that put our guests firmly at the heart of everything we do.

**What you’ll be doing**:
We are looking for a **Strategic Account Manager** that will be responsible for the ongoing management of a portfolio of high-value clients. You will also ensure that contract arrangements are managed to both the client’s and VARA’s (Virgin Australia Regional Airlines) expectations. The role is the primary point of contact for client’s representatives and is responsible for proactive and timely communications, as well as resolution of contractual issues as they occur.

**The Role**:

- Be part of a high-performing team that delivers amazing service to our contracted charter clients.
- Lead the development and execution of strategic initiatives that facilitate charter growth and client retention.
- Participate in Quarterly Contract Review meetings with our clients to review performance and identify opportunities that add value to our client’s business.
- Take ownership to develop and drive business improvement opportunities that are valued by our clients and create a competitive difference.
- Build relationships at multiple levels within our with our client’s business, and with our suppliers that partner with us to deliver outstanding value to our clients.
- Manage client communications regarding flight disruption and recovery.
- Be part of a team that develops and negotiates innovative charter bid solutions that deliver outstanding value to our clients.
- Communicate at multiple levels internally and within our client organisations.
- Analyse data and create engaging presentations that can be pitched to multiple organisational levels.

**Who we’re looking for**:

- Experience working in aviation, or a mass transportation company (desirable)
- Experience analysing sales data and identifying opportunities
- Demonstrated ability to engage clients across a range of levels and build sustainable relationships
- Strategic Account Management experience with large-value clients
- Contract management and interpretation experience
- A person who has a passion for travel, aviation, and delivering outstanding service
- Team player who is willing to involve themselves in the operational side of the role

**What you’ll get from us**:
We’re committed to looking after you, with some of the best benefits and conditions in the industry - including (but not limited to):

- Heavily discounted air travel for you and your loved ones (including $1000 worth of travel credits per year)
- Flexible working arrangements (including work hours and work from home)
- Discounts on travel insurance, car hire, accommodation and experiences worldwide
- Discounted Virgin Australia Lounge membership
- Hospitality, retail, technology, beauty services and wellness discounts
- Wellness support, including the _betterme_ digital wellbeing platform

**Equality rules**

**Ready to apply?**

We’re ready to hear from you.

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