Communications & Stakeholder Engagement Manager

3 weeks ago

Melbourne, Australia John Holland Full time

Melbourne, VIC, AU, 3000**About North Western Program Alliance**:
North Western Program Alliance (NWPA) consists of three Alliance partners - John Holland, KBR and MTM and the client (LXRP), working together as one team to achieve shared goals.
NWPA has a proven track record with the successful delivery of seven level crossing removal projects, several premium stations, two projects currently in delivery and three in development phase.
We’re proud to make a real difference to the lives of people on our program of works and in the communities in which we operate. Our values are Care, Excellence, Creativity and Empowerment.

We are currently looking for an experienced **Communications & Stakeholder Engagement Manager** to join us, based on our **new level crossing project in Melbourne’s northern suburbs**, approx. 17kms from the CBD. You will join this project in development and see it through delivery to completion.

**About the Role**:
Whilst you will be initially based on the North Western Program Alliance on this project, this is a long-term career opportunity with John Holland.

As a Communication & Stakeholder Engagement Manager, you will lead your team (Senior Advisor and an Advisor) as well as provide advice to the Project on communications, community and stakeholder relations. You will develop and implement a communications program and stakeholder engagement management plan, which provides support by projecting a strong and positive image of the Project to the community and key stakeholders. Managing key issues and ensuring Project objectives are met will be critical to this role.

**Responsibilities of the role include;**:

- Develop and implement the Communications and Stakeholder Engagement strategy for the project.
- Develop and implement strategies to mitigate construction impacts and to effectively respond to feedback and concerns.
- Identify and manage issues and risks pertaining to the project and escalate issues and risks to the Project Director.
- Manage responses to all project related communications matters.
- Attend stakeholder meetings as required, including Community Reference Groups (CRG).
- Liaise with construction team, community and key stakeholders to respond to project 24/7 1800 number queries and effectively manage concerns raised.
- Liaise with the construction team to ensure community and stakeholders are notified in advance of works in accordance with agreed timeframes.
- Liaise with the client Communications Manager to keep informed regarding the communications and stakeholder engagement activities for project.
- Plan and manage contact with external stakeholders in a way that enhances the reputation of John Holland and organisation partners.
- Develop and communicate community and stakeholder awareness and risk minimisation programs across the Project through inductions and toolbox presentations.
- Monitor effectiveness of community and stakeholder engagement activities.
- Effectively lead and manage the communications and stakeholder team.
- Develop strategies to achieve best possible results with project KRA and KPI’s.
- Input communications and stakeholder activities into the project stakeholder database and project reporting cycles.

**To be successful in this role, you will have;**:

- Tertiary Degree (Bachelor level) or certificate in a discipline relevant to function area e.g. Public Relations, Journalism, Stakeholder Management or Marketing
- More than 3 years’ experience in Communications & Stakeholder Management in the construction industry preferably for a major infrastructure project
- On-the-ground experience working for a head contractor preferably in Infrastructure, Civil or Rail
- More than 10 years multi-discipline experience, e.g. Communications, Stakeholder Relations
- Experience in leading project or specialist function activities
- Desire to join the John Holland family for long term career opportunities

**What you’ll get in return;**:

- Join one of Australia’s leading Alliance’s to deliver critical Projects that make a real difference to the lives of people on our program of works and in the communities in which we operate
- Work with and learn from leading industry experts to develop and progress your career
- Deliver innovative, unique and award-winning Projects you’re proud to say “I helped to build that”
- A driven and supportive culture that truly lives the NWPA values Care, Excellence, Creativity and Empowerment
- Monthly Reward & Recognition Awards to recognise outstanding employee and team achievements
- Annual performance and salary reviews
- Mentorship from your peers and leadership team as well as formal and informal training opportunities
- Alliance annual ‘A Great Day’ event
- Two John Holland Wellness Days, to use spending time doing what you love
- Access to WHEREFIT, a partnership between John Holland and over 400 gyms and fitness studios, to receive exclusive corporate discounts of up to 50% off
- John Holland

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