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Customer Excellence

4 weeks ago

Fortitude Valley, Australia SkyMesh Full time

SkyMesh, the leading provider of Satellite Internet in Australia, also offering Fixed Wireless and Fixed Line nbn services to regional, rural, and metro areas is looking for _**great people.**_

As a company, we prioritise delivering exceptional customer service. Our commitment to customer value is evident through our consecutive four-year achievement of WhistleOut's 'Best Satellite NBN Plan' award.

Situated in our Fortitude Valley office, conveniently close to the Valley train station, we currently have over 60 dedicated staff members. While the initial 6 months will involve joining the office-based team, we also offer a hybrid work-from-home model for flexibility.

**About the Role**

SkyMesh is seeking enthusiastic individuals looking to begin their careers in entry-level positions within our dynamic industry. We have multiple openings available due to large expansion within our Customer Service and Sales team.

As a primary contact for potential new clients seeking an NBN Co connection, your role within the Sales team will involve understanding customer needs and providing seamless service experiences.

Working at SkyMesh gives you the opportunity to make a significant impact on the lives of rural and remote clients, providing them with life-changing broadband internet services.

You will join a diverse and relaxed team with a can do attitude who all strive to work together to achieve a common goal.

We believe in investing in our staff's growth and development, providing opportunities to enhance skills and advance within the company. Our focus is on promoting exisiting staff to management, engineering, and higher-level positions, allowing individuals to shape their own career paths.

We foster an open training environment, conducting comprehensive on-the-job training alongside our high-performing staff, ensuring that you learn in a collaborative setting rather than behind closed doors.

Unlike traditional call centers, our evaluation of work performance extends beyond KPIs. We measure our overall work output as a team, leaning on individual based strengths all working towards a common goal.

Some requirements that we would like you to come with.
- Minimum of six months' experience in a customer service environment
- Excellent verbal and written communication skills
- Strong record-keeping abilities
- Conflict resolution skills
- Strong attention to detail and exceptional organisational skills
- Problem-solving abilities and the capability to work autonomously
- **“SkyMesh for me has been a place that allows someone with any level of experience to succeed in customer contact based roll.**_
- **From the start you notice a huge focus on training and positive workplace culture to ensure that staff feel motivated and comfortable in whatever roll they feel most suited in**_
- **There is ample opportunity to progress or experience new areas of the workplace so that you can find the perfect place for you in SkyMesh.” - Jacob**_

**Salary**: From $46,000.00 per year

**Benefits**:

- Work from home

Schedule:

- 8 hour shift
- Afternoon shift
- Evening shift
- Morning shift
- Public holidays
- Weekend availability

Supplemental pay types:

- Overtime pay

**Experience**:

- customer service: 1 year (preferred)
- Sales: 1 year (preferred)

Work Authorisation:

- Australia (required)

Ability to Commute:

- Fortitude Valley, QLD (preferred)

Work Location: In person