Ombudsman - Small Business

3 weeks ago

Melbourne, Australia AFCA Full time

**Company Description**
As a financial ombudsman, we are a for-purpose organisation that provides a free service for individuals and small businesses. We listen to and work with our customers and their financial firms to find solutions to complaints which have gone unheard or unresolved. This is your opportunity to make a difference.

The Small Business decision-making team at AFCA is focused on complaint resolution and on engaging with both industry and consumer groups in tackling important issues affecting banking and finance small business customers.

We are looking for an **Ombudsman** to join our busy and collegiate decision-making team to help resolve standard and complex banking and finance disputes. This role reports to Lead Ombudsman - Small Business, Suanne Russell.

The role will would suit senior legally qualified professionals with a strong track record of significant achievement and a background in the banking and finance sector. You are likely to be at a stage of your career where you have an interest in using your well-developed skills and experience in a role which contributes to good community outcomes in the banking and finance sector.

Your role will be to make decisions, individually or as part of a panel, on standard and complex disputes in accordance with the AFCA rules and fairness principles. The decisions are likely to make a real difference and influence the banking and finance industry as they are binding on them when accepted by the complainant.

This is a Board appointed, fixed term role for a period of 3 years with the option for re-appointment after that period.

**Qualifications**

To be successful in this role, you will need:

- Legal qualifications and a significant track record of achievement at senior executive level within the banking and finance industry or a tribunal, EDR scheme, regulatory agency or related business entity or in private practice
- Strong analytical skills, the ability to quickly get to the heart of complex issues and to efficiently and independently handle a busy caseload, with a clear outcomes focus
- A demonstrated high level of written and verbal communication and interpersonal skills in dealing with a wide cross-section of the insurance sector and the broader community.
- Resilience, focus, determination and excellent engagement skills and the ability to effectively manage challenges, external criticism and public scrutiny.

**Additional Information** What's on offer**
- ** BOSS Best Places to Work 2024** -credited for its culture, engagement and flexible working arrangements.
- ** Employer of Choice Public Sector and NFP** - Australian HR Awards 2023
- ** Accredited as a Family Friendly Workplace**
- ** Hybrid working** from home and our state-of-the-art office and facilities designed for collaboration, and wellbeing. We work flexibly at AFCA and encourage you to talk to us about how this role can be flexible for you.
- ** Progressive and inclusive leave entitlements**, including flexible public holiday leave, women’s health leave, 18 weeks paid parental leave, sorry business leave, early and advanced pregnancy loss leave, paid gender affirmation leave, extra personal leave and paid time off over Christmas. Plus, study leave to support your professional development.
- ** Not For Profit** salary packaging benefits.

**Life at AFCA**

Our people are at the centre of everything we do. We live and breathe our cultural qualities, which shape how we behave and how we engage with our customers. At AFCA, you will truly feel the difference of working at an organisation which supports people of all backgrounds, experiences, and identities to thrive. Our consistently high employee engagement results reflect that AFCA is a truly great place to work and a place where people can contribute, belong and flourish

**To apply**

AFCA is a 2024 Circle Back Initiative Employer - we are committed to responding to every applicant.

  • Ombudsman – Small Business

    2 weeks ago

    Melbourne, Victoria, Australia AFCA Full time

    A rare and much sought-after opportunity to contribute in the financial services sector by determining banking and finance disputes and achieving fair dispute outcomes.As a financial ombudsman, we are a for-purpose organisation that provides a free service for individuals and small businesses. We listen to and work with our customers and their financial...

  • Ombudsman - Insurance

    2 weeks ago

    Melbourne, Victoria, Australia Australian Financial Complaints Authority Full time

    Add expected salary to your profile for insights A rare and much sought-after opportunity to contribute in the financial services sector by determining general insurance complaints and achieve fair complaint outcomes.As a financial ombudsman, we are a for-purpose organisation that provides a free service for individuals and small businesses. We listen to...

  • Ombudsman - Investments and Advice

    4 weeks ago

    Melbourne, Australia AFCA Full time

    **Company Description** As a financial ombudsman, we are a for-purpose organisation that provides a free service for individuals and small businesses. We listen to and work with our customers and their financial firms to find solutions to complaints which have gone unheard or unresolved. This is your opportunity to make a difference. Joining AFCA means...

  • Ombudsman – Investment And Advice

    2 weeks ago

    Melbourne, Victoria, Australia Lawyers Weekly Full time

    A rare and much sought after opportunity to contribute in the financial services sector by determining I&A disputes and achieving fair dispute outcomes.As a financial ombudsman, we are a for-purpose organisation that provides a free service for individuals and small businesses.We listen to and work with our customers and their financial firms to find...

  • Ombudsman – Investment and Advice

    2 weeks ago

    Melbourne, Victoria, Australia Lawyers Weekly Full time

    A rare and much sought after opportunity to contribute in the financial services sector by determining I&A disputes and achieving fair dispute outcomes.As a financial ombudsman, we are a for-purpose organisation that provides a free service for individuals and small businesses. We listen to and work with our customers and their financial firms to find...

  • Ombudsman – Investment and Advice

    2 weeks ago

    Melbourne, Victoria, Australia Lawyers Weekly Full time

    A rare and much sought after opportunity to contribute in the financial services sector by determining I&A disputes and achieving fair dispute outcomes.As a financial ombudsman, we are a for-purpose organisation that provides a free service for individuals and small businesses. We listen to and work with our customers and their financial firms to find...

  • Ombudsman - Investments and Advice

    2 weeks ago

    Melbourne, Victoria, Australia AFCA Full time

    Company DescriptionAs a financial ombudsman, we are a for-purpose organisation that provides a free service for individuals and small businesses. We listen to and work with our customers and their financial firms to find solutions to complaints which have gone unheard or unresolved. This is your opportunity to make a difference.Joining AFCA means joining an...

  • Head, People

    2 weeks ago

    Melbourne City Centre, Victoria, Australia Victorian Ombudsman Full time

    The Victorian Ombudsman is seeking to employ a Head, People & Culture to lead a small team whose primary purpose is to develop trusting business partnering relationships and champion employee engagement, development and experience across Victorian Ombudsman.The success of the role and the team will be in supporting exceptional performance across the...

  • Investigator

    4 weeks ago

    Melbourne, Australia National Health Practitioner Ombudsman (NHPO) Full time

    **JOB DESCRIPTION**: Investigator - complex investigations team Investigators plays a key role in the resolution of complaints received by the office of the National Health Practitioner Ombudsman (NHPO). As an Investigator in the Complex investigations team, you will be responsible for efficiently assessing complaints and conducting detailed investigations...

  • P&C Business Partner, L&d and Strategies

    3 weeks ago

    Melbourne, Australia Office of the Ombudsman Victoria Full time

    Location: Melbourne | CBD Job type: Full time Organisation: Office of the Ombudsman Victoria **Salary**: $105,479 - $116,550 Occupation: Human Resources Reference: VG/CS/PD/173755 The People & Culture Business Partner, L&D and Strategies will work with the Head of People & Culture and the VO People & Culture team, to assist in supporting the Victorian...

  • P&C Business Partner, L&d and Strategies

    6 days ago

    Melbourne, Australia Office of the Ombudsman Victoria Full time

    Location: Melbourne | CBD Job type: Full time Organisation: Office of the Ombudsman Victoria **Salary**: $105,479 - $116,550 Occupation: Human Resources Reference: VG/CS/PD/1744111 The People & Culture Business Partner, L&D and Strategies will work with the Head of People & Culture and the VO People & Culture team, to assist in supporting the Victorian...

  • P&C Business Partner, L&d and Strategies

    3 weeks ago

    Melbourne City Centre, Australia Victorian Ombudsman Full time

    The Victorian Ombudsman is seeking to employ a VPS 5.1 P&C Business Partner, L&D and Strategies with contemporary and proven experience in L&D, as well as delivering key P&C initiatives such as DE&I, Wellbeing and Safety. Success will be measured by the ability to partner with a wide range of people across the organisation, to deliver L&D offerings,...

  • P&C Business Partner, L&d and Strategies

    6 days ago

    Melbourne City Centre, Australia Victorian Ombudsman Full time

    The Victorian Ombudsman is seeking to employ a VPS 5.1 P&C Business Partner, L&D and Strategies with contemporary and proven experience in L&D, as well as delivering key P&C initiatives such as DE&I, Wellbeing and Safety. Success will be measured by the ability to partner with a wide range of people across the organisation, to deliver L&D offerings,...

  • P&C Business Partner, L&d and Strategies

    2 weeks ago

    Melbourne City Centre, Victoria, Australia Victorian Ombudsman Full time

    The Victorian Ombudsman is seeking to employ a VPS 5.1 P&C Business Partner, L&D and Strategies with contemporary and proven experience in L&D, as well as delivering key P&C initiatives such as DE&I, Wellbeing and Safety. Success will be measured by the ability to partner with a wide range of people across the organisation, to deliver L&D offerings,...

  • Investigator, National Health Practitioner

    2 weeks ago

    Melbourne, Australia National Health Practitioner Ombudsman Full time

    Location: Melbourne | CBD Job type: Full time / 14/06/2024 Organisation: National Health Practitioner Ombudsman **Salary**: $91,418 - $103,725 Occupation: Regulatory Governance and Compliance Reference: VG/DH/NHPO/1735152 : Investigators plays a key role in the resolution of complaints received by the office of the National Health Practitioner...

  • P&C Business Partner, L&d and Strategies

    2 weeks ago

    Melbourne City Centre, Victoria, Australia Victorian Ombudsman Full time

    The Victorian Ombudsman is seeking to employ a VPS 5.1 P&C Business Partner, L&D and Strategies with contemporary and proven experience in L&D, as well as delivering key P&C initiatives such as DE&I, Wellbeing and Safety. Success will be measured by the ability to partner with a wide range of people across the organisation, to deliver L&D offerings,...

  • Office Coordinator

    2 months ago

    Melbourne, Australia National Health Practitioner Ombudsman and Privacy Commissioner Full time

    Location: Melbourne | CBD Job type: Part time Organisation: National Health Practitioner Ombudsman and Privacy Commissioner **Salary**: $82,101 - $88,336 Occupation: Administration/Secretarial Reference: VG/DH/NHPO/518922 ***: The Office Coordinator is responsible for delivering a range of business and administrative support activities to the office of...

  • Investigator, National Health Practitioner Ombudsman

    1 month ago

    Melbourne City Centre, Australia Department of Health Full time

    ***: Investigators plays a key role in the resolution of complaints received by the office of the National Health Practitioner Ombudsman (NHPO). As an Investigator in the Complex investigations team, you will be responsible for efficiently assessing complaints and conducting detailed investigations under direction from a Team Leader. The role is focused on...

  • Managing Director

    2 weeks ago

    Melbourne, Victoria, Australia Small Business Mentoring Service Full time

    The Small Business Mentoring Service Inc (SBMS) is a Not For Profit (NFP) organisation that is dedicated to assisting Small Business across Australia.SBMS is administered by a dedicated support team that engages with over 100 Member Mentors who deliver customised mentor programs tailored to the respective needs of Mentees.The aim is to assist in making small...

  • Investigator (Vpsg4)

    4 weeks ago

    Melbourne, Australia National Health Practitioner Ombudsman and Privacy Commissioner Full time

    Location: Melbourne | CBD Job type: Full time / 30-JUN-24 Organisation: National Health Practitioner Ombudsman and Privacy Commissioner **Salary**: $90,067 - $102,192 Occupation: Administration/Secretarial Reference: VG/1699953 ***: Investigators plays a key role in the resolution of complaints received by the office of the National Health Practitioner...