Customer Service Advisor

5 days ago


Melbourne City Centre, Australia HAYS Full time

**Your new company**
To be successful with NAB you will go above and beyond to achieve great results for the customer, the company and yourself. NAB is passionate about diversity and inclusion and will guarantee you are a valued member of their community. NAB's core values include, Excellence for Customers, Grow Together, Own It, Be Respectful.

**Your new role**
The primary purpose of this role is to support NAB's business banking customers to receive the highest level of quality and professional service when providing information and/or resolving customer enquiries.
- Answering calls from corporate and business customers about a range of simple to complex enquiries.
- A strong focus on first call resolution and availability to talk to customers when scheduled.
- To provide existing customers and prospects with correct information regarding National products and services.
- Identify cross sell opportunities when assessing customers financial needs and refer to the appropriate specialists.
- Adapt questioning techniques to ensure relevance to the current market/banking conditions to ensure that the insights are impactful.
- Ensure all personal training records are maintained and kept up to date.
- Actively Identify new business, referral and retention opportunities.
- Adherence to Industry Code of Practice is paramount
- Input of customer details, activities and opportunities into the system to maintain a robust CRM system.

**What you'll need to succeed**
- Previous customer service experience (retail, hospitality, call centre etc)
- Strong communication skills
- Resilience
- Ability to work as part of a team
- A customer centric mindset

**What you'll get in return**
In exchange for your commitment, you will be offered extensive training, including your AFSL2 accreditation and a great opportunity to learn and develop new skills while enabling you to build a rewarding career within NAB. NAB strives to deliver exceptional outcomes that push the limits and expectations of their employees.

**What you need to do now**

If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

**LHS 297508** #2669368



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