Key Account Manager, Gladstone

3 months ago

Brisbane, Australia John Crane Full time

To ensure the successful management and growth of existing business and the identification and development of new clients and business partnerships in order to achieve strategic goals whilst maximising profits in accordance with John Crane business ethics and procedures.

**Duties & Responsibilities**

Responsibilies:
Business Development
- Promote and sell John Crane products and solutions within a designated territory to achieve individual and team budgets.
- Achieve monthly and yearly orders and sales budgets.
- Develop and grow John Crane’s existing client base.
- Promote JCA quality products, superior service levels, and a professional image to the market place.
- Set and achieve new sales and client account management strategies and strategic plans in line with company philosophies, guidelines, budgets and time frames.
- Development of budget plans and values.
- Establish and maintain customer call cycles as appropriate and in conjunction with the Sales Manager
- Follow up of customer visits and quotations in a timely and professional manner with the view to gaining business and closing orders in favour of John Crane Australia.
- Ensure that industry knowledge, product knowledge and competitor knowledge is continuously researched, maintained and trends are freely communicated to all internal clients.
- Meet and exceed KPI’s as set and agreed to with the Sales Manager

Relationship Management
- Effective utilization of SAP C4C for quotations, logging customer contact information, sales activities, key account plans and other critical information on a daily basis.
- Provide real-time sale support to all key accounts.
- Provide all customers with real-time progress reports and information on all orders and sales.
- Research industry, supplier, product trends and client requirements to identify potential solutions for customers and opportunities for further new product development.

**The Individual**

Skills and Experience:

- Degree level qualifications in Sales and Marketing or Engineering, or equivalent work experience in a similar role
- 3+ years in a sales capacity within a mechanical engineering or similar sector
- Current Drivers Licence
- Personal behaviours that demonstrate adaptability, initiative, integrity and cross cultural and commercial awareness.
- Ability to plan, prioritise and organize work, both on an individual and team level within a set timetable in an environment of conflicting demands.
- Ability to initiate and recommend process improvements within the team.
- Record of achievement of working collaboratively within multi-disciplined teams.
- Highly developed interpersonal and communication skills.
- An ability to foster existing business relationships by offering outstanding levels of customer service and the research and development of new business partnerships.
- Financial and budgetary management skills.

Diversity & Inclusion:
We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.

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