Customer Service Officer

4 weeks ago

Mosman Park, Australia Town of Mosman Park Full time

Full time hours during Monday to Friday - 8:30 to 16:30
- Or Job share option (2-3 days per week)
- Salary ranges from $58,600 to $68,000 plus superannuation

At the Town of Mosman Park, our people are at the heart of everything we do. We welcome applicants committed to the Town of Mosman Park’s **Accountability, Connection and Excellence values.**

**About the role**

This is an excellent chance for a self-driven person enthusiastic about providing exceptional customer service.

You will efficiently deliver attentive customer service at the first point of contact and engage with our community in building positive relationships by identifying their needs and providing information and solutions to satisfy their reason for contact.

This position is an excellent opportunity to work in a small, close-knit community and make a difference within the community.

The successful applicant will possess;
- Demonstrated experience in a front-line customer service role.
- Demonstrated receipting, cash balancing, reception, telephone record keeping and cash handling skills.
- Demonstrated experience in the creation and upkeep of policies and procedures.
- Demonstrated experience using Customer Request Management systems
- Demonstrated communication and interpersonal skills, both written and verbal, to problem solve and negotiate with customers and gain a resolution.
- Intermediate level of Microsoft Office skills and experience in word processing and spreadsheets.
- Demonstrated ability to meet deadlines and maintain confidentiality.
- Excellent attention to detail.

**Benefits**
- Flexible working arrangements (9-day fortnight) or job share options (2-3 days per week).
- Free parking and close to public transport.
- 17.5% leave loading.
- Two extra days of leave each year (Local Government holiday).
- Professional development opportunities.
- Wellness program, including an Employee Assistance Program.

**About the Town of Mosman Park**

We are a small and vibrant local government. Mosman Park is located approximately 14km from Perth CBD and a stone’s throw from Fremantle. Our community is uniquely made up of diverse neighbourhoods that are positioned between the picturesque Indian Ocean and the beautiful shores of the Swan River.

**Chat to us**

**How to apply**

The position description is on our website for further information about the role.

Please submit your resume and a cover letter stating your interest in the role.

**Closing date**: 5pm Thursday 18 April 2024
- _The Town reserves the right to commence recruitment before this date._

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