Customer Service Officer

2 weeks ago

Mosman, Australia Mosman Municipal Council Full time

**Exciting job opportunity to work across the** full range of Customer Service**:

- **Join a close-knit and supportive team at a progressive lower north shore council**:

- **Full-time permanent opportunity with a Rostered Day Off every 3 weeks**:

- **Total package from $62, 260 to $80,445 pa incl. super, 35 hours per week**

**Why Apply?**

Join us in creating a vibrant, progressive and sustainable community.

We are an innovative and progressive lower north shore Council with a rich history dating back to the 1890s and many heritage-listed sites. With an abundance of amenities and attractions, this area has something to offer everyone.

We are a smaller Council, offering diverse and rewarding work. As a Customer Service and Administration Officer you will be part of a small but ambitious Council, supporting our greatest asset
- our staff and community.

This role will provide you with the opportunity to utilise your customer service and administration skills to listen and communicate with both external and internal customers, whilst maintaining a courteous, helpful and “can do” attitude.

Mosman Council have a close-knit culture, with networking encouraged to support all teams.

**Why You’ll Like Working Here**

At Mosman Council, we are committed to our community and its environment and provide our employees with the same level of commitment and care.

As a close knit team you will experience a connected and supportive environment.

The team you will join is welcoming and knowledgeable and ready to collaborate to continually improve our systems and processes.

We offer diverse and rewarding work, ongoing training and development opportunities, health and fitness subsidy, tertiary study assistance program, access to fitness passport offering discounted gym memberships, and genuine work-life balance. Additionally, our staff have the opportunity to deliver on initiatives that have a tangible impact on the daily lives of residents.

We invite you to learn more about what Mosman Council has to offer. View the full list here.

**What You’ll Be Working On**

In this role you will provide a high level of customer service at Council’s Customer Service Desk and Contact Centre on a rotating basis, promoting these as focal points of contact for resolution and customer enquiries.

Your day to day involves liaising with internal staff to resolve problems, obtain information and to action tasks. You will assist with liaising with all areas of Council to ensure all customer enquiries are resolved in a timely manner.

**What You’ll Bring to the Role**

To be successful in this role you will have demonstrated experience in delivering quality customer service and contact centre operations, as well as office administrative duties.

You will have excellent communication, conflict resolution, negotiation and problem-solving skills, with the ability to build and maintain relationships with customers.

In addition to the above, you will also hold a valid Covid-19 vaccination certificate.

**How to Apply**
- You will be asked to upload your Resume/CV and other documentation relevant to the position.
- All documents uploaded must be in Microsoft Word, PDF or JPEG format.
- For further information about the role, please contact Kate Day on 9978 4203 during business hours for a confidential discussion or see the attached** **Position Description**.**

Applications close: 11.30pm, 20 April 2023
- Mosman Council is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion._
- Mosman Council is committed to creating safer communities for children and young people_

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