Events Operations Manager

2 weeks ago


Sydney, Australia MERCURE Full time

**Company Description**
As the flagship hotel for the Mercure brand within Australia we invite you to belong to something bigger. We are a big hotel, looking for some big talent With 517 refurbished rooms, 11 conference rooms, and multiple food and beverage outlets, Mercure Sydney is on the look out for an **Events Operations Manager** to join the team.

The Events Operations Manager leads all operational aspects of the events team. This role requires a detail-oriented professional who can ensure that all events are executed flawlessly, from operational planning stages to post-event evaluations. The Events Operations Manager will play a crucial role in delivering memorable experiences for clients and attendees alike.
- Serve as the primary point of contact for clients during events, ensuring their needs are met and expectations are exceeded
- Foster a team who are “guest obsessed” and prioritise creating positive experiences for our clients at every opportunity
- Liaise with the Event Sales team to ensure that all client requirements are planned and accounted for to deliver the best possible events
- Manage the day-to-day operations of events, ensuring smooth execution, adherence to timelines and client satisfaction
- Oversee all logístical aspects of events, including setup, execution and teardown
- Address any issues that arise during events promptly and efficiently to minimize disruptions
- Conduct evaluations after events to identify successes and areas for improvement, implementing changes for future events
- Strategically assess the staffing and rostering requirements of the events team, effectively managing the events roster, timesheet approvals, leave planning and payroll spend
- Demonstrate accountability by tracking and reporting on key performance indicators
- Maintain strong relationships with clients, vendors and internal teams to ensure seamless communication and collaboration

**Qualifications**
- Bachelor’s degree in Event Management, Hospitality, Business Administration, or a related field is highly regarded
- Minimum of 5 years of experience in event management or operations within a large venue, with a proven track record of successful event execution
- Willingness to work various shifts, including evenings and weekends as required by event schedules
- Strong leadership and team management abilities
- Excellent organizational skills with the ability to multitask effectively in a fast-paced environment
- Proficiency in event management software and Microsoft Office Suite
- Exceptional communication and interpersonal skills
- Strong problem-solving capabilities with keen attention to detail

**Additional Information** What we offer**
- Complimentary on-site parking
- 50% off staff meals
- Accommodation & restaurant discounts worldwide
- We are a big hotel in a big brand so all the opportunities that come with the Accor size
- Access to Accor training programs using industry-leading platforms
- Primary location for public transport

Only applicants with full working rights will be considered

**Our commitment to Diversity & Inclusion**:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.


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