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Advanced Customer Support Specialist
5 days ago
**About the role**
Working with a family-friendly team, we offer a supportive hybrid work environment with flexible work from home arrangements. We encourage work-life balance and celebrate additional leave over the Christmas/New Year period and through rostered days off.
**Key Responsibilities/Accountabilities**
Some of the key responsibilities of this role are:
- Provide exemplary customer service to NHVR portal users that are having issues.
- Collaborate and engage with internal and external stakeholders.
- Analyse and problem solve issues in order to provide final and complete customer resolutions.
**About You**
**_ You will have: _**
- Highly developed problem solving, analytical and organisational skills.
- Demonstrated excellent customer service ability to resolve complex issues.
- Advanced interpersonal and emotional intelligence capabilities.
- Demonstrated interpersonal skills and the ability to develop and manage effective relationships.
- Demonstrated strong verbal and written communication skills.
- Demonstrated experience in working in a complex multi-faceted operational and project management environment.
- Demonstrated ability to manage multiple conflicting priorities.
- Demonstration of, or the ability to, rapidly acquire the understanding and operation of new technologies and software solutions.
- Qualification in IT or related discipline (highly regarded).
**Application Process**
**_ Applications close COB, 19 April 2024_**
Successful applicants will be required to complete a national police and work rights check.
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