Advanced Customer Support Specialist

5 days ago


Brisbane, Australia National Heavy Vehicle Regulator Full time

**About the role**

Working with a family-friendly team, we offer a supportive hybrid work environment with flexible work from home arrangements. We encourage work-life balance and celebrate additional leave over the Christmas/New Year period and through rostered days off.

**Key Responsibilities/Accountabilities**

Some of the key responsibilities of this role are:

- Provide exemplary customer service to NHVR portal users that are having issues.
- Collaborate and engage with internal and external stakeholders.
- Analyse and problem solve issues in order to provide final and complete customer resolutions.

**About You**

**_ You will have: _**
- Highly developed problem solving, analytical and organisational skills.
- Demonstrated excellent customer service ability to resolve complex issues.
- Advanced interpersonal and emotional intelligence capabilities.
- Demonstrated interpersonal skills and the ability to develop and manage effective relationships.
- Demonstrated strong verbal and written communication skills.
- Demonstrated experience in working in a complex multi-faceted operational and project management environment.
- Demonstrated ability to manage multiple conflicting priorities.
- Demonstration of, or the ability to, rapidly acquire the understanding and operation of new technologies and software solutions.
- Qualification in IT or related discipline (highly regarded).

**Application Process**

**_ Applications close COB, 19 April 2024_**

Successful applicants will be required to complete a national police and work rights check.



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