Customer Success Specialist

2 weeks ago

Brisbane, Australia Emesent Full time

**Our Mission to be Bold and Impactful**
- **Join our dynamic team as a Customer Success Specialist and play a crucial role in showcasing our state-of-the-art technology.**:

- **This is a golden opportunity to be part of a vibrant and high-performing team within a company that's at the forefront of technological innovation.**

**How you contribute**
- As a key member of our customer success team, you'll bring your exceptional support skills to solve problems and provide unparalleled service. You'll be the bridge between our customers and the cutting-edge solutions we offer, working in tandem with our sales and engineering teams to ensure a seamless experience.
- If you're passionate about technology, thrive on solving challenges, and excel in a customer-focused role, we want to hear from you.

**Here's what we need**:

- Deliver high-quality technical support and ensure customer service excellence.
- Resolve incidents and issues efficiently and accurately.
- Oversee the hardware returns process, ensuring customers are informed at every step.
- Manage hardware replacements and coordinate equipment loans.
- Create and maintain both internal and customer-facing technical documentation.
- Gather and present customer feedback to sales, engineering, and product teams to drive product enhancements.
- Perform administrative tasks and meticulously record all technical support activities.
- Cultivate lasting relationships with customers, fostering retention and encouraging expansion.

**How you'll succeed**:

- Exceptional customer service skills, with advanced proficiency in both written and oral communication.
- Willingness to work flexible hours, including early mornings or late evenings, to accommodate AMER or EMEA time zones.
- Familiarity with CRM systems such as HubSpot, Jira, or Zendesk.
- Strong analytical, problem-solving, and troubleshooting skills, with a keen eye for detail.
- Ability to excel in a fast-paced environment that values continuous improvement.
- Previous experience in a customer-facing technical support role is desirable.
- A keen interest in drones and/or LiDAR technology is a plus.

**The added perks**:

- Get a competitive remuneration package including superannuation.
- Participate in our employee share option scheme (Equity).
- Work alongside a friendly and passionate team on cutting edge technology - We know that our success and growth is a result of our motivated and inspiring teams.
- Take up our genuine learning and development opportunities.
- Settle into our great work environment and facilities.
- Chill out and enjoy our loaded kitchen facilities with games, snacks, drinks, fresh fruit and coffee machine provided..
- Take advantage of our office location in Milton - Enjoy the bustling cafes and tasty food options available.
- Work in comfort with a casual dress code.
- Utilise our secure bike storage and shower facilities offered on-site.

**Who Are We?**
- Emesent has built a reputation as the key leader in automating data collection in challenging environments. Our award-winning technology, Hovermap, utilises innovative hardware, advanced algorithms and machine learning to automate collection and analysis of the physical world. Customers are able to acquire data in GPS-denied environments gaining insights that were not possible before. Our rapidly growing customer base are in the fields of mining, infrastructure and survey & mapping.
- Starting from a humble vision in Brisbane, Australia, with deep connections to Australia's globally recognised CSIRO, Emesent has made an emerging name for itself across the Globe and is successfully becoming a world leader in this unique industry of autonomous technology
- At Emesent we pride ourselves on the way our people operate, we embrace diversity and equal opportunity, and are committed to building a team that represents a variety of backgrounds.
- Our global talents are a cut above the rest who are at the top of their game, thriving in a collaborative environment. The work culture here is inclusive with the perfect balance of delivering results and pushing the boundaries all whilst having a little fun

  • Customer Success Specialist

    2 weeks ago

    Brisbane, Australia Moncel Full time

    **About Us** Moncel is one of the fastest-growing companies in the online education space. With 7 international brands, and operations in Australia, Canada and the United States, we are an exciting blend of the technology and learning sectors. Our company is made up of a rapidly growing team of talented professionals, focused on delivering the highest...

  • Customer Success Specialist

    4 weeks ago

    Brisbane, Australia Chandler Macleod Full time

    **Location*** - Brisbane, Queensland - **Category*** - Call Centre - **Salary** - $80000 AUD - $80000 AUD Annual - **Posted** - 09-Feb-2024 - **Work type** - Full Time - **Contact** - Lara Hearn - **Reference** - BH-156811-1 - **About the company**: Revive Financial have been guiding individuals and businesses towards financial freedom since 2005. The team...

  • Customer Success Manager

    6 days ago

    Brisbane, Australia HILTI Full time

    **What's the role?**: The Customer Success Manager is one of the key pillars of our service offering and will assist in growing and supporting any existing and/or future software product and service with our partners at Hilti. Our customers range from sole traders to large construction projects. You will be the interface between the salesforce and the Back...

  • Customer Success Advisor

    2 weeks ago

    Brisbane, Australia Veneta.com Full time

    **BESCHRIJVING**: Making a customer genuinely happy with your problem-solving skills? As a Service & Support Representative, you excel in answering questions and ensure that every customer query is resolved. You take the time, are always customer-friendly, and willingly go the extra mile to leave the customer delighted. Setting high goals isn't just for...

  • Customer Success Manager

    6 days ago

    Brisbane, Queensland, Australia HILTI Full time

    What's the role?:The Customer Success Manager is one of the key pillars of our service offering and will assist in growing and supporting any existing and/or future software product and service with our partners at Hilti. Our customers range from sole traders to large construction projects. You will be the interface between the salesforce and the Back...

  • Customer Success Manager

    2 weeks ago

    Brisbane, Australia KERRIDGE COMMERCIAL SYSTEMS CORP Full time

    "At KCS we've introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work."_ Happy Customers lead to retention of their business as well as turning them into...

  • Client Success Specialist

    2 months ago

    Brisbane, Australia Scout Talent HQ Full time

    **Exciting opportunity for someone who thrives in building relationships** - **Be part of an inspired team who prioritises recognition and reward** ***: - **Enjoy flexible working options (including WFH) in a culture of learning and development** *** - **Join our rapidly expanding team in a global organisation** *** **Who are we**: At Scout Talent, our...

  • Customer Success Manager

    2 months ago

    Brisbane, Australia Virgin Australia Full time

    **Work type**: Full Time **Location**: Brisbane **Job type**: Sales & Business Development, Procurement **Applications close**: **Customer Success Manager**: Hello. We’re Virgin Australia. And we’re back (in a big way). We’re the airline that’s always done things a little different. Our way. The Virgin way. For us, flying is so much more than...

  • Customer Success Manager

    6 days ago

    Brisbane, Queensland, Australia KERRIDGE COMMERCIAL SYSTEMS CORP Full time

    "At KCS we've introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work."_Happy Customers lead to retention of their business as well as turning them into...

  • Customer Success Manager

    5 days ago

    Brisbane, Queensland, Australia FCM Full time

    JOB NO: 518858BRAND:FCMWORK TYPE: FULL TIME, HYBRIDLOCATION: NEW SOUTH WALES, QUEENSLAND, VICTORIACATEGORIES: EVENTS & PRODUCTION, CORPORATE & GROUP TRAVEL, INFORMATION & TECHNOLOGYCUSTOMER SUCCESS MANAGER -FCM Meetings & EventsIf you want to be a part of a team of creative event experts and are ready to take ownership of our digital meeting platform, then...

  • Client Success Specialist

    6 days ago

    Brisbane, Queensland, Australia Scout Talent HQ Full time

    Exciting opportunity for someone who thrives in building relationships- Be part of an inspired team who prioritises recognition and reward***: - Enjoy flexible working options (including WFH) in a culture of learning and development***- Join our rapidly expanding team in a global organisation***Who are we:At Scout Talent, our mission is to help organisations...

  • Customer Service Specialist

    2 months ago

    Brisbane, Australia DFP Recruitment Services Full time

    **Job description**: Do you want the flexibility to** work from home** providing exceptional customer service with all the equipment, training and support you need? For our client, customers are at the heart of everything they do. Their mission is to create a connected future so that everyone can thrive, and that’s where you come in! As they build their...

  • Customer Service Specialist

    2 months ago

    Brisbane, Australia DFP Recruitment Services Full time

    **Job description**: Do you want the flexibility? **Hybrid role,** providing exceptional customer service with all the equipment, structured training and support you need? For our client, customers are at the heart of everything they do. Their mission is to create a connected future so that everyone can thrive, and that’s where you come in! As they build...

  • Customer Success Manager

    2 months ago

    Brisbane, Australia Trapeze Group Limited Full time

    Job Summary: The Customer Success Manager excels at helping Bus Operators succeed, thereby positioning us as the strategic long-term software solutions relationship in the Bus Industry. **Job Description**: Why Trapeze? Trapeze Group is a global public transport technology leader. We partner with transport authorities and operator organisations to solve...

  • Customer Success Manager

    12 hours ago

    Brisbane, Australia Trapeze Group Limited Full time

    Job Summary: The Customer Success Manager excels at helping Bus Operators succeed, thereby positioning us as the strategic long-term software solutions relationship in the Bus Industry. **Job Description**: Why Trapeze? Trapeze Group is a global public transport technology leader. We partner with transport authorities and operator organisations to solve...

  • Customer Success Manager

    6 days ago

    Brisbane, Queensland, Australia Trapeze Group Limited Full time

    Job Summary:The Customer Success Manager excels at helping Bus Operators succeed, thereby positioning us as the strategic long-term software solutions relationship in the Bus Industry.Job Description:Why Trapeze?Trapeze Group is a global public transport technology leader. We partner with transport authorities and operator organisations to solve challenges,...

  • Manager - Customer Success

    2 months ago

    Brisbane, Australia Sales Recruit Partners Pty Ltd Full time

    **Manager - Customer Success** We’re a team of scientists and inventors who use insights to hypothesis, experiment, and drive continuous improvements - spearheading the travel and experience industry to new heights. As we embark on our journey of improvement, we’re keen to strengthen our client relationships by recruiting Managers - Client Success. Our...

  • Customer Success Manager

    4 days ago

    Brisbane, Australia Actionstep Full time

    Actionstep is a pioneer in the development and sale of software-as-a-service (SaaS) products, specializing in the delivery of Legal Practice Management software. We are a fast growing, dynamic business with a global customer base and team. Headquartered in Auckland, New Zealand, with team members in the United Kingdom, United States, and Australia, we are...

  • Manager - Customer Success

    5 days ago

    Brisbane, Queensland, Australia Sales Recruit Partners Pty Ltd Full time

    Manager - Customer SuccessWe're a team of scientists and inventors who use insights to hypothesis, experiment, and drive continuous improvements - spearheading the travel and experience industry to new heights. As we embark on our journey of improvement, we're keen to strengthen our client relationships by recruiting Managers - Client Success.Our Managers...

  • Customer Success Manager

    2 months ago

    Brisbane, Australia Rockwell Automation Full time

    Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale,...