Mortgage Customer Service X4

5 months ago


Sydney Central Business District, Australia HAYS Full time

Permanent Full Time Position | Monday - Friday Standard Office Hours | CBD Location | 65k - 75k + super

**Your new company**

Working for a leading non-bank lender, you will be joining a multiple-award winning alternative lender They specialise in a wide range of residential and commercial products, they are committed to helping Australians achieve their property ownership goals.

**Your new role**

Joining their inbound contact centre you will be the voice of the brand, using your previous mortgages experience to provide fantastic service to their customers. Some key responsibilities include:

- Answer incoming phone enquiries and try as best to have a first call resolution
- Maintain and update customer information
- Transfer and/or escalate complex calls to the appropriate department
- Conduct proactive outbound calls and provide administrative support
- Be part of a fun, positive team environment

**What you'll need to succeed**
- Previous contact centre experience is required, so you can hit the ground running
- Mortgages experience is highly desirable, if not any lending or financial services
- Comfortable working towards KPI’s and targets
- Team player and assisting team targets
- Proactive and switched on, with the ability to show solution focus skills
- Outstanding communication skills, both verbal and nonverbal

**What you'll get in return**
- Excellent training programme and continuous support and development.
- Ability to progress internally after 12 months into the role.
- Generous working flexibility options, allowing you to work interstate or overseas for up to a month
- Attractive salary options
- Perm full-time role starting in September

**What you need to do now**

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

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