Assessment Officer

3 weeks ago

Sydney, Australia NSW Government -NSW Ombudsman-Corporate Branch Full time

**Come join our team to make a difference in the NSW public sector**

**Vacancy**: Assessment Officer, Clerk Grade 5/6, Complaints and Resolution Branch - Assessment Unit **Location**: Sydney CBD with hybrid and flexible working options.
**Employment**: Temporary
**Salary Range**: Up to $110,843.Package includes salary ($89,707- $98,982), employer's contribution to superannuation and annual leave loading

**Role No**: CFR22/101

**About the NSW Ombudsman**

The NSW Ombudsman’s Office is enjoying a period of rapid growth, increasing our capacity to pursue our goals of ensuring everyone in NSW is treated fairly, and that public authorities and community service providers act in ways that are lawful, reasonable and accountable.

We are currently looking for a diverse range of people who share our commitment to the public interest. We are looking for people who want to make a real difference by working in a purpose driven and ethical organisation.

We are building a workforce that is as diverse as the people we serve. We seek people who will bring their whole self and their experiences to our work. We are particularly keen to hear from people with lived experiences relevant to our work, people with disability, LGBTIQ+ people, First Nations people, and people from various culturally and linguistically diverse communities.

**The Role**

The Assessment Officer will serve as the first point of contact for complaints & enquiries to the NSW Ombudsman from members of the public, people in detention or agencies, and assesses those complaints & enquiries. The Assessment Officer will be responsible for managing a mix of complaints & enquiries received electronically and while taking calls through the NSW Ombudsman’s phone service.

The Assessment Officer position provides vital administrative support to the business unit & is responsible for the provision of relevant advice to stakeholders. The Assessment Officer position provides the opportunity to combine customer service skills and analytical abilities in resolving and responding to complaints.

**About you**
- You’re a skilled communicator, including the ability to communicate effectively with our diverse stakeholders & prepare complex correspondence.
- You’ll have solid customer service skills & act confidently in your dealings with a diverse and often vulnerable stakeholder base
- whilst maintaining impartiality.
- Ability to analyse complex information to identify key issues, determine jurisdiction and prepare accurate and concise recommendations regarding the proposed outcome of complaints.
- You’re well-versed in managing complaints in a high-volume environment, with the ability to prioritise competing demands
- You will have the ability to work in a high-volume call centre based. environment with tight timeframes & be able to thrive working independently or as part of a team.

**What can we offer?**
- Competitive salary and future growth opportunities within NSW Ombudsman
- Flexibility and the capacity to work in a hybrid way
- Work life balance with a 35-hour work week
- Close to public transport - office is adjacent to Town Hall Train Station
- Great team environment and culture

**Targeted Questions**:
These are to be answered in a maximum of 2 pages (including covering letter)
- Please provide an example where you have had to manage competing priorities within tight deadlines. How did you approach this and what was the outcome?
- Describe one customer service scenario you handled particularly well.

**Notes**:

- Covering letter highlighting your claims for the role.
- resume outlining your skills, knowledge, and experience as relevant to this role.
- The assessment process will be conducted by a standard panel assessment process.
- A recruitment pool may be created through this recruitment process. A recruitment pool is a pool of applicants who have been assessed and identified as suitable for this role or similar roles, and who may be considered for a range of similar roles, including temporary, term or ongoing roles over the next 18 months.
- All temporary roles may have the opportunity for ongoing employment.

**Additional Information is available at the following links.**

Role Description

NSW Ombudsman Website

**Closing date**:30th January 2023

  • Assessment Officer

    4 weeks ago

    Sydney, Australia Legal Aid NSW Full time

    Assessment Officer-00009OFI Clerk Grade 5/6 Ongoing Full-Time Sydney Olympic Park About us The NSW Police Force (NSWPF) is one of the largest police forces in the western world, with more than 20,000 employees, including more than 4,000 administrative employees who support the sworn officers that provide a range of law and order services 24...

  • Assessment Officer

    2 weeks ago

    Sydney, Australia Legal Aid NSW Full time

    Assessment Officer-00009OFI Clerk Grade 5/6 Ongoing Full-Time Sydney Olympic Park About us The NSW Police Force (NSWPF) is one of the largest police forces in the western world, with more than 20,000 employees, including more than 4,000 administrative employees who support the sworn officers that provide a range of law and order services 24...

  • Assessment Officer

    2 months ago

    Sydney, Australia NSW Government -Health Care Complaints Commission, Office of the Full time

    **The Health Care Complaints Commission is looking for passionate members to join our Assessments Team!** **Assessment Officer** Do you want to be part of a meaningful organisation that plays a central part in maintaining the integrity of the NSW health system? Do you have strong communication and interpersonal skills? Are you a highly organised person...

  • Assessment Officer

    2 weeks ago

    Sydney, Australia NSW Government -Health Care Complaints Commission, Office of the Full time

    **The Health Care Complaints Commission is looking for passionate members to join our Assessments Team!** **Assessment Officer** Do you want to be part of a meaningful organisation that plays a central part in maintaining the integrity of the NSW health system? Do you have strong communication and interpersonal skills? Are you a highly organised person...

  • Assessment Officer

    2 months ago

    Sydney, Australia Charterhouse Full time

    **Assessment Officers - NSW Government - Multiple Roles**: - $60 per hour + super - Initial 6 month contract with likely extension - Parramatta location/Hybrid - Monday to Friday, 35-40 hours per week - Working with Children Check required This position undertakes assessments and provides advice, support and education concerning contacts made to the Child...

  • Assessment Officer

    2 months ago

    Sydney, Australia Charterhouse Full time

    **4 x Assessment Officers - NSW Government** - **$50 - $60 per hour + super (Grade 5/6)**: - **Immediate start - Initial 6 month contract with view to extend**: - **Town Hall location/Hybrid**: - **Full time, Monday to Friday** This is a fantastic opportunity within a large Government organisation assisting in a high volume environment as the first point...

  • Assessment Officer

    2 weeks ago

    Sydney Western Suburbs, Australia HAYS Full time

    Seeking an experienced Assessment Officer! **Your new company** This well renowned NSW Government organisation serves the community by providing world-class education for students. They are the largest provider of public education in Australia with responsibility for delivering high-quality public education and are committed to fostering a sustainable and...

  • Assessment Officer

    1 week ago

    Sydney, Australia Bendigo and Adelaide Bank Full time

    Assessment Officer **Your new role with Bendigo Bank is just a few clicks away.** As our new **Assessment Officer** you will bring the following skills: - Previous experience and knowledge of residential lending incl. loan securities, land titles and other forms of property legislation, stamp duty legislation and practices is highly desirable. -...

  • Assessment Officer

    2 weeks ago

    Sydney Olympic Park, Australia NSW Government -NSW Police Force Full time

    **Clerk Grade 5/6**: - **Ongoing Full-Time**: - **Sydney Olympic Park** **About us** The NSW Police Force (NSWPF) is one of the largest police forces in the western world, with more than 20,000 employees, including more than 4,000 administrative employees who support the sworn officers that provide a range of law and order services 24 hours a day, seven...

  • Development Assessment Officer

    5 days ago

    Sydney, Australia Collar Group Full time

    Join a supportive and collaborative team environment - Good work/life balance with a 9-day fortnight - Competitive salary Collar Group is currently accepting expressions of interest for experienced Development Assessment Officers to join their local Council in Sydney. These positions are available in order to respond to the changing needs of the local...

  • Assessment Support Officer

    2 weeks ago

    Sydney, Australia NSW Government -Health Care Complaints Commission, Office of the Full time

    **The Health Care Complaints Commission is looking for passionate members to join our Assessments Team!** **We have 2 Assessment Support Officer positions available.** Do you want to be a part of a meaningful organisation that plays a central role in maintaining the integrity of the NSW health system? Do you have strong communication and interpersonal...

  • Assessment Support Officer

    2 weeks ago

    Sydney, Australia NSW Government -Health Care Complaints Commission, Office of the Full time

    **The Health Care Complaints Commission is looking for passionate members to join our Assessments Team!** **We have 2 Assessment Support Officer positions available.** Do you want to be a part of a meaningful organisation that plays a central role in maintaining the integrity of the NSW health system? Do you have strong communication and interpersonal...

  • Assessment Support Officer

    2 months ago

    Sydney, Australia NSW Government -Health Care Complaints Commission, Office of the Full time

    **The Health Care Complaints Commission is looking for passionate members to join our Assessments Team!** We have a number of **Temporary Assessment Support Officer** positions available. Do you want to be a part of a meaningful organisation that plays a central role in maintaining the integrity of the NSW health system? Do you have strong communication...

  • Assessment Support Officer

    2 months ago

    Sydney, Australia NSW Government -Health Care Complaints Commission, Office of the Full time

    **The Health Care Complaints Commission is looking for passionate members to join our Assessments Team!** We have a number of Assessment Support Officer positions available. Do you want to be a part of a meaningful organisation that plays a central role in maintaining the integrity of the NSW health system?? Do you have strong communication and...

  • Assessment Officer

    2 months ago

    Sydney, Australia Australian Department of the Environment Full time

    APS 5 - $78,548 - $86,168 per annum plus superannuation - Environmental Permitting and Compliance Division - Brisbane, QLD,Canberra, ACT,Darwin, NT,Hobart, TAS,Melbourne, VIC,Perth, WA,Sydney, NSW - _Work with motivated people who are passionate about regulation._ - _An opportunity to make a meaningful contribution to help protect our unique environment,...

  • Triage and Assessment Officer

    2 weeks ago

    Sydney, Australia NSW Government -Operations Full time

    **Triage and Assessment Officer |** **Community Supports and Investigations Unit | Ageing and Disability Commission** - **Location: Parramatta**: - **1 X Ongoing position is available**: - **Talent Pool will be also created for Parramatta**: - **Clerk Grade 5/6, Base Salary range $89,707 - $98,982 pa plus superannuation & annual leave loading** **Your...

  • Environmental Assessment Officer

    2 months ago

    Sydney, Australia NSW Government -Planning Full time

    **_Do you want your work to make a difference for NSW?_** - Together, we create thriving environments, communities and economies._ - **Multiple opportunities within the Industry Assessments team**: - **Ongoing, full-time opportunity and temporary full-time opportunities until 30 June 2024**: - **Parramatta location with hybrid working arrangements**: -...

  • Principal Assessment Officer

    5 days ago

    Sydney, Australia NSW Government -Independent Commission Against Corruption Full time

    **_NSW Independent Commission Against Corruption_** **_ Principal Assessment Officer (ICAC 23/029)_** **Let’s talk about the opportunity!** We are looking for someone who will assess some of the most complex and serious reports we receive, assist in providing the strategic analytical function to the Commission’s Assessments section, and assist in...

  • Assessment Officer

    2 months ago

    Sydney, Australia SB Recruitment Full time

    Salary: - $60.00 - $60.00 Hour - Contract Type: - Temporary - Location: - Sydney - NSW - Industry: - Government / Local Government - Contact Name: - Contact Phone: - Date Published: - 25-May-2023 - **The Company..** Large and well-respected NSW Government Org. based in Parramatta is seeking x24 Assessment Officers to undertake assessments and provide...

  • Field and Assessment Officer

    3 weeks ago

    Sydney Western Suburbs, Australia HAYS Full time

    Seeking an experienced Field and Assessment Officer! **Your new company** This well renowned NSW Government organisation serves the community by providing world-class education for students. They are the largest provider of public education in Australia with responsibility for delivering high-quality public education and are committed to fostering a...