Assessment Support Officer

2 weeks ago

Sydney, Australia NSW Government -Health Care Complaints Commission, Office of the Full time

**The Health Care Complaints Commission is looking for passionate members to join our Assessments Team**

We have a number of Assessment Support Officer positions available.

Do you want to be a part of a meaningful organisation that plays a central role in maintaining the integrity of the NSW health system??

Do you have strong communication and interpersonal skills, and thrive on engaging with stakeholders and resolving issues efficiently and effectively?

Are you a highly organised person who meets deadlines and is passionate about making a difference? If yes we would love to hear from you

**What will you receive in return??**
- Salary range from $79,032 -$86,539 plus superannuation and annual leave loading?
- Flexible working arrangements?
- Great Office and office facilities walking distance from Central Station?
- Access to our welling being initiatives such as Fitness Passport, Headspace subscription and more
- Access to unique growth and development opportunities?

**ABOUT THE HCCC?**

The Health Care Complaints Commission (HCCC) is an independent statutory body (set up under the Health Care Complaints Act 1993) that plays a central part in maintaining the integrity of the NSW health system, with the overarching consideration of protecting the health and safety of individuals and the community.?

**ABOUT THE ROLE?**

The Assessment Support Officer will assist in the effective and timely management of complaints received by the Commission through administrative support of matters that require preliminary enquiry and/or can be immediately assessed (upfront assessments).

To learn more about the position, please view the Role Description here.

**ABOUT YOU:?**
- Self-riven and motivated with experience providing support to high-level and high-volume decision making forums.
- Able to exercise sound judgement and make recommendations while remaining objective and impartial.
- A robust communicator with strong written and verbal communication skills, and ability to tailor communication to consumers and other stakeholders with tact and empathy.
- Able to work autonomously but can thrive in a collaborative team environment.
- Always striving for excellence with strong organisation skills with ability to effectively prioritise tasks.?

**ESSENTIAL REQUIREMENTS**:
All employees of the organisation are required to be double vaccinated from COVID-19 or have an approved medical contraindication certificate, in line with the public health order. You will be required to provide a record of your COVID-19 vaccination status if successful.

**HOW TO APPLY**
- Current resume / curriculum vitae (CV) (maximum 5 pages)
- Cover letter outlining your relevant skills and experience (maximum 2 pages)

The selection process will include a comparative assessment to assist in determining your suitability for the role. This will include a behavioural based interview and online testing.

A talent pool may be created from this recruitment action for ongoing and temporary roles of the same work classification that may become available for filling over the next 18 months.

The successful applicant will be required to complete a Background Verification Check which includes a National Police Check (Criminal History), qualification check, and Working with Children’s Check.?

**Closing Date: 11:59, Wednesday 29th November 2023**

**ADDITIONAL INFORMATION**

The Commission is an Equal Employment Opportunity Employer.

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