Capacity Manager

5 months ago

Canberra, Australia Datacom Full time

Our Purpose

Here at Datacom we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in
About the Role

The Capacity Manager is responsible for the operation and improvement the Capacity Management process so that managed services and infrastructure can deliver the agreed capacity and performance targets in a cost effective and timely manner.
What you’ll bring
- Previous experience working as a Capacity Manager/Lead within a large complex multi-vendor environment
- Experience working in an ITIL aligned environment
- Broad understanding of technical concepts and frameworks

**Responsibilities**:

- Defines and implements Capacity Management policies, processes, tools and procedures
- Work with customers to obtain and understand demand requirements and patterns of business activity
- Manage an ongoing program with the client and delivery teams to identify and implement service improvement initiatives.
- Identify efficiencies that can be implemented to reduce the cost of delivering services without compromising the quality-of-service levels
- Monitor and track delivery of services against relevant SLA’s.
- Build strong relationships and develop a sound understanding of the client’s business needs, demand requirements and patterns of business activity
- Escalate risks discovered in, or affecting, the Capacity Management service
- End to end ownership and management of internal and third-party suppliers to ensure successful outcomes.

Please note that to be successful in this role, you must be an Australian Citizen and be able to achieve a Baseline or NV1 security clearance.

Why Datacom?
Datacom is ones of ANZs largest suppliers of Information Technology professional services. As an ANZ company, we have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.
At Datacom you'll be recognised and valued for your contributions. We're growing year on year and can provide stability, career opportunity and a collegial, agile, flat-structured environment that empowers people and promotes autonomy. We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours, professional development courses to name a few. We operate at the leading edge of technology to help ANZ’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

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