Capacity Manager

3 months ago

Canberra, Australia Datacom Full time

Our Why
Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.
About the Role (your why)
The Capacity and Availability Manager is responsible for the operation and improvement the Capacity and Availability Management process so that managed services and infrastructure can deliver the agreed capacity and performance targets in a cost effective and timely manner.
Our offices are based in Adelaide, Brisbane, Canberra, Melbourne, Perth and Sydney. We like to bring people together in person when we can, but we are mindful of the benefits of working from home for work/ life balance. We therefore leave it to you and the team you join to figure out what works best
Due to client requirements, to be eligible for this role you must be an Australian Citizen and be able to obtain an AGSVA Baseline clearance.
What you’ll do
At the moment, as Capacity and Availability Manager you will be focused on:

- Defines and implements Availability Management policies, processes, tools and procedures
- Work with customers to obtain and understand demand requirements and patterns of business activity
- Manage an ongoing program with the client and delivery teams to identify and implement service improvement initiatives.
- Identify efficiencies that can be implemented to reduce the cost of delivering services without compromising the quality-of-service levels
- Monitor and track delivery of services against relevant SLA’s.
- Build strong relationships and develop a sound understanding of the client’s business needs, demand requirements and patterns of business activity
- Escalate risks discovered in, or affecting, the Availability Management service
- End to end ownership and management of internal and third-party suppliers to ensure successful outcomes.

We are a pretty agile company, and are keen to respond to customer, technology and internal stakeholders’ changing requirements and this can mean we evolve in our roles to meet those needs.
What you’ll bring
**Required experience**:

- Previous experience working as a Capacity and Availability Manager within a large complex multi-vendor environment
- Experience working in an ITIL aligned environment
- Broad understanding of technical concepts and frameworks

**Nice to have**:

- Ideally prior experience as a Capacity and Availability Manager in an IT Managed Services environment

Why join us here at Datacom?
Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.
We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.
We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.
We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

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