Customer Service Specialist

4 weeks ago

Sydney Inner Suburbs, Australia Suncorp Group Full time

**Are you passionate about cars or motorcycles paired with delivering exceptional customer service? Join Shannons Insurance in Artarmon, Sydney and work with likeminded individuals.**

We’re currently recruiting for specialists to join our team on **Wednesday 20**th** March.**

We have three permanent **part time** shift options on offer. See below for more information.

As part of your role, you will undertake **7 weeks full time, **in office** training at our Artarmon office** to ensure you are set up for success

**What you’ll do**

At Shannon’s it’s all about our customers and the positive impact we can make in their lives and communities. As a Motor Enthusiast Underwriter, you will be:

- Taking incoming calls from our new and existing customers
- Providing information and product knowledge to identify the right level of insurance protection to meet the customers requirement.
- Strive to make the complex simple whilst ensuring the customers’ needs are met
- Share your passion for motoring and provide a unique service to ensure your customers can drive or ride forward with confidence, knowing they are covered by Shannons

**What we can offer you**
- Permanent part time role - **_see shift details below_**:

- $61,262 + super (based on full time hours) + allowance on eligible shifts + performance-based incentives.
- A laptop to perform your role
- Comprehensive (fully accredited) and paid 6-week underwriter training
- Recognition and rewards for the genuine impact you will be making
- Social club activities and events
- Discounts and offers on a range of retail stores as well as banking and insurance products
- A range of flexible working and leave options, including 20 weeks paid parental leave and unlimited paid emergency response leave
- A full list of employee benefits can be found here - Employee benefits | Suncorp Group

**What you’ll bring**
- A genuine interest in cars or motorbikes is essential
- Excellent customer service skills
- Ability to build rapport with customers and drive solutions
- Ability to problem solve and make the complex simple for customers
- Demonstrated motivation to achieve and exceed targets
- High interest in developing your knowledge and generating ideas through innovative thinking
- High level of technical ability and navigating multiple systems

**Shift Options**

At Shannons, our contact centre operates from Monday to Friday between the hours of 8am and 7pm and Saturday to Sunday 9am to 5pm.

We are recruiting for the following part-time shift options:

- **_Please note times below are in NSW time zone._**
- **Shift 2: *Sat, Tues, Wed, Thurs, Fri - **25 hours per week - start window 9.30am-12.30pm on weekdays and 9am-11am on Saturday.
- **Shift 3**:Mon, Wed, Thurs, Fri** - 24 hours per week - start window 9.30am-12.30pm
- **Shift 4**:Mon, Wed, Thurs, Fri** - 30 hours per week - start window 8am-11am

**A start window means you will be on a rostered to commence your shift anytime during these times.** This will be rotating roster and you will be provided with these 4 weeks in advance.
- _For any Saturday shift you will receive 100% loading after 12pm. _

**Working From Home**

In addition, Shannon’s offers a hybrid working model which allows you to find a balance between working from home and working from the office, while delivering your best work.

**Please note, there is a 50/50 split between working from and working in the office.**

To successfully work from home, you must have the following:

- Home phone line or VOIP connection
- Internet connection
- Dual screens, mouse and webcam
- Ergonomic set up with desk and chair in a quiet, private space
- Anti-Virus Software

**About Shannons**

Shannons is Australia’s leading insurance provider for motoring enthusiasts. We are also one of Australia’s leading motorcycle insurance providers and support more than 1,200 car and motorcycle enthusiasts events throughout Australia every year.

We are proud to be a part of the Suncorp Group family alongside some of Australia’s most trusted and diverse names in insurance. Together, we share a drive to make the complex simple and bring out customers peace of mind when it matters most.

**_ At Suncorp we build inclusion by providing an environment where everyone can be themselves and feel valued, involved, and respected for their perspectives and contribution._**

**Advertised**: 14 Feb 2024 AUS Eastern Daylight Time
**Applications close**: 25 Feb 2024 AUS Eastern Daylight Time

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