![Department of Employment and Workplace Relations](https://media.trabajo.org/img/noimg.jpg)
Technical Customer Service Officer
5 days ago
APS Level 4
- Canberra, ACT
- $75,996 - $81,274
**About the Department of Education**
We contribute to Australia's economic prosperity and social wellbeing by creating opportunities and driving better outcomes through access to quality education and learning.
**The Role**
The Service Desk provides support for the following:
- Accessing the IT Network
- Telephony and VOIP
- Switchboard
The IT Workplace Support Team provides face to face desktop support services to all users from the Department and our client agencies across Australia. The team provides premier support services to Ministers, Senior Executives, Agency Heads, and their support staff. We also provide ICT Stores, logistics, asset management and mobile telephony support services for the Department.
The Property Operations team is responsible for the facilities management and lease management of our national footprint. The team manage the Whole of Government contract with property services provider Ventia. The section manages the leasing strategy for DEWR and its premises including the hosting of other agencies in our sites. The section manages the departments vehicle fleet and property capital works projects along with the department’s security access systems and audio/video conference facilities.
The Property Officer position will be responsible for delivering property related outcomes for the Department in accordance with relevant legislation policy and contractual requirements and procedures.
**Duties and Responsibilities**
Responsibilities of the APS Level 4 may include:
General:
- Monitoring and processing queues, including the ability to accurately record in ServiceNow.
- Manage client’s enquiries quickly and effectively.
- Maintain and build knowledge across all areas of responsibility.
- Day-to-day administrative tasks including, but not limited to processing forms, ensuring documentation is up to date.
- Monitor and contribute to the meeting of team’s target and KPI’s.
- Provide support and knowledge to others in the team.
Service Desk:
- Working in a rostered environment from 7 am to 7 pm.
- Support and monitor the relationship with technical teams when dealing with follow up enquiries.
- Creation of accounts for departmental and agency staff
IT Workplace Support
- Provide desktop hardware and software support.
- Investigate and resolve IT issues.
- Provide written and verbal advice.
- Undertake physical installation tasks.
- Provide support for VIPs including staff at APH.
- Assist with logistics at our Beard Warehouse IT Storage facilities.
- Hardware warranties and repairs
- Manage deliveries and shipments via third party couriers
Property Operations
- Maintaining internal property queues
- Escalation of building faults with Ventia
- Coordinating minor and major relocations
- Scheduling job sheets for contractors and removalists
- Inspections of ACT sites to identify and cleaning and building issues and/or accommodation planning.
**How to Apply**
- Provide a summary (**no more than **1000 w**ords**) that outlines your skills, knowledge, and experience and why you should be considered for this vacancy. You should take into consideration the position overview (including any detailed position specific requirements) when drafting your response. Where possible include specific relevant examples of your work.
- Upload your Resume
- Provide contact details for 2 Referees.
**Eligibility**
**Citizenship** - to be eligible for employment with the Department, you must be an Australian Citizen or, in limited circumstances, in the process of obtaining it.
Please refer to the
**Job Information Pack** for more information about the role.
Job Information Pack Opens in new window
-
Technical Services Specialist
2 weeks ago
Canberra, ACT, Australia Technical Concept GmbH Full timeWe use technology to make happier lives. We are a global leader in technology and business solutions that transform organizations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our customers.About the role:To Aligned to our customers business requirements,...
-
Technical Services Officer
2 weeks ago
Canberra, Australia Northrop Grumman Full time**Requisition ID: R10159953**: - ** Category**: Technical Support - **Location**: Fairbairn, Australian Capital Territory, Australia | Australia Fortitude Valley, Queensland, Australia - **Clearance Type**: Protected (Baseline) - **Telecommute**: No - Teleworking not available for this position - **Travel Required**: Yes, 10% of the Time - **Relocation...
-
Technical Services Officer
2 weeks ago
Canberra, Australia Australian National University Full time**Classification**:ANU Officer 4/5 (Technical) **Salary package**: $71,854 - $86,545 per annum plus 17% Superannuation **Term**: Full-Time, Continuing **The Position** The Technical Services Officer will work under the broad direction of the Divisional Senior Technical Officer at the Division of Biomedical Science and Biochemistry within the Research...
-
Customer Service Officer
2 weeks ago
Canberra, ACT, Australia Bank of Queensland Full timeAbout the Role Seeking passionate Customer Service Officer to join the BOQ team Flexible workplace & Collaborative Team Owner Managed Branch Canberra City Based Full time opportunity and open to discussion for part timeAs the Customer Service Officer, you will be the 'face' of the Bank within the Branch, providing exceptional customer service to your...
-
Customer Service Officer, Corporate Services
4 weeks ago
Canberra, Australia ACT Government Full timeThe Customer Service Officer is a dynamic, diverse and busy role within Corporate Services and reports to the Corporate Services and Records Manager. The Customer Service Officer for Suburban Land Agency (SLA) is the first touch point for all SLA stakeholders and external customers. If you have excellent customer service skills, are friendly, approachable...
-
Customer Service Officer
1 week ago
Canberra, Australia Hudson Australia Full timeHudson are looking for Service Desk Support Officer to support a busy Federal team. 12 month contract Canberra location Customer Service and Service Desk experience **About the role** - Monitor team service request queue respond to and resolve Level one ICT or Corporate customer enquiries within Service Level Agreements timeframes - Assist to find...
-
Customer Service Officer, Corporate Services
2 weeks ago
Canberra, ACT, Australia ACT Government Full timeThe Customer Service Officer is a dynamic, diverse and busy role within Corporate Services and reports to the Corporate Services and Records Manager. The Customer Service Officer for Suburban Land Agency (SLA) is the first touch point for all SLA stakeholders and external customers. If you have excellent customer service skills, are friendly, approachable...
-
Customer Service Officer
2 weeks ago
Canberra, ACT, Australia Hudson Australia Full timeHudson are looking for Service Desk Support Officer to support a busy Federal team.12 month contractCanberra locationCustomer Service and Service Desk experienceAbout the role Monitor team service request queue respond to and resolve Level one ICT or Corporate customer enquiries within Service Level Agreements timeframes Assist to find solutions to corporate...
-
Technical Services Officer
4 weeks ago
Canberra, Australia Australian National University Full time**Classification**: ANU Officer Grade 4/5 (Technical) **Salary package**:$71,854 - $86,545 per annum plus 17% superannuation **Term**: Fixed Term, Part Time (up to 9 months) **Working at ANU** This is an opportunity to work with a world class University that undertakes cutting edge research and has a strong tradition in research-led teaching excellence. We...
-
Technical Services Officer
4 weeks ago
Canberra, Australia Australian National University Full time**Classification**: ANU Officer Grade 4/5 (Technical) **Salary package**:$71,854 - $86,545 per annum plus 17% superannuation **Term**: Fixed Term, Part Time (up to 9 months) **Working at ANU** This is an opportunity to work with a world class University that undertakes cutting edge research and has a strong tradition in research-led teaching excellence. We...
-
Customer Service Officer
1 day ago
Canberra, Australia Chandler Macleod Full time**Location*** - Canberra, Australian Capital Territory - **Category*** - Executive - **Salary** - $51.62 AUD - $55.71 AUD Hourly - **Posted** - 08-Apr-2024 - **Work type** - Full Time - **Contact** - Jess Kaur - **Reference** - BH-159390 -As one of the Australia’s largest providers of human resources solutions, Chandler Macleod has a proven track record...
-
Customer Service Officer
2 weeks ago
Canberra, ACT, Australia ACT Government Full timeEver wondered how waste and recycling are managed?Are you looking to join an innovative and improvement-focused team?We looking for a passionate and driven individual who is seeking an opportunity to make a difference in the everyday experience of Canberra residents with waste and recycling services by joining our Customer Service Team.A team player willing...
-
Technical Officer
4 weeks ago
Canberra, Australia Australian National University Full time**Classification**: ANU Officer 04/5 (Technical) **Salary package**:$70,102 - $84,434 per annum (pro rata) plus 17% superannuation **Terms**: Part time (0.6FTE, 21 hours per week), Continuing **Position overview** Located within the School of Art & Design (SOA&D), the Technical Officer provides technical support to the day-to-day operations, maintenance...
-
Senior Technical Officer
2 weeks ago
Canberra, ACT, Australia KBR Full timeTitle: Senior Technical Officer Your KBR future – delivering solutions and changing the world About KBR: We are a company of innovators, thinkers, creators, explorers, volunteers and dreamers who all share one goal — to improve the world. KBR delivers science, technology and engineering solutions to governments and companies around the world....
-
Customer Service Officer
2 weeks ago
Canberra, ACT, Australia FinXL Full timeJob details: Posted 30 May 202 SalaryNegotiable LocationCanberra Job type Contract DisciplineTelecommunications ReferenceCR/022426_Job description:12 months initial contractAustralian Citizens with NV2 Security Clearance (preferred)Flexible Working LocationFinXL IT Professional Services is an established innovative Australian company providing technology...
-
Customer Service Officer
2 weeks ago
Canberra, Australia BGIS Full time**BGIS **we are a leading organization in Real Estate Services dedicated to delivering exceptional services to our clients. As we continue to grow, we are seeking a highly motivated and experienced **Customer Service Officer **to join our dynamic team. This is an excellent opportunity to contribute to our success and shape the development of our...
-
Senior Technical Officer
1 month ago
Canberra, ACT, Australia KBR Full timeTitle:Senior Technical OfficerYour KBR future – delivering solutions and changing the worldAbout KBR:We are a company of innovators, thinkers, creators, explorers, volunteers and dreamers who all share one goal — to improve the world.KBR delivers science, technology and engineering solutions to governments and companies around the world. KBR employs...
-
Senior Technical Officer
2 weeks ago
Canberra, ACT, Australia KBR Full timeTitle:Senior Technical OfficerYour KBR future – delivering solutions and changing the worldAbout KBR:We are a company of innovators, thinkers, creators, explorers, volunteers and dreamers who all share one goal — to improve the world.KBR delivers science, technology and engineering solutions to governments and companies around the world. KBR employs...
-
Senior Technical Officer
4 weeks ago
Canberra, ACT, Australia KBR Full timeTitle:Senior Technical OfficerYour KBR future – delivering solutions and changing the worldAbout KBR:We are a company of innovators, thinkers, creators, explorers, volunteers and dreamers who all share one goal — to improve the world.KBR delivers science, technology and engineering solutions to governments and companies around the world. KBR employs...
-
Canberra, Australia Australian Communications and Media Authority Full timeThis opportunity is for a non-ongoing APS 6 to play an important role in providing engineering and technical services associated with the ACMA’s radiocommunications licensing activities. - Canberra - APS 6 Min - $87,686 Max $99,024 The ACMA’s Communications Infrastructure Division (CID) carries out a range of functions including spectrum planning and...