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Ict Support Analyst

4 weeks ago

Sydney, Australia ICC Sydney Full time

Australia’s premier convention, exhibition, and entertainment precinct, ICC Sydney is a world-class brand, managed by a close-knit family of extraordinary people.

More than a venue, we are a community of passionate professionals that place our people first.

**About this opportunity**:
The ICT Support Analyst serves as the interface between ICT Services and the ICC Sydney team for ICT support and service requests, along with supporting our clients, exhibitors, and guests in the delivery of ICT Services. This role works as part of a team, ensuring the venue’s systems operate as required for the successful delivery of events, along with department projects, reporting, and process improvement.

A key part of this role is being the first contact person for all ICT enquires so a good base knowledge of ICT as a jack of all trades is essential. You will also be required to interact daily with multiple stakeholders, both internal and external to ICC Sydney.

To be successful in this role you must have strong attention to detail, the ability to interact with various stakeholders including external clients, the ability to make decisions on the go, and enjoy working as a team.

This role is entry-level and is a path into a career in ICT as you will be exposed to multiple disciplines within the ICT Services team, including network, server, support, and projects.

**Why ICC Sydney?**
- Free and fresh daily meals.
- Heavily discounted car parking and dry cleaning.
- Additional and generous leave opportunities including paid wellbeing leave and volunteer leave.
- Purchased leave, novated leasing and salary sacrificing options.
- Team social events; regular companywide meetings and networking, annual awards night, social clubs and committees and diversity and inclusion activations.
- Access to discounted or complimentary event tickets.
- Regular professional development and learning opportunities.
- We encourage your work life balance and offer flexibility to suit you.
- As an international company, ASM Global can offer future career opportunities throughout our global network of venues.
- CBD location close to public transport and in the heart of the Darling Harbour precinct.

Through its policies and team member benefits, ICC Sydney is committed to prioritising equitable, sustainable, and innovative practices for all team members and visitors. This includes people with disabilities and all abilities, First Nations People, people across all generations, LGBTQIA+ people, new Australians as well as parents and carers and their families (from any family structure). A diverse, in-house team of passionate professionals fosters an environment of collaboration, inclusion, and service excellence.

**Required Skills & Experience**:

- Experience working in a professional customer service environment;
- 6 months of experience providing IT support desirable;
- Microsoft Desktop, Server, or Networking Certifications will be highly regarded;
- Hands-on knowledge of ICT including networking and troubleshooting;
- Can do attitude and a teamwork centric work ethic;
- Ability to work to a rotating roster over 7 days.

**What to expect next**:
To be eligible for employment you must have valid working rights in Australia.