CRM Coordinator

2 weeks ago

Cremorne, Australia Decjuba Full time

**ABOUT US**

At DECJUBA we’re all about effortless, edgy fashion to make you look and feel #AMAZING.

Relaunched by Tania Austin in 2008, DECJUBA has become a leading retailer in Australia and New Zealand, growing our store footprint from just five stores into 140 stores and two online sites.

We believe our greatest asset is our people. Our #DREAMTEAM is made up of over 1400 people across the retail and head office teams. By supporting, inspiring, and challenging each other, we believe we can achieve #AMAZING at every touch point.***

**THE OPPORTUNITY**

As DECJUBA brand grows, we are looking for a driven and passionate CRM Coordinator to join our talented Customer Experience team.

Reporting to the CRM Manager, you will be responsible for supporting the delivery of Customer Relationship strategies to create an AMAZING customer experience that exceeds customer expectation, supports in driving customer acquisition, engagement & retention, and maximises profitability across all channels.

**KEY RESPONSIBILITIES**
- Support in the delivery of CRM strategies to drive customer acquisition, engagement and retention.
- Collaborate with CX Coordinators & Specialists to ensure content is on brand and initiatives are delivered on time.
- Work directly with platform partners (Klaviyo & Lexer) to optimise Lifecycle programs and troubleshoot technical issues where required.
- Develop strong relationships with the broader DECJUBA departments such as IT & Retail Operations.
- Collaborate with our external agency to optimise targeting across paid channels; owning Lexer activations to these channels.
- Complete weekly CRM reporting & support in monthly CRM reporting
- Review performance of Lifecycle programs on a weekly basis; delivering timely, concise, and actionable insights.
- Leverage Lexer to develop dashboards to track key metrics and extract insights.
- Support in managing annual CRM budget in line with annual department objectives.

**ABOUT YOU**
- Ideally 1+ years of CRM or Digital Marketing experience
- Experienced in hands-on execution of digital campaigns.
- Retail experience and knowledge of fashion industry is preferred.
- Confident and articulate communicator with excellent attention to detail.
- Naturally curious and always willing to learn new skills.
- Thrives in a fast-paced and agile environment.

**BENEFITS**
- Generous and unlimited team discount across all brands - up to 50% off and clothing allowance so that you look and feel #AMAZING.
- Countless personal and professional development opportunities including education and training in person and online, access to inspiring guest speakers and volunteering days with DECJUBA Foundation partners.
- Progressive leave policies including paid parental leave.
- Office located in Cremorne and 7 minute walk from Richmond train station.
- Access to health and wellbeing programs.
- #AMAZING team culture with regular events to celebrate all things DECJUBA.

**OUR CULTURE**
- We are committed to providing an #AMAZING working environment, empowered by five core values: Honesty, Bravery, Integrity, Innovation, and Optimism.
- We are passionate about our #DREAMTEAM and committed to providing continuous growth and development opportunities.
- We aim to open the door to #AMAZING careers in retail, with the opportunity to learn from the best in the business.

LI-DNI

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