IT Manager

2 weeks ago

Sydney, Australia H&M Full time

Company Description
- Make your mark within a leading global fashion company.
- A place where you can express yourself & feel like you truly belong.
- Fun, collaborative and inclusive team environment.
- Flexible working arrangements and competitive benefits.

**Do you want to work at a global fashion company, that is value-driven and prioritizes sustainable choices? H&M AUNZ are looking for an IT Manager (Local Service Owner) with a passion for IT and people to join our Business Tech function.**

IT is a growing part of retail with an ever-changing landscape. We love design, and we love technology Our diversity makes us strong and creates an inclusive and welcoming workplace where everyone’s individuality is highly valued. Our customer expects a seamless, efficient and enjoyable shopping experience and as IT Manager for H&M Group AUNZ you are responsible for ensuring the IT services are kept running every day to support this across both H&M and COS.

**What makes H&M special?**

At H&M we believe it’s possible for you to find what you love. We offer you space to create and room to grow — a place where you can belong and truly be yourself. You’ll join a team that is full of life in a company that feels as good as it looks. At H&M, we believe it’s possible because together we make it possible.

As one of the world’s largest fashion retailers, H&M offers endless career opportunities. A fast-paced, buzzing environment with great diversity - a place where the customer is always the center of attention.

But what truly makes us stand out are our remarkable team members. From stylish Sales Advisors and Visual Merchandisers to computer whizzes and business aware planners - everyone shares a great ambition and an anything-is-possible attitude. Not to mention an excellent eye for fashion. It’s thanks to them that we have grown - with over 4900 stores in more than 74 markets worldwide.

**Be yourself & more at H&M**

**Job Description**:
As the IT Manager for H&M Group AUNZ, you hold a comprehensive responsibility for end-to-end service delivery, encompassing service offerings and ensuring the value derived from these services. Your role involves managing the service portfolio, creating service roadmaps, prioritizing initiatives, overseeing and planning budgets, conducting negotiations with partners and vendors, and authorizing the release of new service capabilities.

You actively drive the maturity of services and monitor service metrics to enhance performance. Your duties include identifying, filling, and publishing service-appropriate roles, and you serve as the Single Point of Contact (SPOC) for all matters related to the owned service(s). Embracing a non-hierarchical culture, you foster collaboration, transparency, safety, and trust within the team.

Your ethos revolves around value creation, growth, and a customer-centric approach. Operating with full ownership and accountability, you aim for exceptional customer and business results. Your commitment lies in cultivating an environment that prioritizes teamwork, innovation, and delivering outstanding service outcomes.

**Your responsibilities include but are not limited to**:

- Accountable for ensuring that the service(s) consistently deliver value, meeting stakeholders’ expectations and business needs over time.
- Collaborates with service partners and teams to define and prioritize a backlog of items aimed at improving service quality.
- Ensures cost-efficient, stable, and sustainable service operation and delivery.
- Performs specified tasks to monitor service delivery against service level agreements and provides regular status reports.
- Ensures compliance with common ways of working within the organization.
- Manages the service life cycle, including planning and follow-up activities such as service roadmap development, demand and capacity management, prioritization of improvements, and budget oversight.
- Maintains up-to-date information about the service(s).
- Collaborates and negotiates deliveries with supporting services, solutions, functions, and processes.
- Analyzes service and component availability, reliability, maintainability, and serviceability to identify opportunities for improvement.
- Evaluates and manages team performance, conducting performance reviews, implementing development plans, providing feedback, and taking actions to enhance team performance and development.
- Undertakes any other tasks as required to meet business needs.

**Qualifications**:
**Functional Knowledge**
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- Proven experience in a similar role, preferably in the retail or fashion industry.
- ITIL Foundation Certificate in IT service management.
- Experience with IT project management and implementation, with certification in Prince2, AGILE, or equivalent project management methodologies.
- Familiarity with the latest trends and emerging technologies in the IT field.

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