Hotel Receptionist
4 weeks ago
We're a rapidly growing Australian Hotel Group in the early stages of expansion. From humble beginnings, our brand was founded out of a passion for connecting travellers to the local authenticity of a location by providing comfortable and bespoke accommodation. Today, we are a multi-brand accommodation group operating 18 hotels across Queensland, New South Wales and Victoria.
**Welcome to Punthill Flinders Lane**
Much loved hotel in the thriving CBD The hotel of choice for corporate, long-stay and leisure travelers in the inner Melbourne city area.
- 60 Rooms, consisting of one and two bedroom apartments with kitchen facilities
- Located right next to popular local cafes and restaurants.
- Close to public transport.
**Our amazing Hotel Receptionists (AKA Local Hosts)**
Reporting to the Hotel Manager, you’ll be part of a small team of genuine people, looking to create lasting memories and exceptional experiences for each and every guest. No day will be the same, but each day you'll strive to:
- Provide a high level of guest services at all touchpoints (check-in, check-out, during their stay)
- Provide creative resolutions to complaints and problems
- Be a Local Host, knowing the local area of the hotel intimately enough to provide advice and recommendations to guests on key points of interest
- Respond to emergency situations in a safe and professional matter
- Identify & explore opportunities to increase the number of returning & new guests
- Support the Hotel Manager to ensure the hotel operates to Veri-Best standard
Our hotel isn't open 24/7 so no overnight shifts are required unless in exceptional circumstances.
**Joining Veriu Group**
You'll be someone looking for a long-term career with a growing, Australian-owned hotel group. Access:
- National career growth opportunities
- Accelerated development in a variety of hotel management or corporate areas
- Comprehensive onboarding & ongoing support
- The chance to join our Fast-Track junior hotel management program
- Genuine flexibility and job security
- High performing culture that values relationships & individuality, where our leadership know you by name
- Generous referral bonuses when you refer your friends to work with us (up to $1000)
- Discounts on accommodation across our network (QLD, NSW & VIC)
- Discounts on private health insurance
- Access to our Employee Assistance Program
- Plus more
You'll thrive on our team if your approach to life is founded on strong relationships, using an ownership mindset, and driving your self-growth, all while staying true to you.
**Job Type**: Part-time
Pay: $21.00 - $26.00 per hour
**Benefits**:
- Health insurance
- Referral program
Schedule:
- 8 hour shift
- Morning shift
- Shift work
Supplementary Pay:
- Overtime pay
- Penalty rates
Ability to commute/relocate:
- Melbourne, VIC 3000: Reliably commute or planning to relocate before starting work (required)
Work Authorisation:
- Australia (preferred)
Work Location: In person
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