Journey Expert

2 weeks ago

Melbourne, Australia ANZ Banking Group Full time

About the role

As a member of the Credit Cards and Personal Loan Tribe (CCPL), our mission within the Commercial Cards squad is to ensure our products work seamlessly to meet customer needs and regulatory requirements from start to finish”

As a Journey Expert within the Well Managed Chapter, you will be responsible for:
Developing and implementing a robust and sustainable risk treatments to improve the Commercial Cards’ risk profile
working with all our tribe members and Commercial Cards’ broader value chain partners to enhance, embed and bring to life our tribe’s well-managed agenda
optimising existing end-to-end customer journeys and improve the customer experience to ensure our product works seamlessly.

**Role Location**: 833 Collins Street, Docklands VIC 3008

**Role Type**: Permanent, Full-time

Who are you?
A team player - You know we only win if we all win. You recognise and value the different perspectives and skills your colleagues bring. It is not about being a hero but jumping in and contributing to the successful delivery of the team’s mission
The customer’s biggest fan - You demonstrate a thirst for better understanding the customer and define the problem and develop solutions through their eyes
Comfortable being uncomfortable - You are comfortable with uncertainty and have the ability to effectively manage yourself through ambiguity and change
Continuous improvement junkie - You constructively challenge the status quo, look for better ways to do things and passionately advocate continuous improvement
Committed to your own and other’s growth - You strive to stretch and grow yourself and others by identifying your own development areas, seeking feedback and providing feedback to others to help them learn and grow everyday
A problem solver - You are energised by tackling complex problems and use critical thinking, your network, skills, knowledge, and available data to drive better outcomes for our customers and the bank
Risk savvy - You build sustainable solutions that protect customers, stakeholders and the community
What will you bring?

We know not everyone will bring all of the skills and experience, and at ANZ we are focused on people bringing a growth mindset to their approach to work. Some of the skills we are looking for are below, but don’t worry if you don’t have all of these as learning on the job is the way we work.
But back to some of the skills
- **Demonstrable experience in one or more of the following areas**:
Operational Risk and Compliance within the Financial Services Industry
Product Knowledge on Commercial Cards - how the product operate across the value chain, including the systems the support the product
End-to-end Product Management
Change Management and Implementation
An intense passion and curiosity for customers, their needs and wants, putting them at the centre of everything you do
A desire to optimise customer journeys and experiences
Ability to explore customer needs in a data-driven way, develop and implement innovative solutions, test the outcomes, and iterate
So, why join us?

There’s something special about being part of ANZ. From the moment you join us, you’re part of a team working towards a common goal: improving the financial wellbeing and sustainability of our millions of customers.

But it’s not just our customers who’ll feel your impact. You’ll feel it too. Because at ANZ, you’ll have the resources and community you need to take the next big step in your career, towards even bigger things in the future.

We offer a range of benefits tailored to the countries in which we operate including Health and Wellbeing programs and flexible working arrangements.

Job Posting End Date

22/03/2023, 11.59pm, (Melbourne Australia)

  • Journey Expert

    1 month ago

    Melbourne, Australia ANZ Banking Group Full time

    **Req ID**: 40148 **Department**: AR ANZx Digital Portfolio **Division**: Australia Retail **Location**: Melbourne About the Role At ANZ our purpose is to shape a world where people and communities thrive. We’re making this happen by improving our customers’ financial wellbeing so they can achieve incredible things - be it buying their home, building...

  • Journey Expert

    1 month ago

    Melbourne, Australia ANZ Banking Group Full time

    **Date**: 18-Apr-2023 **Location**: Melbourne, AU **Company**: ANZ Banking Group Limited About the role At ANZ our purpose is to shape a world where people and communities thrive. We’re making this happen by improving our customers’ financial wellbeing so they can achieve incredible things - be it buying their home, building a business or saving for...

  • Journey Expert

    1 month ago

    Melbourne, Australia ANZ Banking Group Full time

    **Req ID**: 59693 **Department**: AR Everyday Banking Credit Cards & Personal Lendin **Division**: Australia Retail **Location**: Melbourne About the role At ANZ our purpose is to shape a world where people and communities thrive. We’re making this happen by improving our customers’ financial wellbeing so they can achieve incredible things - be it...

  • Journey Expert

    4 weeks ago

    Melbourne, Australia ANZ Banking Group Full time

    About the role At ANZ our purpose is to shape a world where people and communities thrive. We’re making this happen by improving our customers’ financial wellbeing so they can achieve incredible things - be it buying their home, building a business or saving for things big or small. As a Marketing Journey Expert, your role is to create sales journeys...

  • Journey Expert Chapter Lead

    1 month ago

    Melbourne, Australia ANZ Banking Group Full time

    **Req ID**: 40327 **Department**: AR Deposits **Division**: Australia Retail **Location**: Melbourne About the role At ANZ our purpose is to shape a world where people and communities thrive. We’re making this happen by improving the financial wellbeing and sustainability of our customers so they can achieve incredible things - whether they’re buying...

  • Journey Expert, Business Lending

    1 month ago

    Melbourne, Australia ANZ Banking Group Full time

    About the role At ANZ our purpose is to shape a world where people and communities thrive. We’re making this happen by improving our customers’ financial wellbeing so they can achieve incredible things - be it buying their home, building a business or saving for things big or small. The purpose of Business Lending is to make great business loan...

  • Journey Expert

    1 month ago

    Melbourne, Australia ANZ Banking Group Full time

    **Req ID**: 40502 **Department**: AR Deposits **Division**: Australia Retail **Location**: Melbourne About the role This exciting opportunity is available to join the Deposits Tribe as a Journey Expert. The purpose of the Deposits Tribe is to provide products that are simple, easy to use and enable our customers to bank with confidence. This is through...

  • Product Journey Expert

    4 weeks ago

    Melbourne, Australia ANZ Banking Group Full time

    **Req ID**: 43223 **Department**: AR Deposits **Division**: Australia Retail **Location**: Melbourne About the role The purpose of the Deposits Tribe is to provide products that are simple, easy-to-use and enable our customers to bank with confidence. We achieve this through the design, manufacture and management of a simple range of savings &...

  • Journey Expert, Business Platform Services

    4 weeks ago

    Melbourne, Australia ANZ Banking Group Full time

    **Req ID**: 40790 **Department**: AR ANZx Digital Portfolio **Division**: Australia Retail **Location**: Melbourne About the role At ANZ our purpose is to shape a world where people and communities thrive. We’re making this happen by improving the financial wellbeing and sustainability of our customers so they can achieve incredible things - whether...

  • Change and Commercialisation Journey Expert

    1 month ago

    Melbourne, Australia ANZ Banking Group Full time

    About the role The Credit Card and Personal Lending Tribe (CCPL) is seeking a talented Change and Commercialisation Journey Expert to lead the Credit Card Engagement space (Grow). CCPL contributes to the Australian Retail strategy by making ANZ the best way to pay and borrow. This role will be in the Change and Commercialisation Chapter with the goal to...

  • Journey Expert, Chapter Lead

    5 days ago

    Melbourne, Australia Australia and New Zealand Banking Group Limited (ANZ) Full time

    Journey Expert, Chapter Lead - Home Loans1 Journey Expert, Chapter Lead - Home Loans1 Req ID: Department: Initiatives and Delivery Cluster Division: Australia Retail Location: Melbourne About the roleAt ANZ our purpose is to shape a world where people and communities thrive. We’re making this happen by improving the financial wellbeing and...

  • Journey Expert, Product Management

    1 month ago

    Melbourne, Australia ANZ Banking Group Full time

    **Date**: 17-Apr-2023 **Location**: Melbourne, AU **Company**: ANZ Banking Group Limited About the role This is an exciting opportunity to join the ANZ Rewards & Loyalty squad and become part of the fast evolving Consumer Cards and Unsecured Lending Business. The Rewards and Loyalty Squad under the Credit Cards and Personal Lending (CCPL) Tribe are...

  • Remuneration Employee Journey Expert

    4 weeks ago

    Melbourne, Australia ANZ Banking Group Full time

    **Req ID**: 54119 **Department**: R&P Reward **Division**: Talent & Culture **Location**: Melbourne About the role At ANZ our purpose is to shape a world where people and communities thrive. We’re making this happen by improving the financial wellbeing and sustainability of our customers so they can achieve incredible things - whether they’re buying...

  • Journey Expert

    1 month ago

    Melbourne, Australia ANZ Banking Group Full time

    **Req ID**: 55321 **Department**: Product and Well Managed Cluster **Division**: Australia Retail **Location**: Melbourne About the role At ANZ our purpose is to shape a world where people and communities thrive. We’re making this happen by improving our customers’ financial wellbeing so they can achieve incredible things - be it buying their home,...

  • Journey Expert, Chapter Lead

    6 days ago

    Melbourne, Australia ANZ Banking Group Full time

    **Req ID**: 65775 **Department**: Initiatives and Delivery Cluster **Division**: Australia Retail **Location**: Melbourne About the role At ANZ our purpose is to shape a world where people and communities thrive. We’re making this happen by improving the financial wellbeing and sustainability of our customers so they can achieve incredible things -...

  • Employee Journey Expert, Reward

    4 weeks ago

    Melbourne, Australia ANZ Banking Group Full time

    **Req ID**: 45551 **Department**: R&P Reward **Division**: Talent & Culture **Location**: Melbourne About the role At ANZ our purpose is to shape a world where people and communities thrive. We’re making this happen by improving our customers’ financial wellbeing so they can achieve incredible things - be it buying their home, building a business or...

  • Journey Expert

    1 month ago

    Melbourne, Australia ANZ Banking Group Full time

    **Req ID**: 53766 **Department**: Risk Strategy & Transformation - Chief of Staff **Division**: Risk **Location**: Melbourne About the role **Role Location**: 833 Collins Street, Docklands VIC 3008 **Role Type**: Permanent As part of Group Risk’s Strategy & Transformation team, this role will support the Workforce Strategy and Planning Manager in...

  • Marketing Automation and Personalisation Journey Expert, ANZ Plus

    2 weeks ago

    Melbourne, Australia Australia and New Zealand Banking Group Limited (ANZ) Full time

    Marketing Automation and Personalisation Journey Expert, ANZ Plus Marketing Automation and Personalisation Journey Expert, ANZ Plus Req ID: Department: AR ANZx Learn & Adopt Division: Australia Retail Location: Melbourne About the role At the heart of ANZ Plus is a talented, high-performing team with big ideas. We’re building products, services and...

  • Journey Expert Anz Plus

    4 weeks ago

    Melbourne, Australia ANZ Banking Group Full time

    **Req ID**: 38034 **Department**: AR ANZx Mange My Money **Division**: Australia Retail **Location**: Melbourne About the role The Manage My Money and Save Value Stream in ANZ Plus has a shared mission to provide simple, beautiful experiences in our ANZ Plus mobile app. This role will support a cross functional squad to research, design, build and...

  • Journey Expert

    4 weeks ago

    Melbourne, Australia ANZ Banking Group Full time

    **Req ID**: 40908 **Department**: AR Deposits **Division**: Australia Retail **Location**: Melbourne About the role The purpose of the Deposits Tribe at ANZ is to provide products that are simple, easy to use and enable our customers to bank with confidence in relation to our transaction and savings products. Our mission is to help our customers achieve...