Inflight Experience

4 months ago

Perth, Australia Virgin Australia Full time

**Work type**:
Max Term**Location**:
Perth**Job type**:
Cabin Crew, Training**Applications close**:
17 Sep 2024 W. Australia Standard Time

**Inflight Experience & Delivery Lead**:
Hello. We’re Virgin Australia. And we’re back (in a big way).

We’re the airline that’s always done things a little different. Our way. The Virgin way. For us, flying is so much more than simply taking off and landing (although we understand that is quite important). It’s about going the extra mile, in the air and on the ground, to create authentic experiences that put our guests firmly at the heart of everything we do.

**About Virgin Australia Regional Airlines (VARA)**

VARA operates out of Perth Airport and has a fleet of F100 and A320 aircraft that predominantly conduct charter operations throughout regional Western Australia. VARA is on a growth path and has a strong focus on supporting our major clients in the mining industry - the future is exciting

**About the role**:
The Inflight Experience & Delivery Lead will support the inflight product, service, and training aspects related to introducing the Embraer E190-E2 into the VARA fleet. In this role, you will assist with product planning and develop Cabin Crew policies and procedures that ensure safe and compliant cabin service, while driving continuous improvement.

You will collaborate with various stakeholders, including internal teams, front-line employees, and third-party suppliers, to support front-line teams in delivering exceptional service and achieving both commercial and customer satisfaction goals.

**What you’ll be doing**:

- Support the Cabin Operations department in safely and compliantly introducing all inflight service elements for the E190-E2 Entry Into Service (EIS) program.
- Serve as the project Subject Matter Expert for Inflight Service Standards in the E190-E2 EIS program.
- Develop, write, and implement inflight experience policies, procedures, and systems for VARA Cabin Crew specific to the E190-E2.
- Ensure customer-centric outcomes for process and standard improvements within the project.
- Ensure compliance activities are aligned with Virgin Australia’s Safety Management System framework.
- Communicate effectively with key internal and external stakeholders on projects, initiatives, and business changes impacting E190-E2 policy and process development.
- Successfully develop service policies and training materials for the introduction of a new aircraft type.
- Achieve all key project milestones and adhere to timelines.

**You’ll be great in this role if you have**:

- Previous experience and awareness of aviation regulations and legislation
- Strong understanding of cabin standards including operating procedures and safety procedures. (Knowledge of E190 aircraft type desirable)
- Hands-on experience in designing policy and process across the cabin environment.
- Develop and deliver key information across the network to ensure consistent communication and understanding.
- Strong leadership capabilities, both in terms of self-leadership, leading others as you interface with senior leaders, stakeholders, and teams.
- Ability to work creatively in a constrained environment where “best practice” and maturity is still evolving.
- Strong ability to remain focused on delivering to the plan but remaining flexible and adaptive to change as required.

**What you’ll get from us**:
We’re committed to looking after you, with some of the best benefits and conditions in the industry - including (but not limited to):

- Heavily discounted air travel for you and your loved ones (including $1000 worth of travel credits per year)
- Discounts on travel insurance, car hire, accommodation and experiences worldwide
- Discounted Virgin Australia Lounge membership
- Hospitality, retail, technology, beauty services and wellness discounts
- Wellness support, including the _Coverage_ digital wellbeing platform
- A comprehensive Employee Assistance Program, which offers confidential coaching and support from qualified professionals for all aspects of life - physical, mental, social and financial
- Dress for Your Day - enjoy the freedom to wear whatever is appropriate for the type of work you do and the day you have ahead of you

**Equality rules**:
**Ready to apply? **We’re ready to hear from you.

  • Inflight Operations Regional Lead

    1 month ago

    Perth, Australia Virgin Australia Full time

    **Work type**: Full-Time (Permanent)**Location**: Perth**Job type**: Ground Operations, Customer Experience & Product**Applications close**: **Inflight Operations Regional Lead**: - Full-time, permanent role based out of our Perth Airport office (and at times our Perth CBD office), with some flexibility to work from home Hello. We’re Virgin Australia....

  • Regional Inflight Operations Manager

    1 month ago

    Perth, Western Australia Virgin Australia Full time

    About Virgin AustraliaWe're a leading airline that prides itself on being different. Our mission is to make flying an exceptional experience for our customers, and we're committed to building a team of talented individuals who share our passion for delivering top-notch service.Job DescriptionOverviewThe Inflight Operations Regional Lead plays a crucial role...

  • Culinary Expert for Inflight Catering

    4 weeks ago

    Perth Airport, Australia dnata catering Full time

    We are Australia's largest and most admired inflight catering and retail partner, seeking a skilled Culinary Expert to join our team in Perth.About the Role:This is a permanent, full-time position offering competitive pay rates and penalties. As a Culinary Expert, you will be responsible for preparing and cooking international hot and cold meals in...

  • Inflight Operations Regional Lead

    3 weeks ago

    Perth, Western Australia Virgin Australia Full time

    About the Role">This is a full-time, permanent position based out of our Perth Airport office and may require occasional work from home or our Perth CBD office. As an Inflight Operations Regional Lead with Virgin Australia, you will play a crucial role in sustaining the efficiency and quality of inflight services (catering) across our network. This involves...

  • Culinary Expert for Inflight Catering

    3 weeks ago

    Perth Airport, Australia dnata catering Full time

    About the Role:We are seeking a skilled Culinary Expert to join our team as a Chef in a permanent, full-time position at Perth Airport.Key Responsibilities:Prepare and cook international hot and cold meals in commercial quantities for business class and economy class passengers.Manage stock control and minimize food wastage.Maintain a clean and hygienic work...

  • Executive Chef

    2 weeks ago

    Perth Airport, Australia dnata catering Full time

    About Usdnata catering, a leading provider of inflight catering and retail services, is seeking an experienced Executive Chef to join our team in Perth. We specialize in delivering high-quality meals to passengers on major airlines.Job SummaryWe are looking for a skilled and motivated Executive Chef to oversee the preparation and cooking of international hot...

  • Executive Chef

    4 weeks ago

    Perth Airport, Australia dnata catering Full time

    We are seeking an experienced Executive Chef to join our inflight catering team in Perth.About the RoleThis is a permanent, full-time position that involves preparing and cooking various international hot and cold meals in commercial quantities for our airline customers.The successful candidate will be responsible for managing food preparation, inventory...

  • Site Travel Administrator

    6 months ago

    Perth, Australia Scotford & Fennessy Full time

    Perth CBD Based & Work from Home Hybrid Role - Must be competent in INX - Inflight - Contract - $40 p/h + super Are you a professional, customer focused Site Travel Administrator? Our Resources Industry Client requires an experienced Travel Administrator, who is competent in INX - InFlight and Microsoft Office Suite to join their existing travel team. This...

  • Site Administrator

    3 weeks ago

    Perth, Western Australia Mining Employment Services Full time

    Job Title: Site AdministratorWe are seeking a highly organized and experienced Site Administrator to join our team at Mining Employment Services.About the Role:This is an exciting opportunity for a skilled professional to provide administrative support to our operations team in Western Australia.Key Responsibilities:Coordinate site access requirements and...

  • Site Operations Coordinator

    4 weeks ago

    Perth, Western Australia Gold Fields Full time

    About the RoleAs a Site Operations Coordinator - Flight Services, you will provide professional support to ensure seamless flight operations at our site.Key ResponsibilitiesManage flight loading schedules for employees and business partnersLiaise with flight service providers to resolve passenger, freight, or plane issuesAdminister flight manifests and...

  • Site Administrator

    3 weeks ago

    Perth, Western Australia Mining Employment Services Full time

    We are seeking a Site Administrator to join our client, an Australian gold producer. The project involves a small high-grade mine producing over 200,000 ounces of gold since its inception.The successful candidate will be responsible for coordinating the arrival and departure of personnel accessing the mining lease, managing flight and accommodation bookings,...

  • Airside Logistics Supervisor

    4 weeks ago

    Perth Airport, Australia dnata catering Full time

    We are seeking an experienced Commercial Driver to lead our Airside team on shift, with excellent leadership capabilities and a focus on delivering exceptional customer service.The successful candidate will be responsible for supervising and coordinating team members in the Customer Delivery department, ensuring productivity and performance criteria are met,...

  • Site Administration Specialist

    3 weeks ago

    Perth, Western Australia Mining Employment Services Full time

    About the OpportunityAre you a highly organized and detail-oriented Site Administrator looking for a new challenge? We are seeking an experienced professional to join our team in Perth as a Site Administration Specialist.About the JobThis is a fantastic opportunity to work with a leading Australian gold producer, managing the day-to-day activities of the...

  • Perth Culinary Professional

    4 weeks ago

    Perth Airport, Australia dnata catering Full time

    We are seeking a highly skilled and motivated Chef to join our team in Perth. As a key member of our culinary team, you will be responsible for preparing and cooking a variety of international hot and cold meals for our airline customers.About the Role:Salary: AU$65,000 - AU$80,000 per annum (dependent on experience)Job Type: Full-time, PermanentHours: 38...

  • Executive Chef

    3 weeks ago

    Perth Airport, Australia dnata catering Full time

    Perth Airport is seeking an experienced and skilled Executive Chef to join their dynamic team in a permanent, full-time position.The ideal candidate will have a Certificate III Commercial Cookery qualification or equivalent industry experience and be passionate about delivering high-quality food to customers.The role involves working in a busy kitchen...

  • Executive Chef Position

    4 weeks ago

    Perth Airport, Australia dnata catering Full time

    We are seeking an experienced Executive Chef to join our team at Perth Airport. This is a permanent, full-time position that offers a competitive salary and excellent benefits.Company OverviewOur company, dnata catering, is Australia's largest and most admired inflight catering and retail partner. We specialize in inflight catering and retail, food...

  • Executive Chef Opportunity in Perth Airport

    4 weeks ago

    Perth Airport, Australia dnata catering Full time

    Perth airport offers an exciting opportunity for a skilled Executive Chef to join our team. This permanent, full-time position involves working in a busy commercial kitchen preparing and cooking international meals for business and economy class passengers on various airlines.Main responsibilities include:Preparing and serving high-quality food to meet...

  • Executive Chef

    4 weeks ago

    Perth Airport, Australia dnata catering Full time

    Our company, dnata catering, is Australia's largest and most admired inflight catering and retail partner.We specialize in inflight catering, food manufacturing, and airport lounge management, with 16 facilities across 10 cities and over 4,500 employees producing more than 64 million meals per year.This role of Sous Chef offers a competitive salary of...

  • Lead Culinary Operations Manager

    4 weeks ago

    Perth Airport, Australia dnata catering Full time

    We are seeking an experienced Lead Culinary Operations Manager to join our team at Perth Airport.Job Description:A typical day for this role involves assisting the Executive Chef with the overall delivery of the Catering division's objectives by providing operational direction, support and guidance to a team of Chefs and Catering Attendants. Responsibilities...

  • Executive Culinary Specialist

    3 weeks ago

    Perth Airport, Australia dnata catering Full time

    PerthA highly rewarding opportunity has arisen for an Executive Culinary Specialist to join our Perth airport team in a permanent, full-time position. This exciting role will see you play a key part in delivering exceptional dining experiences to our customers across the globe.About a typical day:You will be responsible for preparing and cooking a variety of...