Manager Insights and Analytics
2 weeks ago
Location: Melbourne | CBD
Job type: Full time / Ongoing
Organisation: Department of Health
**Salary**: $127,467 - $170,579
Occupation: Communications, Marketing and Media
Reference: VG/DH/CM/1663706
***:
**Role purpose**
The Manager Insights and Analytics is a new role in Strategic Communications and Marketing and will lead the establishment of a new insights function for the branch.
The Manager Insights and Analytics is responsible for helping staff across the branch to access and understand audience and stakeholder behaviour and trends, so they more deeply understand audience and stakeholder characteristics and can use these insights to improve the effectiveness of strategic and tactical communications, marketing and engagement efforts.
The Manager Insights and Analytics leads the capture, analysis and monitoring of stakeholder satisfaction activity and provides insights to help the department identify where and how it needs to improve its efforts to engage different stakeholders.
The role leads a team who employ best-practice analytics and insights tools to inform and shape the communications and engagement related customer experience of the department's brand and sub-brand.
The Manager leads a team inclusive of insights, analytics and customer experience roles to drive improved accessibility and availability of audience and stakeholder insights that can be used to improve customer experience and outcomes. The team also monitors and provides advice on trends and opportunities to support achievement of the department's strategic objectives.
The role works closely with the digital marketing team to ensure best practice customer experience solutions and measures the impact of these on customer experience and communication outcomes.
This role may also be required to provide support to other teams across the Branch, including participating in out of hours rosters, providing support for public emergencies, large-scale communications campaigns and other high priority projects.
**Key accountabilities**
**Operating at value range 1, you will**:
- Develop and implement an insights and analytics service for the branch.
- Through detailed data analysis and investigation, provide authoritative advice on communications and engagement related trends, risks and issues and support resulting business needs.
- Provide audience data and insights to inform the development of strategic communications.
- Provide expert advice on the quality, accuracy and relevance of customer data and insights.
- Establish and maintain effective working relationships across the department and work in collaboration with key stakeholders.
- Identify current and future data needs and trends and provide input into continuous improvement recommendations.
- Use high-level presentation skills to present to all levels of the organisation, develop business cases and write briefs and memos to influence colleagues and gain buy-in and support for insights-led approaches.
- Keep accurate and complete records of your work activities in accordance with legislative requirements and the department's records, information security and privacy policies and requirements.
- Take reasonable care for your own health and safety and for that of others in the workplace by working in accordance with legislative requirements and the department's occupational health and safety (OHS) policies and procedures.
- Demonstrate how the actions and outcomes of this role and work unit impact clients and the department's ability to deliver, or facilitate the delivery of, effective support and services.
**Mandatory Vaccination Policy**
**HOW TO APPLY**:
For this position, you are not required to address each of the key selection criteria in a separate written document.
Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process.
-
People and Analytics Lead
7 months ago
Melbourne, Australia Talent Insights Group Full timeTier 1 Australian Enterprise, Melbourne based, Hybrid working - People and Analytics Lead, Stakeholder management - C level - HR Data and People Analytics, Insights - Business Solutions Talent Insights has recently partnered with one of Australia’s Largest leading Financial Enterprises, and are on the lookout for a People and Analytics Lead!! You will...
-
Campaign Insights Analyst
6 days ago
Melbourne, Australia Talent Insights Group Full timeInnovative, data driven decision making - Inspiring & supportive working culture - Cross-function collaboration We are looking for a Senior Insights Campaign Analyst to join our dynamic and innovative organisation in Melbourne! As a Senior Insights Campaign Analyst, you will be responsible for developing and executing effective marketing campaigns that...
-
Manager Insights and Analytics
2 weeks ago
Melbourne City Centre, Australia Department of Health Full time***: Role purpose The Manager Insights and Analytics is a new role in Strategic Communications and Marketing and will lead the establishment of a new insights function for the branch. The Manager Insights and Analytics is responsible for helping staff across the branch to access and understand audience and stakeholder behaviour and trends, so they more...
-
Manager Analytics and Insights
3 weeks ago
Melbourne, Australia NielsenIQ Full timeCompany Description Simply put, we do two things at NielsenIQ. We measure performance for our clients and we use analytics to help our clients grow their business. Measurement and analytics are two separate things, and each is important and valuable on its own. But the connection of the two makes them both even more critical and valuable. You will MAKE A...
-
BI and Analytics Lead
5 days ago
Melbourne, Australia Talent Insights Group Full timeBI and Analytics Lead, Permanent role, Melbourne based - Azure Data Warehouse, Data Lake, Data Factory - SQL server, Qlik Sense, SSAS, OLAP, ETL, SQL Datawarehouse, Data Cleansing Talent Insights are currently working with a Retail based company who are on the look out for a new BI and Analytics Lead. This is an exciting opportunity to join a client that...
-
Business Insights
3 weeks ago
Melbourne, Australia Healthcare Professionals Group Full time**About the company** *** Our client is one of Australia's fastest growing pharmaceutical companies; one that develops and in-licences market leading products to treat and prevent serious human medical conditions. **About the opportunity** - Because of you, you will be an internal key influencer in data management and governance._ As the Business Insights...
-
Manager, Analytics and Insights
9 months ago
Melbourne, Australia NAB - National Australia Bank Full time**Work type**: Permanent Full time **Location**: VIC- Melbourne CBD - **Lead, inspire and make a difference**: - **Great engaging work environment where customer advocacy is highly valued**: - **We are focused on your learning & development** **It’s more than a career at NAB. It’s about more opportunity, more moments to make a difference and more...
-
Product Insights and Analytics Manager
4 days ago
Melbourne, Australia Xero Full timeXero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive. At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of...
-
Lead Data Insights Analysts
6 days ago
Melbourne, Australia Talent Insights Group Full timeInnovative, data driven decision making - Inspiring & supportive working culture - Cutting-edge new way of analysing customer behavior Are you passionate about data-driven decision making? Do you have a keen eye for detail and an analytical mind? Are you excited by the prospect of working in a fast-paced, collaborative environment where your insights can...
-
Insights & Analytics Lead
3 days ago
Melbourne, Australia Link Group Full time**Overview** - The Insights & Analytics Lead delivers enterprise-wide reporting and analytics solutions and leads the team of insight analyst and data scientist who will report to them.- This role interprets requirements from clients and business users to design and develop insightful analytics and reporting solutions, as well as providing expertise and...
-
Manager Analytics and Insights
9 months ago
Melbourne, Australia NAB - National Australia Bank Full time**Work type**: Permanent Full time **Location**: VIC- Melbourne CBD **About the role**: **Key Responsibilities**: As Manager Analytics and Insights, you will be responsible for understanding business needs, challenges and opportunities, and use data analytics and effective visualisation tools to convey actionable insights for target audience. - Lead a team...
-
Manager, People Analytics and Insights
7 months ago
Melbourne, Australia Major Road Projects Victoria Full timeLocation: Melbourne | CBD Job type: Fixed Term - Full Time or Part Time Organisation: Major Road Projects Victoria **Salary**: $130,673 - $174,869 Occupation: Human Resources Reference: 3795 **About the Role** The Manager, People Analytics and Insights will build the people analytics and insights function for Major Road Projects Victoria (MRPV) and...
-
Customer Insights and Analytics Manager
7 months ago
Melbourne, Australia Intrepid Travel Full timeIntrepid Travel was born in 1989 with the simple mission to create positive change through the joy of travel. More than 34 years later, we’re proud to be the world’s largest travel B Corp with more than 1000 small group trips in over 100 countries. After all these years, we’ve stayed true to our mission, ensuring our adventures are good for the places...
-
Consultant Analytics and Insights
3 weeks ago
Melbourne, Australia NAB - National Australia Bank Full time**Work type**: Permanent Full time **Location**: Aust - VIC Metro - **Opportunity for a **Consultant, Analytics & Insights**: - **Showcase your data expertise and stakeholder engagement skills in complex business settings**: - **You’ll be encouraged to experiment and find out where you excel** **It’s more than a career at NAB. It’s about more...
-
Consultant Analytics and Insights
2 weeks ago
Melbourne, Australia NAB - National Australia Bank Full time**Work type**: Permanent Full time **Location**: VIC- Melbourne CBD - **Opportunity for a Consultant, Analytics and Insights**: - **Join a company that’s invested in you**: - **You’ll be encouraged to experiment and find out where you excel** **It’s more than a career at NAB. It’s about more opportunity, more moments to make a difference and more...
-
Analytics & Insights Marketing Specialist
9 months ago
Melbourne, Australia Bell People Consultants Full timeGlobal Pharmaceutical Organisation - Global & Local Marketing Specialist Opportunity - Melbourne Metropolitan Area **About the Company** Our client is a leading global multinational manufacturer in the pharmaceutical industry, renowned worldwide for its contribution to medicine and innovative technologies for health. Due to an increase in project work, a...
-
Manager, People Analytics and Data Insights
2 weeks ago
Melbourne City Centre, Australia HAYS Full timeJoin a prominent Vic State Gov organisation in an exciting leadership role. Melbourne CBD, 5 month contract. **Your new company** Your new company is a prominent Victorian State Government department, whose responsibilities and work have a long-lasting and genuine impact on the quality of life for all citizens in Victoria. **Your new role** The Manager,...
-
Data Insights Analyst
4 days ago
Melbourne, Australia Talent Insights Group Full timeOngoing training and development opportunities - Base salary + super + incentives + attractive team member benefits - Flexible and supportive work environment **A glimpse into the business**: The business we are working with is results focused with a passion to drive growth through their desire to continually reinvent themselves for their customers. With...
-
Manager, People Analytics and Data Insights
7 days ago
Melbourne City Centre, Australia Level Crossing Removal Project Full timeAbout the role The Employee Experience team is seeking a Manager, People Analytics and Data Insights to join their fun & vibrant team. The Manager, People Analytics and Data Insights is to the success of Employee Experience and the broader People and Culture team. The Manager, People Analytics and Data Insights will report to the Director, Employee...
-
Digital Insight
3 days ago
Melbourne, Australia Xero Full timeXero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive. At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of...