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Fraud Scam Prevention Analyst

2 months ago

Docklands, Australia ANZ Banking Group Full time

**Req ID**: 62257
**Department**: AR Customer Services Ops Customer Protection COE
**Division**: Australia Retail
**Location**: Docklands
About the role

At ANZ our purpose is to shape a world where people and communities thrive. We’re making this happen by improving our customers’ financial wellbeing so they can achieve incredible things - be it buying their home, building a business or saving for things big or small.

**The key accountabilities and deliverables for this role are**:
Reduction of fraud/scams losses

Reduction of false positive rates

Improved customer experience for those impacted by fraud and scams

Reporting on current trends

Collaboration between team members and with stakeholders

**Role Location**: 833 Collins Street, Docklands VIC 3008

**Role Type**: Full-Time, Permanent opportunity (40 hours/week)

What will you bring?

To grow and be successful in the role, you will ideally bring the following:
Understanding of retail & commercial bank products, payment channels / types & associated fraud risk

Experience with fraud/scams analytics (including coding/data science, working in the fraud/scams / digital security area, close coordination with fraud teams) is preferred

Experience with using SAS/SQL in prior / current role

Experience at financial institutions or in the payment industry is preferred

Experience with data mining and analysis of large datasets & reporting

Ability to manage multiple priorities and support quick decision-making

Demonstrated ability to work collaboratively with internal & external stakeholders and peers

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

So, why join us?

There’s something special about being part of ANZ. From the moment you join us, you’re part of a team working towards a common goal: improving the financial wellbeing and sustainability of our millions of customers.

But it’s not just our customers who’ll feel your impact. You’ll feel it too. Because at ANZ, you’ll have the resources and community you need to take the next big step in your career, towards even bigger things in the future.

We offer a range of benefits tailored to the countries in which we operate including Health and Wellbeing programs and flexible working arrangements.

Job Posting End Date

29/03/2024, 11.59pm, (Melbourne Australia)

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