Fraud Scam Prevention Analyst
2 months ago
**Req ID**: 62257
**Department**: AR Customer Services Ops Customer Protection COE
**Division**: Australia Retail
**Location**: Docklands
About the role
At ANZ our purpose is to shape a world where people and communities thrive. We’re making this happen by improving our customers’ financial wellbeing so they can achieve incredible things - be it buying their home, building a business or saving for things big or small.
**The key accountabilities and deliverables for this role are**:
Reduction of fraud/scams losses
Reduction of false positive rates
Improved customer experience for those impacted by fraud and scams
Reporting on current trends
Collaboration between team members and with stakeholders
**Role Location**: 833 Collins Street, Docklands VIC 3008
**Role Type**: Full-Time, Permanent opportunity (40 hours/week)
What will you bring?
To grow and be successful in the role, you will ideally bring the following:
Understanding of retail & commercial bank products, payment channels / types & associated fraud risk
Experience with fraud/scams analytics (including coding/data science, working in the fraud/scams / digital security area, close coordination with fraud teams) is preferred
Experience with using SAS/SQL in prior / current role
Experience at financial institutions or in the payment industry is preferred
Experience with data mining and analysis of large datasets & reporting
Ability to manage multiple priorities and support quick decision-making
Demonstrated ability to work collaboratively with internal & external stakeholders and peers
You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.
So, why join us?
There’s something special about being part of ANZ. From the moment you join us, you’re part of a team working towards a common goal: improving the financial wellbeing and sustainability of our millions of customers.
But it’s not just our customers who’ll feel your impact. You’ll feel it too. Because at ANZ, you’ll have the resources and community you need to take the next big step in your career, towards even bigger things in the future.
We offer a range of benefits tailored to the countries in which we operate including Health and Wellbeing programs and flexible working arrangements.
Job Posting End Date
29/03/2024, 11.59pm, (Melbourne Australia)
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