Rectification Analyst

Description:

Mercer is seeking candidates for the following position based in the Sydney, Melbourne or Wollongong office:

Rectification Analyst

What can you expect?

What we offer is a chance to join a company that is not only winning, but transforming in the most exciting way possible. Our CEO, David Bryant, is dedicated to Mercer Australia being a “people first” culture. We pride ourselves on providing outstanding career development, learning opportunities, rewards and benefits, and we are committed to making your journey with us FUN.

What is in it for you?

At Mercer, we recognise that our most important asset is our people. We offer benefits and programs that assist career development such as professional development support, exam and study assistance and global rotation opportunities which will support you to reach your full potential. We also recognise the value of healthy, happy colleagues and promote a culture of inclusion, care and wellbeing, offering benefits such as flexible working and much more

Leading learning and development programs

Professional environment where your career path really matters and is supported in our global organisation

Great team environment with energetic and supportive colleagues

Genuine work life balance

We will count on you to:

The purpose of the Rectification Analyst is to complete remediation of incidents and errors on multiple administration platforms. As well as, explore root causes of incidents and systemic errors and implementing process or system updates or controls to ensure few overall incidents and eradication of repeated errors.

Rectification Analysts work with closely with Incident Managers to ensure incidents are remediated within agreed timeframes to meet client expectations.

Key Responsibilities:

Remediate errors based on a standard methodology and consistent with Mercer’s core values.

Perform analysis to identify the impact of errors and increase the scope of investigations and remediation where required.

Support Incident Rectification Leader and Incident Managers with client conversations on an ad-hoc basis as required where explanation of complex remediation or calculations is required.

Identifying key learning and development outcomes to reduce the number of incidents in the wider Mercer business.

Develop proactive strategies with the Incident Manager to reduce incidents business wide.

Assist in the remediation of the root causes of assigned incidents.

Mitigation of risks of repeat occurrences by recommending changes to standard processes to create best practice outcomes across the business and align with transformation and continuous Improvement initiatives.

Work with Operations teams, including GSD, to ensure that staff are training to prevent repeated incidents or errors.

What you need to have:

VCE/HSC or equivalent.

Relevant Tertiary Qualifications highly regarded.

RG preferred.

Minimum 5 years superannuation administration or project experience.

Extensive operational knowledge and experience within superannuation administration.

Previous experience on business wide projects.

In-depth knowledge of superannuation administration processes.

Knowledge of the Superannuation environment, including knowledge of Defined Benefit arrangements.

Show initiative and enjoy working in a team environment.

Excellent verbal and written communication, presentation, and facilitation skills.

Strong analytical and problem-solving skills.

SQL and moderate to advanced Excel skills.

Ability to influence outcomes to ensure efficient processes are maintained.