Academic Support Officer

2 months ago

Parramatta, Australia Institute of Science Management & Technology Full time

Institute of Science Management & Technology is a CRICOS registered provider and is seeking an experiencedAcademic Support Officer who will be responsible from student commencement through to completion. This is a continuing full time (Monday to Friday) role.

As the Academic Support Officer, you’re will be to deliver proficient and operative academic services in the College. You will operate within a team framework and provide high level client-focused academic support to the College’s training programs. The role has a strong customer service orientation and you will work closely with other academic and professional staff.

**Your Responsibilities**
- Liaise with Students and Trainers, Industry support to process academic records and administer the processes associated with the entire student lifecycle
- Monitor attendance and capture student’s activities accurately throughout the course; all communications, assessments results are recorded according to established processes.
- Conduct Intervention Meetings & create/monitor intervention plans
- Maintain Student Management System (aXcelerate) (a must)
- AVETMISS reporting and other reporting requirements (desirable)
- Arrange and conduct student intervention meetings
- Conduct study file audits, perform the exit and archiving procedures
- Provide advice and assistance to students and staff in relation to academic and student administration policies
- Maintain effective working relationships with all relevant stakeholders; use effective and appropriate communication in dealing with internal and external contacts
- Provide management reports
- General administration support, e.g. filing, copying, collating, binding etc.

**About You**

You must have:

- At least minimum 2 years’ experience in the RTO industry with CRICOS programs (a must)
- Strong knowledge of aXcelerate or other Student Management Systems (a must)
- Strong knowledge of PRISMS
- Good knowledge of AVETMISS reporting & other regulatory reporting requirements (desirable)
- Strong attention to details and ability to provide accurate data (a must)
- Strong MS Office skills (Excel and Word)
- Demonstrated experience in the provision of quality academic administrative services
- Proven ability to work cooperatively within a team setting
- Be able to self-manage workload with independence and mínimal instruction
- Be able to work to deadlines where appropriate
- Passionate about mindfulness and mediation
- Excellent organisational and time management skills, with proven ability to organise and prioritise work
- Strong skills in communication, problem solving, analytical, literacy, numeracy and written communication
- High level interpersonal skills, strong work ethic and have a positive attitude
- Ability to multi-task, be hands-on to achieve outcomes.
- Outstanding verbal and written communication skills
- Maturity to handle a range of situations.
- Ability to work under pressure to tight deadline

**Salary**: $60,000.00 - $70,000.00 per year

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Parramatta, NSW: Reliably commute or planning to relocate before starting work (required)

Work Authorisation:

- Australia (preferred)

Work Location: In person

Expected Start Date: 17/07/2023

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