Customer Success Officer

7 days ago

Sydney, Australia Hatch Full time

** This role is at Boral (not for Hatch)**

Hatch is supporting Boral to find a great Customer Success Officer to join their Sales and Customer Success team. Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like Boral.

**About the role at Boral**

You will be responsible for providing outstanding service and solutions to new and existing customers, with a strong focus on adding value and maintaining customer satisfaction. As the first point of contact for our customers, you will provide hands on support in relation to order statuses, payment processes and app queries. Managing reasonable levels of inbound and outbound calls, you will liaise with both B to B and B to C customers and provide them with a quality service.

**Seniority**

**Junior** - A role for someone with some basic skills, good motivation and ability to learn. Typically 1-2 years of experience is required.

**Responsibilities**
- Adoption and Success Management - Support customers gain value from the product / service. Including check-ins, training, addressing blockers to adoption, and providing best practice advice
- Customer Advocacy and Feedback - Advocate for customers by providing feedback to internal teams on how to better meet customer needs
- Account Retention and Expansion - Proactively identify opportunities for expansion and limit risk of churn by collaborating with clients to deliver on actions

**Strengths**
- Service orientation - Actively seeks and develops strategies to help key stakeholders
- Problem solving - Identifies problems and develops logical solutions that address the problems
- Collaboration - Works with others by being open, clear in communication and listening to achieve goals

Hatch exists to level the playing field for people as they discover a career that's right for them. We model this in our hiring process for our partners like Boral.

We do not discriminate on the basis of gender identity, sexual orientation, cultural identity, disability, age, or any other non-merit factors. To put it simply, Hatch is for everyone.

**Salary**: $60,000.00 - $85,000.00 per year

  • Customer Success

    2 weeks ago

    Sydney, Australia Matific Full time

    **THE COMPANY** Matific is a rapidly expanding SaaS business, offering world-leading maths software for primary school-age students. Headquartered in Australia, we are rapidly expanding and have customers in 120+ countries globally. We’re the fastest-growing and best-funded ed tech business in Australia, and scaling our team to bring the benefits of...

  • Customer Resolution Officer

    4 weeks ago

    Sydney, Australia NSW Department of Customer Service Full time

    **Customer Resolution Officer** - ** $98,941 - $116,651 plus super**: - ** Ongoing role**: - ** Location - Role can be based in McKell, Paramatta or Gosford. Hybrid and flexible working conditions available**: - ** SNSW Grade 7/8** **About us** The Customer Resolutions Team is a newly created function within Service NSW, bringing together complaints and...

  • Manager, Customer Success

    4 weeks ago

    Sydney, Australia SafetyCulture Full time

    **Manager, Customer Success**: - Sydney- Sales & Success - Leadership & Support /- Full-time Permanent- / Hybrid- SafetyCulture is a customer and product-led SAAS company, our mission is to help working teams get better every day, our technology platform and products give front line workers a voice and leaders the visibility to make smart decisions when...

  • Customer Success Specialist

    3 weeks ago

    Sydney, Australia Give A Grad A Go Full time

    Salary between $60k - $70k + super (depending on experience) - Lots of social events plus an annual offsite. - $5,000 in additional tax benefits with salary packaging **Company Profile - Not for profit** This not-for-profit organisation are pioneers in the ticketing industry. With offices in Sydney, NZ, and the USA they are looking to grow their teams...

  • Customer Success Specialist

    3 weeks ago

    Sydney, Australia Give A Grad A Go Full time

    Salary between $60k - $70k + super (depending on experience) - Lots of social events plus an annual offsite. - $5,000 in additional tax benefits with salary packaging **Company Profile - Not for profit** This not-for-profit organisation are pioneers in the ticketing industry. With offices in Sydney, NZ, and the USA they are looking to grow their teams...

  • Customer Success

    2 weeks ago

    Sydney, New South Wales, Australia Matific Full time

    THE COMPANYMatific is a rapidly expanding SaaS business, offering world-leading maths software for primary school-age students. Headquartered in Australia, we are rapidly expanding and have customers in 120+ countries globally. We're the fastest-growing and best-funded ed tech business in Australia, and scaling our team to bring the benefits of Matific to...

  • Customer Success Specialist

    3 weeks ago

    Sydney, Australia CircuIT Recruitment Group Full time

    Leaders in tech-charity - Top tier office space - Clear career progression path My client is a not-for-profit ticketing platform that is dedicated to supporting impact projects. Since it launched in 2016, they have transformed over $2.5 million of booking fees into donations for various social impact projects. The platform works with a variety of events...

  • Customer Success Manager

    4 weeks ago

    Sydney, Australia Matrix Education Full time

    Matrix Education is now hiring a Customer Success Manager to join us at our Sydney CBD head office.Matrix Education is Australia’s fastest growing educator. We have a new opportunity for a Customer Success Manager to join our expanding Growth Team.Reporting to the Head of Growth and working closely with the Marketing and Service teams, you will play a...

  • Customer Success Specialist

    2 weeks ago

    Sydney, New South Wales, Australia CircuIT Recruitment Group Full time

    Leaders in tech-charity Top tier office space Clear career progression pathMy client is a not-for-profit ticketing platform that is dedicated to supporting impact projects. Since it launched in 2016, they have transformed over $2.5 million of booking fees into donations for various social impact projects. The platform works with a variety of events such as...

  • Customer Success Manager

    7 days ago

    Sydney, Australia SafetyCulture Full time

    **Customer Success Manager**: - Sydney- Sales & Success - Customer Success /- Full-time Permanent /- Hybrid- SafetyCulture is a customer and product-led SAAS company, our mission is to help working teams get better every day, our technology platform and products give front line workers a voice and leaders the visibility to make smart decisions when driving...

  • Manager, Customer Success

    2 weeks ago

    Sydney, New South Wales, Australia SafetyCulture Full time

    Manager, Customer Success: Sydney Sales & Success Leadership & Support / Fulltime Permanent / Hybrid SafetyCulture is a customer and productled SAAS company, our mission is to help working teams get better every day, our technology platform and products give front line workers a voice and leaders the visibility to make smart decisions when driving safety,...

  • Customer Success Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Give A Grad A Go Full time

    Salary between $60k - $70k + super (depending on experience) Lots of social events plus an annual offsite.- $5,000 in additional tax benefits with salary packagingCompany Profile - Not for profitThis not-for-profit organisation are pioneers in the ticketing industry. With offices in Sydney, NZ, and the USA they are looking to grow their teams globally. Since...

  • Customer Success Engineer

    2 weeks ago

    Sydney, New South Wales, Australia SafetyCulture Full time

    As we continue to scale, an opportunity has arisen for a Customer Success Engineer to join our team. Working directly with the Manager, Customer Success, you will partner with our account executives and customer success team to craft technical solutions for our Enterprise customers.Your collaborative and customer centric approach will help you build strong...

  • Customer Success Engineer

    2 weeks ago

    Sydney, Australia SafetyCulture Full time

    As we continue to scale, an opportunity has arisen for a Customer Success Engineer to join our team. Working directly with the Manager, Customer Success, you will partner with our account executives and customer success team to craft technical solutions for our Enterprise customers.Your collaborative and customer centric approach will help you build strong...

  • Customer Success Representative

    2 months ago

    Sydney, Australia Just Right People Full time

    Interested in how people think? - Full-time, permanent role - Based in Mona Vale on Sydney's Northern Beaches **Your New Company** From their new and vibrant office in Mona Vale, our client offers services to empower individuals and organisations to maximise their potential by understanding and leveraging their thinking preferences. They achieve this using...

  • Customer Success Manager

    1 week ago

    Sydney, Australia Talent International Full time

    australia sydney permanent super + commissions**About The Company**: Our client provides one of the world’s leading artificial intelligence and machine learning based cyber security solutions which is used by over 8000 organisations worldwide. In line with their APAC expansion, this recently listed organisation is continually growing and have an immediate...

  • Customer Success Manager

    3 weeks ago

    Sydney, Australia LMS365 Full time

    **Customer Success Manager - Hybrid or remote work in a global team** **Who are we?** We’re LMS365. As a solution, we are the only learning platform built into Microsoft 365 and Teams. As a company, we are a talented group of individuals with a mission to empower people to learn for life. For us learning is who we are, what we do, and all that we...

  • Customer Success Manager

    3 weeks ago

    Sydney, Australia LMS365 Full time

    **Customer Success Manager - Hybrid or remote work with notable benefits** **Who are we?** We’re LMS365. As a solution, we are the only learning platform built into Microsoft 365 and Teams. As a company, we are a talented group of individuals with a mission to empower people to learn for life. For us learning is who we are, what we do, and all that we...

  • Customer Support Officer

    7 days ago

    Sydney, Australia NSW Government -Department of Customer Service Full time

    **Customer Support Officer, Ongoing & Temporary - Full Time & Part Time opportunities available** DCS is a great place to work, and it’s not just us saying that! Our values of accountability, trust, service, and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and...

  • Director of Customer Success

    4 weeks ago

    Sydney, Australia at Morse Micro Full time

    As the Director of Customer Success, you will be responsible for our customer success strategy. You will work to ensure appropriate process and system changes are adopted to continuously improve the customer experience to ensure high customer adoption & retention. Your role and team will help drive the customer success of Morse Micro’s HaLow technology. As...