Customer Service

5 months ago

Stafford, Australia SuperPharmacyPlus Full time

Are you passionate about providing exceptional customer service and making a positive impact on people's lives? SuperPharmacyPlus is seeking a dedicated Mobility Customer Service Agent to join our dynamic team. As a Mobility Customer Service Agent, you will play a crucial role in delivering outstanding customer experiences and supporting our customers and organizational partners with their mobility needs.Objectives of the Role

As a Mobility Customer Service Agent at SuperPharmacyPlus, your primary objectives include:

- Meeting daily personal/team qualitative and quantitative targets by recommending and explaining the benefits of additional services, and seizing opportunities to provide complete solutions whenever possible
- Maintaining a high-quality presentation of showroom stock, ensuring clear display, ticketing, and stock availability
- Managing the Hire System by generating and returning hire agreements, ensuring customers are fitted for purpose and educated on the use of the item
- Providing feedback to managers on any unsolved problems or areas of improvement

**Daily and Weekly Responsibilities**
- Building expert and dynamic knowledge of company products and services
- Building rapport with customers by engaging with them in an inviting, friendly, and professional manner, to deliver exceptional experiences and nurture lasting relationships
- Responding quickly, professionally, and accurately to all customer inquiries regarding quotes, orders, status requests, complaints, product returns, and warranties
- Meeting daily personal/team qualitative and quantitative targets by recommending and explaining the benefits of additional services, and seizing opportunities to provide a complete solution whenever possible
- Maintaining a high-quality presentation of showroom stock including clear display, ticketing, and stock availability
- Maintaining the Hire System by generating and returning hire agreements, ensuring customers are fitted for purpose, and educated on the use of the item
- Providing feedback to managers on any unsolved problems or areas of improvement

**Skills and Qualifications**Whilst there are no formal qualifications necessary, we do appreciate applicants who have worked in health-related or retail environments in the past. **Key capabilities / Areas of Competence**
- Customer-Centric Attitude: A hospitable, patient/customer service oriented mindset, ensuring that every customer leaves with a positive experience.
- Outstanding Communication: The ability to communicate effectively and listen attentively to supervisors, employees, and customers.
- Empathy and Quick Thinking: Being able to resolve issues and complaints from clients by providing appropriate information and offering assurance to resolve issues.
- Flexibility and Adaptability: Willingness to work flexible hours and being able to handle various tasks such as handling payments, answering complex questions, and building equipment for customers.
- Problem-Solving Skills: Ability to defuse customer escalations and follow proper escalation procedures when necessary.
- Positive Attitude and Professionalism: Maintaining a positive, empathetic, and professional attitude towards customers at all times.

Benefits of Working at SuperPharmacyPlusBy joining SuperPharmacyPlus as a Mobility Customer Service Agent, you can expect the following benefits:

- A purpose-driven work environment within a dynamic team
- Opportunities for career growth and advancement
- Flexibility and generous part-time offers to promote a better work/life balance
- A culture that promotes and cultivates innovation, diversity, equality, and inclusion
- Comprehensive training to enhance your skills and provide best-in-class service to customers
- The opportunity to make a positive impact on people's lives through exceptional customer service

**If you are passionate about delivering exceptional customer experiences and are committed to making a difference in people's lives, SuperPharmacyPlus is the ideal place for you to thrive in your career within the Mobility and pharmacy industry.**

**Additional Information**
- Shift Availability: Saturday / Sunday DAY SHIFTS plus a weekday shift
- Team: Mobility Team
- Award: Health Professionals and Support Services Award (Level according to role / experience)

If you are a quick learner who can think on your feet, possess excellent communication and interpersonal skills, and are committed to delivering exceptional customer service, then we want to hear from you
- To apply, please send your resume and cover letter us via Indeed
- What do you believe is the most important part of customer service
- An example of how you seek to make a positive impact in your daily role.
- Join SuperPharmacyPlus and be part of a team dedicated to providing outstanding service and making a difference in people's lives.

**Job Types**: Part-time, Permanent

**Salary**: $22.14 - $29.00 per hour

Expected hours: 6 - 24 per week

Schedule:

- Aftern

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