Customer Program Manager

1 month ago


Rhodes, Australia Hewlett Packard Full time

**HP** is the world’s leading personal systems and printing company, we create technology that makes life better for everyone, everywhere. Our innovation springs from a team of individuals, each collaborating and contributing their own perspectives, knowledge, and experience to advance the way the world works and lives.

**We are looking for visionaries, like you, who are ready to make a purposeful impact on the way the world works.**

**At HP, the future is yours to create**

**_ Responsibilities_**
- Manages customer project delivery.
- Revenue as detailed in Impact section.
- Very large/ complex/ multiple regions or global.
- High/very high complexity legal and commercial issues.
- Manages project financials including P&L.
- Meets or exceeds SOAR approved budgets.
- Provides reliable financial forecasts to HPS management.
- Manages business development Identifies and develops new opportunities with client Supports early qualification and opportunity assessment for large and complex opportunities Acts as opportunity manager for high risk deals.
- Manages client relationships.
- Manages complex multi-function and/ or global delivery relationships with senior and executive (“C” level) client management.
- Communicates the direct value our capabilities will provide to our business partners and customers.
- Manages project team.
- Manages internal as well as external resources with a team size greater than 40 people.
- Mentors and encourages skill development of project team members through others.
- Provides detail performance review input and development recommendations for key contributors.
- Mentors others, providing a role model and support for individual development.

**_ Education and Experience Required_**
- First level university degree.
- Advanced degree preferred.
- 10 years experience in project management or in like roles/businesses.

**_ Knowledge and Skills_**
- Demonstrates an in-depth knowledge of key HP Services’ operational policies, processes and methodologies applicable to project management.
- Has an extensive understanding of critical project management techniques.
- Recognized as a leader in the HP S PM Professions community.
- PMP Certified.

**_ Impact/Scope_**
- Delivery or opportunity management with major impact on HP Services revenue approximately.
- $8M-30M or transition/transformation for a $100M-500M (Platinum level).
- Impact is evidenced by multiple contributions over time and performance demonstrates sustained level of contribution.

**_ Complexity_**
- Works on complex projects where analysis of situations or data require and in-depth evaluation of multiple, complex factors, and significant use of judgment.
- Delivers projects affecting multiple client divisions or the enterprise.
- Manages a portfolio of projects or a program and supervises other project managers on very large multi-function, multi
- vendor projects.
- Project may be global Manages projects requiring advanced scheduling and coordination techniques to meet client deadlines.
- Need authorization to work in Australia

**Why HP Australia?**
- Australian Market Leader across PC & Print
- A wide and varied product portfolio to market
- Recognised globally as an Employer of Choice and certified as a Great Place to Work 2023
- Cultivates and encourages a diverse and inclusive culture with multiple Business Impact Groups
- Gold Level, Skilled Workplace Accreditation from Mental Health First Aid Australia
- Market Leading Mentoring Program
- Recognised and one of the world’s most sustainable companies
- Wellness Programs
- Flexible work environment
- Supportive team culture
- Also encourage Aboriginal and Torres Strait Islander people looking to start or continue their career in HP.

LI-POST



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