Customer Supply Chain Supervisor

2 months ago

Rhodes, Australia Nestle Full time

The team at Rhodes are looking for a Customer Supply Chain Supervisor to join the team. You will effectively lead a team to drive smooth customer journeys in the E2E Order and Invoice touchpoints and provides operational excellence and improved customer experience. Drive continuous improvement along the entire business process, resolve issues, and manage team performance to become a trusted customer partner.

**Responsibilities**
- Manage team performance and ensure quality delivery of activities t o drive exceptional customer experience in a competitive marketplace
- Align with customer and internal teams on changes that can be applied to avoid re-occurrence of issues across Order, Delivery, Returns and Claims management
- Propose mitigation options for refusals to minimize cost impact to Nestle without disregarding customer interest
- Professionally attend to customer queries and feedbacks to promote customer satisfaction
- Drive continuous improvement initiatives to improve KPI's like On-Time Delivery, Customer Order Fulfilment and S ervice L evel A greement
- Drive lean process mindset with the team s to minimize waste and complexities in Order to Cash end to end process, through collaboration with Transportation, Warehousing, Sales and Finance

**What experiences are key to success in this job?**
- Demonstrated experience and proven leadership skills 5 years
- Hands on SAP order management experience for minimum 3 years
- Expert competency in Customer Supply Chain and Demand & Supply Planning
- Project management experience to implementation of major project(s) or change program(s)
- University degree required
- Supply Chain E nd to End Processes, Customer Service Best Practices and S olutions knowledge
- Hands on SAP order management experience for minimum 3 years

**Benefits**:
You will have the chance to work with an outstanding and highly engaged team, build and grow your career with an inclusive, global FMCG leader.

In addition, we offer:

- Varied career experiences and personalised development support
- Wellbeing benefits including vaccinations and health insurance discounts
- Diversity and Inclusion initiatives and program
- Paid parental and partner leave
- Purchase Leave Scheme
- Volunteering leave, Sports leave, Emergency Services leave
- Discounted Nestlé products

**Applicants must have full Australian working rights

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