Medical Receptionist

4 months ago

Chester Hill, Australia Doctors&Co. Full time

We have an opportunity for a **Medical Receptionist** to join our team at **Aya Family Healthcare After Hours.**

We require an individual who is **highly motivated**, **enthusiastic** with a **"can do"** attitude towards all tasks, ability to work autonomously at a fast pace as well as in a team. This is a busy practice so a bubbly personality is a must as well as is the ability to think on your feet

**Required Qualities**
- Demonstrated patient-focused approach in service provision with genuine empathy and interest in their needs.
- Excellent interpersonal and communication skills, both written and verbal.
- Always be well-presented, friendly, courteous, and obliging.
- Always represent the practice in a confident and positive manner.
- Undertake all duties in a diligent manner, with honesty and integrity,
- Maintain absolute confidentiality regarding patient and practice information.
- Have a vigilant attitude to accuracy, being prepared to double check as necessary.
- Ability to work cooperatively and independently.
- Ability to prioritise and organise
- Knowledge of occupational health and safety principles including infection control.
- _Teamwork:_ willingness to assist and support others as required and get on with team members
- _Time management/organisation_: accomplish objectives effectively within time frame given and carry out administrative duties within portfolio in an efficient and timely manner

Your responsibilities will include:
**Operations**
- Coordinate daily operations with staff, nurses, doctors
- Day to day liaison with doctors to ensure appropriate delivery of services, with an emphasis on doctor operating hours, planned leave and facilitating a group practice environment.
- Timely reporting of property maintenance, leasing and subtenant issues with management
- Updating health engine and online booking page
- Reduced number of patient and Doctor complaints
- Increased number of patient and Doctor compliments

**Education, Qualification, and Experiences**
- Basic knowledge of MS Word and Excel.
- Knowledge in the use of relevant software Pracsoft, Medical Director and Best Practice desired but not required.
- Experience with specific social groups serviced by practice, such as adolescents, aged care, migrant or refuge groups, Aboriginals, and Torres Straight islanders, etc.
- CPR/Triage training and/or experience.
- Customer service experience, committed to providing exceptional customer service across all channels written, phone and face to face.

**Accounts and finances**
- Accounts follow up with outstanding amount
- Coordinate monthly purchase orders with management
- Maintain daily, Medicare batching, exceptions, and rejections
- Reconcile work cover and private billings on a weekly basis
- Current Police Check
- Current Working with Children clearance
- Current First Aid/CPR certificate
- Immunisation Record
- Driving Licence/ Photo ID
- Selection Criteria:_
- Demonstrated ability to work in a team
- Experience with Medical software (BEST PRACTICE/MEDICAL DIRECTOR)
- Demonstrated strong organisational and problem-solving skills
- Demonstrated ability to work in a fast-paced environment, including multitasking
- Demonstrated ability to communicate with internal and external stakeholders both verbally and in writing
- Demonstrated commitment to quality patient service

**If you would like to become part of a team that cares for every individual staff member and their self-development and meet the requirements and criteria above, please forward your resume, along with a cover letter addressing the selection criteria.**

**Job Type**: Casual

**Salary**: $25.00 - $29.00 per hour

Expected hours: 15 - 30 per week

Schedule:

- 8 hour shift
- Evening shift
- Weekend availability

Application Question(s):

- Will you be available to work till 12am?

**Experience**:

- Customer service: 1 year (preferred)
- Medical receptionist: 1 year (preferred)

Ability to Commute:

- CHESTER HILL, NSW 2162 (preferred)

Work Location: In person

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