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Office Manager

1 month ago

Braeside, Australia Maytronics Full time

**Office Manager VIC July 2023**

The Office Manager is responsible for ensuring our customers receive an exceptional pool experience and maintains high levels of efficiency in the Branch. Reporting to the Victorian State Manager, the Office Manager leads the Warehouse and Customer Service functions of the Maytronics Victoria Branch and answers calls and enquiries from Customers, together with their customer service team.

In this key Branch role, your priority is customer satisfaction, and you thrive in a role where each day is different from the day before.

Leadership of teams is something that you are passionate about, and you bring relevant experience working with and motivating warehouse and customer service teams, whilst role modelling organizational values.

With your positive attitude, you excel in a dynamic environment, role modelling for your team with enthusiasm and energy. You enjoy working as part of a larger team, initiating improvements, and seeing them through and you don’t shy away from jumping in to help your team during busy periods and being hands on to get things done.

You come from a background where safety is the highest priority and it shows through your previous achievements.

You have experience using CRMs e.g. Salesforce and Customer Engagement Platforms e.g. Twillio along with proficiency in Microsoft Office.

If this sounds like you and you want to be part of something exceptional, we would love to hear from you

**About the Company**

For more than 30 years, Maytronics has been a global leader in the manufacture and distribution of pool cleaning technology, developing the world-renowned robotic pool cleaners. We strive to grant our customers an Exceptional Experience of a pure, clean, safe and relaxing pool. At Maytronics Australia, our mission is to provide the Australian, New Zealand, South East Asia and Pacific Islands with Exceptional Pool Experiences. We achieve this by providing unparalleled service, support and training.

**Requirements**:
**About the Role**

The Office Manager has
- Proven team leader experience in a warehouse/customer facing role
- Proven customer support experience
- Experience in a picking/packing warehouse
- Practical knowledge and experience of stock control
- Experience with WH&S in a Warehouse environment
- Effective phone contact handling skills and active listening
- Competency using CRM systems and practices
- Flexibility with customer interactions and ability to adapt/respond to various personalities
- Excellent written and verbal communication and presentation skills
- Ability to multi-task, prioritize and manage time effectively
- Proficiency in Microsoft Office suite including Word, Excel, PowerPoint and Outlook

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