Collections Officer

3 weeks ago

Brisbane, Australia Trace Personnel Full time

Brisbane CBD location
- Competitive Remuneration
- Fun and collaborative working environement

**The Role**:
The main purpose of this role will be to provide efficient, responsive and professional service across a range of collection functions ensuring a positive outcome for the company and customers.

You’ll be responsible for timely and effective resolution of delinquent customer accounts, ensuring correct procedures are followed and enforcement action is timely and compliant.

**Some Key Responsibilities of this role**:
**Collections**:

- Evaluate options and resolve customer payment issues.
- Recommend the preferred course of actioning to resolve arrears issue.
- Maintain accurate and up-to-date records of all account actioning.
- Determine the customer’s ability to rectify the problem.
- Negotiate a timely and effective outcome.
- Recommend loss write-off action.
- Compile month end reports of ‘owned accounts’.

**Customer Service / Quality**:

- Respond promptly to customer enquiries.
- Proactively deal directly with customers either by telephone or electronically.
- Ensure a high level of verbal and written communication.
- Consistently demonstrate respect, responsiveness and professionalism when interacting with customers.

**Record Keeping**:

- Keep records of customer interactions and transactions.
- Record details of enquiries, comments and complaints and actions taken.

**To be considered for this role you’ll have**:

- Experience working in an office environment.
- Prior debt collection experience desirable.
- Demonstrated customer focus.
- High level of attention to detail.
- Negotiation and conflict resolution skills.
- Good time management skills.
- Strong oral and written communication skills.

**What’s in it for you?**
- Join a collaborative and fun team who enjoy working together.
- Competitive remuneration.
- Well-established company that’s been around for 30 years.
- Hybrid opportunity after 6 months.

If you think you'd be an asset to this role and want to know more then APPLY NOW or contact Miriam on 0450 800 187 for a confidential discussion.

  • Collections Officer

    2 months ago

    Brisbane, Australia HOBAN Recruitment Full time

    HOBAN Recruitment are currently sourcing an experienced Collections Officer to join on of our clients, who is Government Agency. The Collections Officer is part of the Accounts Receivable Support Centre. Collectively, we are responsible for raising all Agency's invoices, collection of revenue and reconciling the bank statement. - Located in Pullenvale,...

  • Collections Officer

    6 days ago

    Brisbane, Queensland, Australia HOBAN Recruitment Full time

    HOBAN Recruitment are currently sourcing an experienced Collections Officer to join on of our clients, who is Government Agency.The Collections Officer is part of the Accounts Receivable Support Centre. Collectively, we are responsible for raising all Agency's invoices, collection of revenue and reconciling the bank statement. Located in Pullenvale, QLD...

  • Collections Officer

    3 weeks ago

    Brisbane, Australia KBH Solutions Full time

    salary on offer of $34 per hour plus Super - ASAP Start -Contract position with potential permanent placement - West End - Parking Leading national company are seeking Collections/Customer Service officers to manage collections for their business clients. The role is based in the office in West End working with a great team. The roster available is 7am to...

  • Collections Officer

    2 months ago

    Brisbane, Australia KBH Solutions Full time

    salary on offer of $34 per hour plus Super - ASAP Start -Contract position with potential permanent placement - West End - Parking Leading national company are seeking Collections/Customer Service officers to manage collections for their business clients. The role is based in the office in West End working with a great team. The roster available is 7am to...

  • Collections Officer

    2 months ago

    South Brisbane, Australia Hudson Australia Full time

    We are seeking a diligent and proactive Collections Officer to join our client's team. The Collections Officer will be responsible for managing overdue accounts and ensuring timely payment from customers while maintaining positive relationships. **Key Responsibilities**: - Investigating and resolving any discrepancies or disputes related to billing and...

  • Collections Officer

    1 week ago

    Brisbane, Australia Empire Careers Full time

    Contact Name : Amie Luong Contact Phone : 07 3231 1211 Location : Brisbane Job Type : Fixed Term/ Temp Job Salary : $35 per hour **Collections Officer** 3 months Temp with a possibility of becoming permanent| Full-time | Start ASAP | Brisbane CBD | - Are you an experienced _ **_Collections Officer_**: - with _ **_exceptional customer service_**: -...

  • Collections Officer

    5 days ago

    South Brisbane, Australia Hudson Australia Full time

    We are seeking a diligent and proactive Collections Officer to join our client's team. The Collections Officer will be responsible for managing overdue accounts and ensuring timely payment from customers while maintaining positive relationships.Key Responsibilities: Investigating and resolving any discrepancies or disputes related to billing and payments....

  • Collections Officer

    2 months ago

    Brisbane, Australia Finance One Full time

    **We should start off by introducing ourselves**: Finance One is a non-bank lender whose primary focus is to provide more Australians with the opportunity to obtain credit and ultimately enjoy an improved lifestyle. Our team of invested Collection Officers actively engage with clients to connect and build relationships. We are motivated in assisting our...

  • Collections Officer

    3 weeks ago

    Brisbane, Australia SB Recruitment Full time

    **Salary**: **Contract Type**: - Full Time - **Location**: - Brisbane - QLD - **Industry**: - Banking & Finance - **Contact Name**: - Sarah Bolster - **Contact Phone**: - 0452 618 025 - **Date Published**: - 15-Nov-2023 - **The Company..** Operating in Queensland for nearly 15 years, this finance institution has been dedicated to improving the welfare...

  • Collections Officer

    5 days ago

    Brisbane, Queensland, Australia MAAS Group Full time

    Maas Group are seeking a full-time Collections Officer to join our Shared Services team. The Collections Officer will be primarily responsible for processing customers refunds, reviewing account alterations, resolving client inconsistences and collecting overdue payments. The role requires someone with the ability to balance between maintaining trustful...

  • Collections Officer

    6 days ago

    Brisbane, Queensland, Australia KBH Solutions Full time

    salary on offer of $34 per hour plus Super ASAP Start Contract position with potential permanent placement West End ParkingLeading national company are seeking Collections/Customer Service officers to manage collections for their business clients. The role is based in the office in West End working with a great team.The roster available is 7am to 3pm, 8am to...

  • Collections Officer

    3 weeks ago

    Brisbane, Australia Perigon Group Full time

    Initial 3-month contract; potential for permanency - Excellent Work From Home Flexibility - Based Brisbane CBD **The Company** This is a great stepping-stone opportunity for an experienced but ambitious Collections & Trust Officer, to join a large, growing and reputable professional services firm. This will initially be a temporary 3-month contract that...

  • Collections Officer

    3 weeks ago

    Brisbane, Australia KBH Solutions Full time

    Salary $60K plus super plus monthly commissions - Onsite Parking based in Southport - Flexible Working arrangements Our client is seeking a Collections Officer to join their fast-paced environment, good base salary plus monthly commissions. This is a busy collections role that requires a proactive positive attitude and a strong work ethic with an...

  • Collections Officer

    4 weeks ago

    Brisbane, Australia KBH Solutions Full time

    Salary $60K plus super plus good monthly commissions - Young dynamic company and team culture - Flexible work arrangements including a 9-day fn and early Fri finish available Are you ready to take your collections career to the next level, our client is seeking a Legal Recoveries / Collections Officer to join their fast-paced finance environment. This is a...

  • Collections Officer

    2 weeks ago

    Brisbane, Australia KBH Solutions Full time

    Salary $60K plus super plus good monthly commissions - Young dynamic company and team culture - Flexible work arrangements including a 9-day fn and early Fri finish available Are you ready to take your collections career to the next level, our client is seeking a Legal Recoveries / Collections Officer to join their fast-paced finance environment. This is a...

  • Collections Officer

    7 days ago

    Brisbane, Australia SB Recruitment Full time

    **Salary**: **Contract Type**: - Full Time - **Location**: - Brisbane - QLD - **Industry**: - Banking & Finance - **Contact Name**: - Lucy Miller - **Contact Phone**: **Date Published**: - 27-Feb-2024 - **Company Profile**: Are you passionate about making a difference in people's financial lives? This Queensland-based financial institution has been...

  • Collections Officer

    2 months ago

    Brisbane, Australia KBH Solutions Full time

    Leading Organisation - Career Opportunities - CBD Location Leading Finance organisation seeks an experienced Collections officer to work in a friendly team environment. You will be handling collection of Mortgage/Car finance accounts. The Role: - Responding to inbound and making outbound calls - Proactively make debt recovery calls - Negotiating payments...

  • Collections Officer

    2 months ago

    Brisbane, Australia KBH Solutions Full time

    Good base salary - Career and Development Opportunities - CBD Location Leading Finance organisation seeks an experienced Collections officer to work in a friendly team environment. You will be handling collection of Mortgage/Car finance accounts. The Role: - Responding to inbound and making outbound calls - Proactively make debt recovery calls -...

  • Collections Officer

    6 days ago

    Brisbane, Queensland, Australia Finance One Full time

    We should start off by introducing ourselves:Finance One is a non-bank lender whose primary focus is to provide more Australians with the opportunity to obtain credit and ultimately enjoy an improved lifestyle.Our team of invested Collection Officers actively engage with clients to connect and build relationships.We are motivated in assisting our clients to...

  • Collections Officer

    2 months ago

    Brisbane, Australia ScotPac Full time

    Banking & Finance Credit & Collections We're on the look out for a Collections Officer to join our Brisbane team and help give our clients every chance of success. This would be the ideal role for someone who has extensive experience in Debt Recovery and Collections calls, is customer service orientated and is looking for a change. Our Purpose We are on...