Collections Officer
1 week ago
**Salary**:
**Contract Type**:
- Full Time
- **Location**:
- Brisbane - QLD
- **Industry**:
- Banking & Finance
- **Contact Name**:
- Lucy Miller
- **Contact Phone**:
**Date Published**:
- 27-Feb-2024
- **Company Profile**:
Are you passionate about making a difference in people's financial lives? This Queensland-based financial institution has been dedicated to enhancing the well-being of Australians for nearly 15 years. Specializing in offering diverse loan options for individuals and businesses, they focus on providing financing solutions nationwide. Currently, they’re seeking experienced Collections Officers to assist clients in settling overdue balances. Their company culture is built on accountability, teamwork, and maintaining the highest professional standards. With a commitment to staff development and career growth, our supportive senior management ensures you'll thrive in your role.
**Employee Benefits**:
- Collaborative and supportive work environment.
- Opportunities for career progression within a rapidly growing organization.
- Attractive bonus structure with achievable targets.
**The Role**:
As a Collections Officer reporting to the Team Leader, your duties will include:
- Recovering overdue consumer and commercial accounts, particularly those over 60 days in arrears.
- Negotiating and monitoring payment plans.
- Conducting skip tracing activities when necessary.
- Collaborating with various stakeholders to address client concerns.
Note: Working hours are Monday to Friday, 7:30 am - 6 pm, on a rotating four-week roster.
**You**:
To excel in this role, you should have:
- Minimum one year of experience in collections within the financial services sector.
- Excellent written and verbal communication skills, with a talent for building rapport.
- Strong negotiation skills and a collaborative approach to achieving positive outcomes.
**Application Process**:
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