Room Service Support Officer

6 months ago


Perth, Australia St John of God Health Care Full time

Your role at St John of God Health Care

This role is responsible for high quality customer service and support for the delivery of Room Service to patients to ensure patient satisfaction.

The position is located in the Room Service Support Centre and receives incoming calls from patients across multiple SJGHC Hospitals. The position assists patients with menu inquiries and questions, provides information about their menu choices and enters the meal orders from the room service menu into a meal order database on behalf of the patient.

The Position
- Answer calls from patients and enter meal choices into the Delegate Menu Management system.
- Identify and escalate issues to management as they arise
- Liaise with caregivers across various departments and Hospitals as required.
- Process the call and meal selection efficiently, promptly and accurately.
- Alert special requests/dietary/allergens to appropriate team leader.
- Follow communication “scripts” when processing a patient meal request
- Identify the patient’s needs, clarify information, and provide solutions and/or alternatives.
- Be customer focused and adapt to different personality types of patients
- Have strong verbal communication skills along with the ability to listen to the patient and interpret menu choices

You will have a strong customer service focus, sound understanding of common food allergens and the ability to interpret menus along with the ability to understand the different needs of patients including cultural differences. You will have excellent communication skills including professional phone manner.

It is highly regarded if you have previous experience with therapeutic diets and similar experience in a large hospital setting.

To succeed in this role you will have flexibility to work across all types of shifts including weekends.

We are offering these positions on a casual basis at our Perth CBD office location.

Above all, people will be at the core of everything you do committing to and supporting our Mission and Values.

We can offer you
- Salary $35.10 to $42.18 per hour (including penalties) plus 11% Superannuation
- Based at Perth CBD office with 40% work from home option
- Salary packaging up to $18,550 on a range of benefits such as mortgage, rent, meal entertainment, holiday accommodation or other everyday living expenses as well as options to salary package benefits above the FBT cap on items such as:

- Novated leasing
- work related expenses
- self-education and
- additional superannuation
- A healthy work-life balance through flexible work options, additional purchased leave and well-being programs
- Employee discount on St John of God Hospital & Medical Services and Private Health Insurance
- Employee support through our dedicated free Employee Assistance Program (EAP)
- Access to a range of Lifestyle, Health & Wellbeing rewards and discounts
- End of trip/shower and bike facilities
- Close to public transport

For enquiries contact Lauren Koefoed, Room Service Support Centre Team Leader on 0408 940 173


  • Rooms Controller

    6 months ago


    Perth, Australia Marriott International, Inc Full time

    **Additional Information** Full Time role **Job Number** 24018515 **Job Category** Rooms & Guest Services Operations **Location** The Westin Perth, 480 Hay Street, Perth, Western Australia, Australia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **Rooms Controller** We are looking for a...


  • East Perth, Australia The Perth Mint Full time

    **About Us**: Welcome to The Perth Mint, where golden career opportunities await. The Perth Mint is an iconic Western Australian organisation operating on a truly global scale. Situated in East Perth for 125 years, The Perth Mint is a premier tourist destination, an award-winning exporter, and a key supplier of precious metals to markets throughout the...

  • Rooms Division Manager

    6 months ago


    Perth, Australia Holiday Inn Full time

    Travel is a journey. At Holiday Inn, we help make it a joy. Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying a quick night, or relaxing for the week. We thrive on making our guests stays brighter by helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We...


  • Perth, Australia LUXXE Outsourced Hotel Services Full time

    **Benefit from comprehensive training programs**: - ** Join a company that focusses on a positive, supportive and inclusive work culture**: - ** Be rewarded for your hard work and dedication!** **About Us...** **LUXXE Outsourced Hotel Services** is a home-grown Australian boutique services company operating in Melbourne, Canberra, Sydney, Western Sydney,...

  • Room Attendant

    6 months ago


    Perth, Australia The Adnate Full time

    Inspired by and dedicated to Australian contemporary artists, **Art Series Hotels** offers a hotel experience a little extraordinary. Stretch your imagination at **The Adnate**, a captivating canvas amidst a vibrant scene. Inspired by globally acclaimed Australian street artist, Matt Adnate, the hotel’s west-facing wall features one of the world’s...

  • Room Leader

    6 months ago


    Perth, Australia Nido Early School Full time

    **Ignite your career at Nido Early School Nido Aveley!** Elevate your journey as a Lead Educator, shaping young minds with our Reggio Emilia-inspired approach. Enjoy benefits like flexible schedules, personalized mentoring, and above-award pay. Be a voice for children, a leader among colleagues, and a catalyst for innovation. Join a community dedicated to...

  • Room Leader

    6 months ago


    Perth, Australia Nido Early School Full time

    Nido Early School **Lakelands **is seeking a Room Leader to join our educational community which is full of wonder and innovation. We are passionate about delivering contemporary educational practices for our children, educators, and families. If you are ready to take the next step into a lead role or want to advance your skill set, then this is your...

  • Room Leader

    3 months ago


    Perth, Australia Nido Early School Full time

    Nido Early School **Wembley Downs** is seeking educators who are ready to take the next step in their career to a Lead Educator role. We are inspired by the Reggio Emilia philosophy and are passionate about delivering contemporary educational practices for our children, educators, and families. You will collaboratively lead a small team, delivering...

  • Room Leader

    7 months ago


    Perth, Australia Nido Early School Full time

    Nido is opening a beautiful brand-new Early School service in **Piara Waters** and we are looking for our next Room Leaders who are ready to make Nido their home and thrive in a supportive and collaborative environment. Be ready to create magical moments in our service, with everything you need to deliver inspirational practices and set yourself up for a...

  • Room Attendant

    6 months ago


    Perth, Australia Wonil Hotel Full time

    Located on the banks of the Swan River, **Wonil Hotel **by Handwritten Collection is a new build boutique hotel offering 66 rooms and an 80-seater local wine bar with 100% Western Australian food and wine focus, designed to host unique events, the property offers a terrace that can host up to 100 pax. Do you have a keen eye for detail? Join our dedicated...

  • Room Leader

    3 months ago


    Perth, Australia Nido Early School Full time

    Nido Early School **Aveley** is seeking a Lead Educator to join our educational community which is full of wonder and innovation. We are passionate about delivering contemporary educational practices for our children, educators, and families. If you are ready to take the next step into a lead role or want to advance your skill set, then this is your...

  • Room Leader

    3 months ago


    Perth, Australia Nido Early School Full time

    Nido Early School **Riverton** is seeking a Lead Educator to join our educational community which is full of wonder and innovation. We are passionate about delivering contemporary educational practices for our children, educators, and families. If you are ready to take the next step into a lead role or want to advance your skill set, then this is your...


  • Perth, Western Australia BDO Full time

    About the RoleWe are seeking a skilled and professional Receptionist to join our client services team at BDO WA.This role involves delivering a high level of customer service while working collaboratively with the team to ensure the smooth operation of the office.Key ResponsibilitiesManage and direct all incoming phone callsMeet and greet clientsSupport the...


  • Perth, Australia Hudson Australia Full time

    Great opportunity for 12 months with an immediate start! This job is a fixed term position. Our client is looking for someone with high level office management and executive support skills to assist the Chief Operating Officer. **The Role**: - Opportunity to work as an Office Manager/Personal Assistant- Work with the country's largest retail automotive...


  • Perth, Western Australia Linkforce Full time

    Linkforce is a leading integrated maintenance, engineering and project services delivery business. With over 2,800 personnel nationwide, our extensive fleet of modern vehicles and equipment operate across the country.As we continue to grow, we are seeking an experienced Receptionist to join our Operations team at our new CBD head office. This full-time...

  • Room Leader

    6 months ago


    Perth, Australia Nido Early School Full time

    Nido has recently opened a beautiful brand-new Early School service in **Kingsley** and we are looking for our next Room Leaders who are ready to make Nido their home and thrive in a supportive and collaborative environment. Be ready to create magical moments in our service, with everything you need to deliver inspirational practices and set yourself up for...

  • Room Leader

    6 months ago


    Perth, Australia Nido Early School Full time

    Nido has recently opened a beautiful brand-new Early School service in **Dayton** and we are looking for our next Room Leaders who are ready to make Nido their home and thrive in a supportive and collaborative environment. Be ready to create magical moments in our service, with everything you need to deliver inspirational practices and set yourself up for a...

  • Room Leader

    6 months ago


    Perth, Australia Nido Early School Full time

    Nido has recently opened a beautiful brand-new Early School service in **Dayton** and we are looking for our next Room Leaders who are ready to make Nido their home and thrive in a supportive and collaborative environment. Be ready to create magical moments in our service, with everything you need to deliver inspirational practices and set yourself up for a...


  • Perth, Western Australia Clayton UTZ Full time

    Job OverviewWe are seeking a skilled Professional Office Support Specialist to join our Perth office. As part of our team, you will play a vital role in delivering exceptional client service and support for all Facilities & Office Services requirements.Key Responsibilities:Provide administrative support for office services tasks including photocopying,...


  • Perth, Western Australia Clayton UTZ Full time

    Overview of the RoleWe are seeking a highly skilled and organised Professional Office Services Coordinator to join our vibrant Perth office. This exciting opportunity will enable you to utilise your exceptional client service skills, providing excellence in all Facilities & Office Services requirements and responsibilities.The successful candidate will be...