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Business Performance Manager

4 months ago

Mulgrave, Australia Amplifon Group Full time

We are the global leader in the hearing care retail market, empowering people to rediscover all the emotions of sound. With more than 17,500 people worldwide, we operate through a network of over 9,000 points of sale in 26 countries and 5 continents.
In Australia we serve our customers through over 400 clinics. We offer exclusive, all-around, highly customised hearing care solutions and services, guiding our customers through their journey to rediscover all the emotions of sound.

We attract, develop, and empower the most talented people to **make more possible** and demonstrate our values every day.

**About the Role**

This role is internally known as Sales Performance Manager and it's a key position in our Retail Excellence team.

The Retail Excellence department aims to provide full control of the most relevant business and in store KPIs to drive sales and productivity, hitting company targets and guaranteeing continuous funnel improvement through the best in-store customer experience.

The main responsibility is to lead the Area Managers in all data visualization and BI activities as well as providing detailed analysis of the sales KPIs to for shop performance improvement.

The Sales Performance Manager will be partnering with key stakeholders within the Company, will be part of a dynamic and young team, motivated to do the extra mile every day. He/she will work on both medium
- and long-term projects in addition to contingency activities.

**Key Accountabilities and Responsibilities
- Monitor average length of each funnel segment, setting targets, verifying achievement, and defining action plans if required.
- Work along with IT, Supply Chain, and other company functions to reduce unproductive time, boosting productivity of our retail structure.
- Ensure Operative Protocols and appropriate execution.
- Regularly share KPIs and best practices among Amplifon Countries with a focus of KPIs and routines of our Retail structure.
- Guarantee the best in store customer experience, working alongside the marketing department and acting as the connection point between Marketing and the Field Organization.
- Lead the design, launch and implementation of all projects related to in-store excellence.

**About You**
- Master or bachelor's degree in Economics, Engineering or Statistics
- Expertise in management of complex structures of data analysis, aligning to business impacts.
- Excellent knowledge of Office package, with advanced expertise in Excel (pivot, statistics formulas) and PowerPoint to assemble and present information.
- Knowledge of Power B.I., in addition SQL knowledge will be considered as a plus.
- Experience in industries and Projects where performance maximization is key
- Strong analytical capability
- Results oriented - commitment to targets.
- Presentation skills - ability to translate complex analysis into key simple insights
- Business-oriented strategic vision.
- Stakeholder management (local & global)

**Desired Experience**
- Prior experience working in a global or international organisation.
- Previous experience in Retail is desirable

**What's on Offer**
- Attractive remuneration package
- Amplifon training, career, and learning development opportunities
- A day off to celebrate your Birthday
- Yearly flu vaccinations
- Free access to our Employee Assistance Program
- Free Hearing Aid for you, 50% discount for immediate family members, and 30% for other family members and friends
- Discounted Private Health Insurance and other benefits and products (BMW, Apple, Endota Spa, Australian Unity, Bupa, Medibank, and many more
- Employee referral bonus when you introduce your friends and family to Amplifon
- An opportunity to join a global market leader, and a fun, vibrant, and highly experienced team

As an employer who embraces Equal Opportunity and promotes diversity, we encourage persons of all ages and backgrounds, including Indigenous Australians, to apply