Helpdesk Support Officer

5 months ago

Lidcombe, Australia 'COS Full time

An exciting opportunity exists to join one of Australia’s high growth private businesses. COS is a family owned and run Aussie business made up of a community of like-minded people working towards a common goal. Our purpose is to keep Australian workers healthy, safe and productive. Why? So we can deliver on our pledge to donate one million dollars annually to everyday Australians through the Lyone Foundation.

**More about our benefits**
- Flexible hybrid workplace
- Competitive remuneration with excellent bonus scheme
- Generous Reward and Recognition programs
- Access to ongoing training and career development programs
- Access to free Mental Health programs
- Birthday and Anniversary day off
- Convenient location with onsite parking
- Modern onsite gym
- Employee discounts on full product range
- Opportunity to participate in community welfare and charity initiatives

**More about what you’ll do**

We are currently looking for an energetic Helpdesk Support Officer to join our team. You will become a valuable member of our IT Helpdesk and provide Level 1 technical support working closely with both internal and external stakeholders.

Your core responsibilities include:

- Provide Level 1 technical support for IT systems and ERP modules.
- Supporting onsite and remote Customers through multiple channels.
- Logging, escalation, tracking and timely resolution of issues.
- Installation, configuration and maintenance of hardware and networks
- Provide After-hours support on a rotating roster.

**More about you**

You have strong communication and customer service skills, with an excellent phone manner and high attention to detail. You possess strong troubleshooting skills and the ability to prioritise and manage multiple tasks concurrently. You are a self starter and are keen to continue learning more skills. You will need to have at least 6 months experience in a similar role.

The ideal applicant will also have the following skills and experience:
**Essential Technical Skills**
- Microsoft Windows Server Environment including Azure and Active Directory
- Supporting desktops, laptop, printer and mobile fleet.
- Office 365 Suite and Microsoft Teams
- Experience with LAN, WAN, VPN, Wi-Fi networks and VOIP systems.
- ITIL Foundation

**Non-Essential Technical Skills, but a Plus**:

- Jira ServiceDesk
- Exposure to ERP platforms and SQL Query Experience
- Mobile Device Management

**Education**:

- TAFE diploma or University degree equivalent

**More about COS**

When you join COS you’ll be working for a growing business servicing many of Australia’s most well recognised companies and government agencies. You’ll be part of a socially responsible organisation who provides equal employment opportunities to a talented and diverse team of passionate people.

You will be joining a talented team that live and breathe our 6 core values - Passionate, Results Driven, Innovative, Self Reflective, Family and Service Excellence. At COS, we work together to find smarter ways to deliver on our Company Purpose: Keep Australian Workers Healthy, Safe and Productive. We are passionate about maintaining a business culture that focuses on professionalism with heart.

Through the success of our business COS has been proud to give back over $15 million to community through the Lyone Foundation. Each year through the Lyone Foundation, COS supports Australian charities who are focused on human welfare and are underfunded.

Founded in Australia 45 years ago, today with over 500 employees located across every State of Australia, COS are leaders in our industry, and we’re ready to welcome you onboard

**How to Apply**

**COS can offer you not just a job but a career.**

**If you are interested, we'd love to hear from you

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