Level 2 IT Support Officer

6 days ago

Lidcombe, Australia 'COS Full time

An exciting opportunity exists to join one of Australia’s high growth private businesses. COS is a family owned and run Aussie business made up of a community of like-minded people working towards a common goal. Our purpose is to keep Australian workers, patients and students healthy, safe and productive by providing products. Why? So we can deliver on our pledge to donate 1% of total revenue to everyday Australians through the Lyone Foundation. 

 

More about our benefits

  • Flexible hybrid workplace
  • Competitive remuneration with excellent bonus scheme
  • Generous Reward and Recognition programs
  • Access to ongoing training and career development programs
  • Access to free Mental Health programs
  • Birthday and Anniversary day off
  • Convenient location with onsite parking
  • Modern onsite gym
  • Employee discounts on full product range
  • Opportunity to participate in community welfare and charity initiatives

More about what you’ll do

 

We are currently looking for an energetic IT Support Officer to join our team. The successful candidate will be responsible for providing advanced technical support to end-users, resolving more complex hardware, software, and networking issues that have been escalated from Level 1 support. The role requires a strong understanding of IT systems, troubleshooting techniques, and excellent customer service skills.

 

Key responsibilities include:

  • Provide advanced technical support for a wide range of IT-related issues, including but not limited to:
    • Operating systems (Windows, macOS, Linux)
    • Networking (TCP/IP, VPN, DNS, DHCP)
    • Hardware (laptops, desktops, printers, etc.)
    • Software applications and business systems
  • Troubleshoot and resolve escalated technical issues from Level 1 support, ensuring issues are addressed in a timely manner.
  • Assist with system configuration, software installations, updates, and patch management.
  • Collaborate with cross-functional teams to resolve network, server, and application-related issues.
  • Support remote workers by resolving connectivity issues, VPN problems, and application access issues.
  • Perform system monitoring and alert response to ensure uptime and performance of IT infrastructure.
  • Handle the escalation of critical issues to senior IT personnel when necessary.
  • Provide After-hours support on a rotating roster

More about you

 

You have strong communication and customer service skills, with an excellent phone manner and high attention to detail.  You possess strong troubleshooting skills and the ability to prioritise and manage multiple tasks concurrently.  You are a self starter and are keen to continue learning more skills. You will need to have at least 2 years experience in a similar role. 

 

The ideal applicant will also possess the following:

  • Strong verbal and written communication skills
  • Strong Customer Focus
  • High attention to detail
  • Ability to work within SLA’s
  • Strong troubleshooting skills
  • Ability to prioritise and manage multiple tasks concurrently
  • Ability to work within a team environment onsite and remotely

Essential Technical Skills

  • Microsoft Windows Desktop Environment including Azure and Active Directory
  • Able to support desktops, laptops, printer and mobile devices.
  • Experience with Office 365 Suite including Microsoft Teams
  • Ability to work to deadlines and meet SLA’s
  • ITIL Foundation

Non-Essential Technical Skills, but a plus:

  • Jira ServiceDesk, Manage Engine
  • Exposure to ERP platforms
  • Experience with LAN, WAN, VPN, Wi-Fi networks and VOIP systems.

Education:

  • TAFE diploma or University degree equivalent

More about COS

 

When you join COS you’ll be working for a growing business servicing many of Australia’s most well recognised companies and government agencies. You’ll be part of a socially responsible organisation who provides equal employment opportunities to a talented and diverse team of passionate people.

 

You will be joining a talented team that live and breathe our 6 core values - Passionate, Results Driven, Innovative, Self Reflective, Family and Service Excellence.  At COS, we work together to find smarter ways to deliver on our Company Purpose: Keep Australian Workers Healthy, Safe and Productive. We are passionate about maintaining a business culture that focuses on professionalism with heart.

 

Through the success of our business COS has been proud to give back over $20 million to community through the Lyone Foundation. Each year through the Lyone Foundation, COS supports Australian charities who are focused on human welfare and are underfunded.

 

Founded in Australia 45 years ago, today with over 700 employees located across every State of Australia, COS are leaders in our industry, and we’re ready to welcome you onboard

 

How to Apply

 

Please follow the instructions on the application page regarding your Work History, Education and Qualifications. You can include a Cover letter and Resume to give us an overview of your previous relevant experience. 

 

 

COS can offer you not just a job but a career.

 

If you are interested, we'd love to hear from you

 

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