Member Experience Coordinator

1 week ago


Sydney, Australia The Entourage Group Full time

***

The role of the Member Experience Coordinator is to concierge Entourage Members through their journey - including on boarding, ongoing customer service, and supporting activities that help our members have a better member experience.

Working across the Training & Delivery team (and maintaining close relationships to all facets of the business), this role is also responsible for identifying and sharing pertinent information across the business. This may include through formal processes such as member engagement reporting, to informal processes such as escalating one-off cases.

Reshaping customer service culture, this role takes a customer success approach to differentiate us as leading worlds-best practice in the customer service field.

**TEAM AND REPORTING STRUCTURE**

This role reports into the Learning and Community Manager.

This role has no direct reports.

**RESPONSIBILITIES AND DUTIES**

Member Experience
- Manage, escalate and resolve member concerns
- Conduct welcome calls and onboarding tasks for new members
- Offboard Alumni Members
- Calendar management of a large coaching team which primarily includes booking in first coaching calls
- Customer service enquiries in the facebook communities
- Ownership over small-scale projects.

Office Support
- Order office supplies on a fortnightly basis
- Organising equipment for new starters in The Entourage Team
- Ad hoc support to team on equipment in replacing equipment during ongoing office supply orders
- Supporting senior team members with ad hoc duties as required.

The Entourage Values

As part of The Entourage team you operate by The Entourage values:

- Be WOW. Exceed expectations in everything we do
- Lead innovation. Think creatively to develop new solutions
- Education matters. Develop yourself and others
- Make it happen. Take responsibility and be outcome oriented
- Come from heart. Be compassionate, respectful and humble
- Become World’s best practice. Understand and drive world class outcomes
- Be Happy, bring quirk

**Salary**: From $55,005.21 per year

Schedule:

- 8 hour shift

Work Authorisation:

- Australia (required)

Ability to Commute:

- Sydney, NSW (required)

Ability to Relocate:

- Sydney, NSW: Relocate before starting work (required)

Work Location: In person


  • Experience Leader

    4 weeks ago


    Sydney, Australia GrowPro Experience Full time

    **About us** We are GrowPro Experience, an international Startup that designs experiences and offers free advice to adventurous souls who want to live, study, and work abroad. **Your functions** - Welcoming students in local coworking (includes airport pick up service) - Negotiation with local partners (related to events and destination activities) -...


  • Sydney, New South Wales, Australia The Entourage Group Full time

    ***The role of the Member Experience Coordinator is to concierge Entourage Members through their journey - including on boarding, ongoing customer service, and supporting activities that help our members have a better member experience.Working across the Training & Delivery team (and maintaining close relationships to all facets of the business), this role...


  • Sydney, Australia Rest Full time

    Company Description Supporting millions of Aussies since 1988 with low fees and competitive long-term performance. Profits back to members, not shareholders **Closing date: 28th July 2023** **Job Description**: - Newly created Strategic Leadership role - A career defining opportunity - Hybrid working as standard **About Us** Established in 1988, Rest...


  • Sydney, New South Wales, Australia Rest Full time

    Company DescriptionSupporting millions of Aussies since 1988 with low fees and competitive long-term performance. Profits back to members, not shareholdersClosing date: 28th July 2023Job Description: Newly created Strategic Leadership role A career defining opportunity Hybrid working as standardAbout UsEstablished in 1988, Rest is one of Australia's largest...


  • Sydney, New South Wales, Australia Virtuoso, Ltd. Full time

    The Member Relations Coordinator supports and coordinates the efforts of the Member Relations team in the region in achieving annual network sales and engagement goals.This is a twelve-month temporary role.Essential duties and responsibilities include the following. Other duties may be assigned.- Coordinate and manage member communications and materials in...


  • Sydney, New South Wales, Australia Coco & Lola Full time

    Customer Experience CoordinatorFULL TIME & CASUAL | Head OfficeCoco & Lola is a progressive multi-brand womenswear fashion omni channel retailer representing a premium curation of Australian designers. Home of Australian fashion,Coco & Lola has flagship boutiques located in Sydney, Melbourne and Perth and is leading the way in creating unique and immersive...


  • Sydney, New South Wales, Australia Virtuoso, LTD. Full time

    This is a twelve-month temporary role. Virtuoso is the leading global travel agency network specializing in luxury and experiential travel. This by-invitation-only organization comprises over 1,200 travel agency locations with more than 20,000 travel advisors in 54 countries throughout North America, Latin America, the Caribbean, Europe, Asia-Pacific,...


  • Sydney, New South Wales, Australia Lion Pty Ltd Full time

    01-Jun-2023- Sydney, NSW, AUAre you a dynamic, organized, and people-oriented individual with a passion for creating exceptional workplace experiences? We are seeking an enthusiastic Workplace Experience Coordinator to join our vibrant teamAt Lion, we believe that a remarkable workplace leads to extraordinary results. As a Workplace Experience Coordinator,...


  • Sydney, Australia Association of Independent Schools of NSW Full time

    **Location**: AISNSW Employment Type: FP - Full-Time Permanent Department: Regulation, Community & Member Engagement Closing Date: 07/05/2024 Provide exceptional responsive service and share your exceptional interpersonal skills to support over 500 independent schools across NSW by joining the Association of Independent Schools of NSW (AISNSW) as a...


  • Sydney, New South Wales, Australia hatch Full time

    6 days ago Be among the first 25 applicants This is a Member Success Coordinator role with Ecommerce Equation based in Sydney, AustraliaEcommerce Equation --Role Seniority - A role for someone with underlying potential, good motivation and ability to learn. Typically no direct experience is required.More about the Member Success Coordinator role at...


  • Sydney, New South Wales, Australia RACGP Full time

    Member Experience Marketing & Commercial Sydney Full Time, Permanent 30/5/2024 Leading National Health and Education member-based organisation Full time, permanent opportunity with Sydney location and WFH options $102,147 p.a, plus 14% Superannuation and 17.5% annual leave loading About the RACGPThe Royal Australian College of General...


  • Sydney, Australia Salesforce Full time

    Job Category Marketing & Communications Job Details **About Salesforce** We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too —...


  • Sydney, New South Wales, Australia Lendi Group Full time

    Company DescriptionIn May 2021, Lendi and Aussie Home Loans merged to create Lendi Group. Today, Lendi Group is Australia's largest retail mortgage broker, with a loan book in excess of $70 billion, over 1200 brokers and 225 retail stores across the country.At Lendi Group, we use technology to drive better customer outcomes and experiences. We're passionate...


  • Sydney, New South Wales, Australia Lendi Full time

    Company Description In May 2021, Lendi and Aussie Home Loans merged to create Lendi Group. Today, Lendi Group is Australia's largest retail mortgage broker, with a loan book in excess of $70 billion, over 1200 brokers and 225 retail stores across the country. At Lendi Group, we use technology to drive better customer outcomes and experiences. We're...


  • Sydney, Australia Lendi Full time

    Company Description In May 2021, Lendi and Aussie Home Loans merged to create Lendi Group. Today, Lendi Group is Australia's largest retail mortgage broker, with a loan book in excess of $70 billion, over 1200 brokers and 225 retail stores across the country. At Lendi Group, we use technology to drive better customer outcomes and experiences. We’re...


  • Sydney, New South Wales, Australia Hub Australia Full time

    06th June, 2024 About Hub Australia:Hub Australia provides premium workspaces, business networks, and services across 15 locations in Sydney, Melbourne, Brisbane, Canberra and Adelaide. Founded and headquartered in Melbourne, Hub has grown to become the largest privately-owned coworking operator in Australia, with over 150 staff and over 7000 members ranging...


  • Sydney, Australia Scape Full time

    **WHO WE ARE?** Scape’s vision is to be the Earth’s best living company (so you can see straight off the bat we are a conservative bunch!). We are a leading provider of student accommodation in Australia. We currently have the capacity to provide a home to 15,000 students (and are growing) and we don't simply provide a bed and roof; we also provide a...


  • Sydney, Australia Known Full time

    **Known is currently seeking a part time Office Experience Coordinator to create meaningful employee WOW moments, including events, and act as support to People & Culture.** - Support our P&C team as well as the broader business - Newly created, Part Time opportunity (24 hrs p/week) - Flexible office hours but ideally 9am - 3pm, Mon to Thurs We are an...


  • Sydney, New South Wales, Australia Rest Full time

    About the Job:As a pivotal member of the leadership team, you will collaborate closely with the Chief Member Officer (CMO) to ensure that the Member division focuses on key objectives.Coordinate and communicate the development and monitoring of the Member strategy and success metricsSet up and manage reporting frameworksSupport in group communicationsThis...


  • Sydney, Australia CBRE Full time

    Posted- 05-Jun-2023- Service line- GWS Segment- Role type- Full-time- Areas of Interest- Customer Service, Facilities Management- Location(s)- Sydney - New South Wales - Australia**Global GWS account - a leader in the financial technology industry based in Sydney CBD** **Award winning client company culture - incredibly supportive and collaborative global...