![The Entourage Group](https://media.trabajo.org/img/noimg.jpg)
Member Experience Coordinator
1 week ago
***
The role of the Member Experience Coordinator is to concierge Entourage Members through their journey - including on boarding, ongoing customer service, and supporting activities that help our members have a better member experience.
Working across the Training & Delivery team (and maintaining close relationships to all facets of the business), this role is also responsible for identifying and sharing pertinent information across the business. This may include through formal processes such as member engagement reporting, to informal processes such as escalating one-off cases.
Reshaping customer service culture, this role takes a customer success approach to differentiate us as leading worlds-best practice in the customer service field.
**TEAM AND REPORTING STRUCTURE**
This role reports into the Learning and Community Manager.
This role has no direct reports.
**RESPONSIBILITIES AND DUTIES**
Member Experience
- Manage, escalate and resolve member concerns
- Conduct welcome calls and onboarding tasks for new members
- Offboard Alumni Members
- Calendar management of a large coaching team which primarily includes booking in first coaching calls
- Customer service enquiries in the facebook communities
- Ownership over small-scale projects.
Office Support
- Order office supplies on a fortnightly basis
- Organising equipment for new starters in The Entourage Team
- Ad hoc support to team on equipment in replacing equipment during ongoing office supply orders
- Supporting senior team members with ad hoc duties as required.
The Entourage Values
As part of The Entourage team you operate by The Entourage values:
- Be WOW. Exceed expectations in everything we do
- Lead innovation. Think creatively to develop new solutions
- Education matters. Develop yourself and others
- Make it happen. Take responsibility and be outcome oriented
- Come from heart. Be compassionate, respectful and humble
- Become World’s best practice. Understand and drive world class outcomes
- Be Happy, bring quirk
**Salary**: From $55,005.21 per year
Schedule:
- 8 hour shift
Work Authorisation:
- Australia (required)
Ability to Commute:
- Sydney, NSW (required)
Ability to Relocate:
- Sydney, NSW: Relocate before starting work (required)
Work Location: In person
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