Service Manager
19 hours ago
Lead a small and specialist cluster of accommodation services supporting clients living with an acquired disability and mental illness. Located in Western Sydney, with WFH flexibility
- **Full time, permanent role as part of a supportive leadership team**:
- **Innovative concierge accommodation model in disability and mental health**:
- **Competitive remuneration of $100,000 - $115,000 + NFP package**
As Service Manager you are responsible for managing a cluster of service outlets across Western Sydney, leading a multidisciplinary team that comprises Team Leaders, Support Workers and Registered Nurses.
In a busy and diverse role, you will oversee the implementation of individual client plans and be a point of contact for families/carers and other client related stakeholders.
Reporting to the General Manager, the Service Manager will work in partnership with internal stakeholders ensuring the execution of the organisation's vision at a local level, including driving positive quality client outcomes (quality of life and health supports), staff performance and engagement, and service sustainability across the designated accommodation sites.
**To have success in the role** you will be passionate about working within the disability and mental health sector and dedicated to making a difference. An open, collaborative and creative leader, who enjoys a hands-on role and who can keep calm under pressure
**You will also have;**
- A relevant qualification or equivalent in Disability, Nursing or community related studies
- Minimum 2 years experience in the leadership of staff and teams in an empowering and coaching style.
- Demonstrated understanding of NDIS, along with the principles of ‘Active support’ and human rights-based approaches to service delivery, ideally within accommodation services
- Strong computer literacy skills and advanced interpersonal communication skills including negotiation and the preparation of written and verbal reports;
- Demonstrated business acumen including financial management, budgeting and governance experience.
- Strong interpersonal and relationship-building skills with internal and external stakeholders;
- Hold an unrestricted driver's license, as well as be open to undergoing pre-employment checks including current NDIS Worker Screening and be vaccinated against COVID-19 (as per government mandates)
**What’s in it for you?**
- Key leadership role managing innovative concierge models committed to consumer choice
- Competitive remuneration package
- Access to Employee Assistance and Fitness Passport programs
- Work for an established NFP within a supportive leadership team to drive continuous improvement
**Does this sound like you?**
**If so, APPLY TODAY by submitting your resume along with a cover letter expressing your interest, and what you would bring to the role.
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