Business Partner Retention Support

2 days ago


Brisbane, Australia CoAct Full time

**Introduction**:
Ready for an exciting journey? Become a key member of our team as a Business Partner Retention Support - and guess what? You get to work from the comfort of your home

**Description**:
What you can expect

You'll be at the forefront of driving success by nurturing relationships with key account service partner leaders and fine-tuning our retention support processes for optimal performance and revenue growth.

Your role will involve diving deep into the outcomes and quality of retention support across all Employment Services Areas (ESAs), pinpointing areas for enhancement, and coaching leaders to boost their effectiveness. Working closely with our partners and BP- Service Partner Performance, you'll lead the implementation of strategies to boost retention rates and exceed budget targets.

But that’s not all You'll also coach service partner leaders on best practices, covering everything from improving claim conversion rates to enhancing post-placement support.

Get ready to unleash your potential and shape the future of retention support with us

**Skills and Experiences**:
Personal Attributes

Strong interpersonal and communication skills, with the ability to work cordially with partners in a coaching and mentoring capacity
High attention to detail, out-of-the-box thinking, and problem-solving attitude, with a focus on optimising retention support processes and enhancing performance
Collaborative mindset, with the ability to work collaboratively with cross-functional teams to implement strategies and initiatives effectively

Value-Add Experience and Qualification

Extensive experience in the Disability Employment Service (DES) sector, with a strong understanding of the Documentary Evidence for Outcomes guidelines, Deed, and claiming processes within ESS Web
Proficiency in data analysis and interpretation, with the ability to identify trends, patterns, and areas for improvement
Ability to interpret and work towards set budgets, ensuring alignment with financial objectives

Check Out Our Epic Benefits

Remote work and Flexible working arrangements
Competitive Salary Packaging
Home office set up allowance
Mobile, health and wellbeing allowance
Additional wellbeing leave (extra 13 days on top of your annual and personal leave entitlements)
Corporate health insurance discounts
Employer of Choice in The Australian Business Awards 2021

Your Next Steps

At CoAct, diversity and inclusivity are core values. We believe in equal opportunities for all and welcome qualified applicants from diverse backgrounds, including race, religion, gender identity, sexual orientation, disability, and age.

All successful applicants will be required to complete criminal history verification and may be required to undergo a working with children check.



  • Brisbane, Queensland, Australia CoAct Full time

    Introduction:Ready for an exciting journey? Become a key member of our team as a Business Partner Retention Support - and guess what? You get to work from the comfort of your homeDescription:What you can expectYou'll be at the forefront of driving success by nurturing relationships with key account service partner leaders and fine-tuning our retention...

  • HR Business Partner

    2 weeks ago


    Brisbane, Queensland, Australia TROOCOO Pty Ltd Full time

    Form part of a high-performing, supportive HR team in a growing organisation. Clayfield office location with workfromhome flexibility. Opportunities for growth and development internally in the business.About our clientOur client is a thriving Queensland organisation focused on providing exceptional care and service to their diverse and extensive range of...


  • Brisbane, Australia McGibbon Consulting Full time

    22.8 hours per week - Well established NFP - Generalist HR scope Our client has a long standing history and a clear vision having worked in support of their customer groups for over 100 years. Their aim is to ensure a continuing legacy and initiatives which provide for a bright future. The opportunity of **HR Business Partner** is offered as...


  • Brisbane, Australia National Storage Full time

    **Full Time role based in our State of the Art Office, Eagle Street** **Salary + Bonus + Laptop + Phone + Perks** **ASX 200 Listed Company | 600+ People | 220+ Centre Locations Across Australia and New Zealand** Are you that person in your HR team who weirdly LOVES recruitment and gets a kick out connecting the right people to the right jobs? Do you get a...


  • Brisbane, Australia u&u Recruitment Partners Full time

    u&u are thrilled to be partnering exclusively with an established brand within financial services. Who is seeking an experienced Human Resources Business Partner to join their growing team on a permanent basis. About the role This is an exciting time to join the organisation as they transition out of a period of organisational change and the key focus...

  • HR Business Partner

    2 weeks ago


    Brisbane, Australia Amzn Commercial Srvcs Pty Ltd Full time

    You will have a true hands-on approach as well as the ability to successfully monitor the "pulse" of the employees to ensure a high level of employee engagement. - Bachelor's Degree from accredited university - 3+ years human resource business partner experience - Experience supporting hourly employee client groups - Experience in a call center, distribution...

  • Analytics Lead

    4 weeks ago


    Brisbane, Australia Queensland University of Technology Full time

    $110,613 to $125,373 - Ongoing, full-time - Kelvin Grove (hybrid option available) - **Reference number: 24333**: - **Term**: Ongoing, full-time basis - **Remuneration**: $130,901 to $148,369 pa (HEW8) (inclusive of $110,613 to $125,373 salary pa, 17% superannuation and 17.5% recreation leave loading). - **Location**: Kelvin Grove (hybrid option...

  • Analytics Lead

    4 weeks ago


    Brisbane, Australia Queensland University of Technology Full time

    $110,613 to $125,373 - Ongoing, full-time - Kelvin Grove (hybrid option available) - **Reference number: 24333**: - **Term**: Ongoing, full-time basis - **Remuneration**: $130,901 to $148,369 pa (HEW8) (inclusive of $110,613 to $125,373 salary pa, 17% superannuation and 17.5% recreation leave loading). - **Location**: Kelvin Grove (hybrid option...


  • Brisbane, Queensland, Australia u&u Recruitment Partners Full time

    u&u are thrilled to be partnering exclusively with an established brand within financial services. Who is seeking an experienced Human Resources Business Partner to join their growing team on a permanent basis.About the roleThis is an exciting time to join the organisation as they transition out of a period of organisational change and the key focus shifts...


  • Brisbane, Queensland, Australia CPL Full time

    Client Retention and Business Development Manager Permanent, fulltime role - Salary + Salary Packaging Join a leading not-for-profit community organisation Brisbane CBD office, on Adelaide St CPL Choice, Passion, Life, part of the CPL Group, is the leading provider of integrated support and advice for people living with a disability in Queensland and...

  • HR Business Partner

    1 week ago


    Brisbane, Queensland, Australia HR Partners Full time

    National organisation you will be proud to work for with a large world-leading parent company Senior HR Professional with a HR degree to have generalist and leadership duties True Generalist Role with Strategy, ER, IR, Reporting and moreYour new organisation:Our client, a highly regarded well-known organisation, is currently looking for a Human Resources...


  • Brisbane, Australia WIDEBAND Full time

    You’ll be working on everything including: orientation of new team members, performance management, benefits administration, and any employee relations matters. Using your business skills combined with HR knowledge you will be able to identify and resolve problems quickly by gathering the facts, analyzing the data, and making a determination. What You'll...


  • Brisbane, Australia Webhelp Full time

    **Human Resources** **Location** - Brisbane, Australia*** Job Title: Human Resources Business Partner **Job Description**: As a Human Resource (HR) Business Partner, you'll collaborate closely with national leaders, offering expert advice, support, and coaching to align with business objectives and leverage your experience for optimal organisational...

  • Retention Specialist

    2 weeks ago


    Brisbane, Australia Westpac Banking Corporation Full time

    Retention Specialist - Full time permanent position based in Brisbane - Drive excellent customer experience - Grow a career within lending **How will I help?** You'll be working within a team of Retention Specialists to help retain customers who have chosen Westpac for their home lending needs. You will use your strong operating rhythms and practices to...

  • HR Business Partner

    5 days ago


    Brisbane, Australia Lotus People Full time

    Hybrid working model with 3 days in the CBD - $130-140,000 salary + super + bonus - New Team structure, full autonomy with the support of a fantastic leader **ABOUT THE COMPANY** *** Are you a HR Business Partner in Brisbane that wants to truly add value and make a difference?? We are working exclusively with an organisation in Brisbane who are looking for...


  • Brisbane, Queensland, Australia CPL - Choice, Passion, Life Full time

    CPL Choice, Passion, Life, part of the CPL Group, is the leading provider of integrated support and advice for people living with a disability in Queensland and Northern New South Wales, and their families. The newly created Business Development Manager, reporting to the Group General Manager Social Impact and Community Development, will implement business...

  • P&C Business Partner

    2 months ago


    Brisbane, Australia National Heavy Vehicle Regulator Full time

    **About the role** Reporting to the Senior P&C Business Partner as part of a geographically dispersed team of three. You will partner closely with business leaders providing practical advice and guidance in how to build a high performance teams through effective and consistent people resolutions. As you partner with your client groups to identify areas of...

  • Retention Specialist

    2 weeks ago


    Brisbane, Queensland, Australia Westpac Banking Corporation Full time

    Retention Specialist Full time permanent position based in Brisbane Drive excellent customer experience Grow a career within lendingHow will I help?You'll be working within a team of Retention Specialists to help retain customers who have chosen Westpac for their home lending needs. You will use your strong operating rhythms and practices to connect with...


  • Brisbane, Australia National Heavy Vehicle Regulator Full time

    Reporting to the Senior People & Culture (P&C) Business Partner as part of a geographically dispersed team of four. You will partner closely with business leaders providing practical advice and guidance in how to build high performance teams through effective and consistent people resolutions. As you partner with your client groups to identify areas of...

  • Retention Analyst

    2 weeks ago


    Brisbane, Queensland, Australia Great Southern Bank Full time

    Great southern Bank is seeking a skilled and experienced retention insights and reporting professional to join its CX department. As the bank continues to strengthen its focus in the Australian Home Loan Market, this new role will be responsible for providing proactive insights to support ongoing retention activity.The opportunityKey areas of responsibility...