Client Matter Administrator

2 months ago

Brisbane, Australia McCullough Robertson Full time

**Good people. Good work. Great opportunities.**

McCullough Robertson is a commercially focused firm, working with high-calibre national and international clients. We work on big matters in small teams, approaching each day with dedication and professionalism.

We provide exceptional opportunities for our employees to perform, grow and succeed, through extensive training and career development. Our teams work together and support one another to achieve individual, team and firm-wide goals.

Backed by a national team of over 400 staff located in Brisbane, Sydney, and Canberra, McCullough Robertson is a big firm, without the attitude.

**The Role**

We are looking for a Client Matter Administrator to join our team on a full-time basis. The responsibility of this role is to ensure high quality service is offered to clients (internally and externally), which is determined by accurate record keeping, close liaison with internal clients, adherence to the established policy and procedures of the firm and by maintaining a high standard of customer service.

Duties will include but not be limited to:

- File opening (including conducting searching and checks);
- Reviewing information at client and matter levels;
- Ensuring Cost Agreements have been issued to all clients;
- Identifying appropriate compliance issues for escalation to the Knowledge and Legal Excellence team;
- Processing new clients for billing
- Attending to registering companies and establishing trust deeds under guidance of our experienced tax team; and
- Working effectively as a member of the Central Administration Team and providing back up where required to all areas within the team.

**Experience**
- Have exceptional attention to detail;
- Maintain an attitude that is energetic, positive, open, honest, friendly and professional;
- Build positive relationships with colleagues through sharing of ideas, skills and knowledge;
- Demonstrate an understanding and concern for internal and external client needs and preferences;
- Take ownership and accountability for achievement of work, ensuring tasks are completed in a timely way in line with client needs;
- Develop, interpret and implement work plans, giving consideration to immediate and longer-term impacts of decisions taken;
- Demonstrate effective, concise and professional written and verbal communication;
- Demonstrate sound knowledge of systems, procedures and policies relating to work area; and
- Prioritise work processes with consideration to varying deadlines and inputs.

**Benefits**

At McCullough Robertson, we encourage a balanced work environment. Our teams enjoy having the opportunity to work in a supportive environment while having fun and achieving results.

We offer the following benefits for our employees:

- Dedicated Diversity committee with an innovative program focusing on all areas of diversity and inclusion;
- Attractive further education program and supportive learning and development opportunities throughout your whole career;
- Mentoring and sponsorship opportunities as well as coaching and leadership support;
- Holistic Health and Wellbeing program including subsidised gym membership and active social and sporting committees; and
- Inhouse barista and end-of-trip facilities.

**Inclusion and Diversity**

We are a leader in diversity and inclusion and are committed to creating an environment where our employees want to come to work.

Our commitment is to create an accessible and informed workplace, where we can collectively make a difference for everyone, including people with disability, to gain equal opportunities and grow their career at McR. This is our commitment to diversity and inclusion and how we bring to life our McR values.

An award-winning law firm, we have received the prestigious Employer of Choice for Gender Equality citation for the tenth consecutive year and have recently been awarded by Lawyers Weekly - Diversity Law Firm of the Year.
- We're an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees_._

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