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Client Services Manager
5 months ago
Civica is a global organisation of over 5,000 employees, providing smart software to deliver the public services of the future and improve outcomes for citizens.
We are problem solvers and experts in our field. And we love what we do because it makes a difference to those who really need it.
**The role**
Our health business unit at Civica is seeking an experienced Client Services Manager to join the team. The Client Services Manager (CSM) is responsible for delivery of products and services to external clients and overall project governance (PMO). This includes customer relationship management, collaboration with internal development, operations and support stakeholders and providing a single view of the customer to the leadership team. The CSM works within existing governance frameworks.
You will work collaboratively to align all key stakeholders into one team that has a shared vision and path to success. Ensuring transparency in reporting and all communications, strong stakeholder management and implementing rigorous project management and control disciplines will enable you to meet stakeholder expectations and deliver a first quality service.
CSM’s must be willing to travel and be away from home (Australia and New Zealand) as required
**We welcome your unique talents**
**About you**
**Why you’ll love working with us**
We know that when our people are happy, they will work better and have greater work satisfaction. We are an Australian Business Awards Employer of Choice and a UK Financial Times Diversity leader for the second year in 2021, rising 400 places and ranking 10th overall in the IT and software sector. We work with leading organisations such as the Tech Talent Charter and White Ribbon.
So here at Civica, we look after you. Here’s what you can expect:
- **Career opportunities** - we take great satisfaction in seeing you grow and share your knowledge to other parts of our large business
- **We’re all different **- and we love this about us. We provide an inclusive, safe and welcoming environment to all Civicans, new and old
- **Focus on learning**- there are heaps of opportunities to enable you to grow and be your best.
- **Giving culture** - we encourage you to “give back” with benefits such as our Donate a Day leave where you can volunteer for a charity of your choice
