Claims Advisor

3 weeks ago

Newcastle, Australia Suncorp Group Full time

At Suncorp Group, we believe in the power of our team to provide support and understanding to people during some of their most challenging times. We currently have an opportunity for a Claims Advisor to join the Industrial Deafness claims team to manage a portfolio of workers compensation claims.

This is 12-month contract role offering a hybrid work environment**.**

**What you’ll do**
- Manage a portfolio of Industrial Deafness workers compensation claims
- Provide excellent customer service to both internal and external stakeholders
- Develop relationships with the providers to facilitate in early contact, manage the claim process and resolution of ID claims
- Manage relationships with Corporate clients and brokers, in relation to Corporate aligned Industrial Deafness claims
- Process requests which expedite claims management within timeframes
- Finalise claim in a timely manner;
- Provide updates to Injured Workers/Employers/Brokers in accordance with our SLA
- Diarise claims reviewed for follow up and further advice/action if needed
- The provision of excellent customer service to internal and external stakeholders
- Ability to direct and collaboratively work with Third Party Providers;
- Adopt a continuous improvement philosophy.

**What you’ll bring**
- Excellent communication and interpersonal skills
- High level of time management and organisation skills
- Excellent understanding/appreciation of Workers Compensation Legislation and its systems and processes
- Industry knowledge and understanding of the legal practices and processes

**What we can offer you**

Suncorp's employee benefits are designed to support, empower and reward our people. Some of our benefits include:

- **Employee discounts and rewards - **exclusive offers on more than 400 of Australia’s large retailers including Myer, David Jones, Coles and Woolworths. We also offer discounts across our brands and various products including Suncorp Bank, Suncorp Insurance, AAMI, Shannons, Apia and GIO.
- **Study support** - We encourage external learning and offer study support to eligible employees, so you can continue to broaden your career opportunities while you work.
- **Parental Leave** - All permanent employees who are primary carers are offered 20 weeks parental leave.
- **Wellness** - We offer a wide range of initiatives to promote our employees’ health and financial wellbeing. This includes discounts on major brand health insurance, as well as discounted gym membership plans for our people.

It's worth noting that specific benefits may vary depending on the role, level, and location of the employee. For more on our employee benefits, Click Here

**Why you’ll love working with us**

For over 100 years Suncorp Group has been driven by our guiding Purpose - to build futures and protect what matters. To ensure we deliver on that Purpose, we’ve made a commitment, built on trust, empowerment, and flexibility - to help our people unlock their full potential and unleash their best and brightest selves. With the backing and support of some of the most trusted names in insurance, the Suncorp Group family provide our people with every opportunity to grow their career as they make a meaningful difference for our customers and our communities. We’re excited about what we can achieve together, working every day to be better, do more and realise the future we want to see just beyond the horizon.

If you're looking for a role where you can make a meaningful impact while working in a dynamic and supportive environment, join Suncorp Group today Your expertise and dedication will help us continue our mission of making a difference in people's lives and communities.

**Advertised**: 06 Nov 2024 AUS Eastern Daylight Time
**Applications close**: 15 Nov 2024 AUS Eastern Daylight Time

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