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Client Integration

1 month ago

Cranbourne East, Australia Special Care Australia Pty Ltd Full time

**Location**: Cranbourne East, Australia
**Employment Type**: Full-time
**Salary**: 90K -120K

**About Us**
Special Care Australia (SCA) is a leading NDIS registered company dedicated to providing high-quality support services to children and adults with special needs and disabilities. Our mission is to empower individuals to live fulfilling lives by offering personalized care and innovative programs tailored to their unique needs.

**About You**
We are seeking a motivated and experienced Client Integration Manager to join our team. As a Client Integration Manager at Special Care Australia, you will play a crucial role in ensuring seamless onboarding and integration of clients into the company's systems and processes. Responsibilities include establishing and maintaining relationships with clients, developing tailored integration plans, managing the integration process, and providing ongoing support to ensure client satisfaction.

**Key Responsibilities**:

- Establishing and maintaining strong relationships with clients to understand their needs, goals, and expectations.
- Serving as the primary point of contact for clients throughout the integration process, ensuring smooth and seamless transitions.
- Collaborating with internal teams, including sales, operations, and technical departments, to develop and implement client integration strategies.
- Conducting comprehensive assessments of client requirements and developing tailored integration plans to meet their needs.
- Managing the end-to-end integration process, including project planning, resource allocation, and timeline management.
- Monitoring project progress, identifying potential risks or issues, and implementing corrective actions as needed to ensure project milestones are met.
- Communicating regularly with clients to provide updates on project status, address concerns, and gather feedback.
- Develop and implement individualized integration plans for clients, ensuring their participation in our programs and services is seamless and tailored to their needs.
- Collaborate with internal teams and external stakeholders to coordinate support services and resources for client.
- Monitor client progress and outcomes, and make adjustments to integration plans as needed to ensure positive outcomes.

**Educational Requirements**:

- Bachelor's degree in Business Administration, Sales & Marketing, Communications, or a related field. A Master's degree may be preferred.
- Minimum of 3 years of experience working in a similar role, preferably in the disability support sector/ Hospital and healthcare
- Proven experience in Sales, Operations and client management, account management, or a related field.
- Strong understanding of client needs and market dynamics.
- Strong interpersonal and communication skills, with the ability to build rapport and trust with clients and their families.
- Knowledge of the NDIS framewrk and relevant legislation governing disability support services in Australia.
- NDIS check and police record check
- Experience in developing and implementing client integration strategies.
- Proficiency in project management and organizational skills

**What We Offer**:

- Competitive salary package commensurate with experience.
- Opportunities for professional growth and development.
- Supportive work environment with a focus on employee well-being and work-life balance.
- Opportunity to make a meaningful difference in the lives of individuals with special needs and disabilities.
- Join a passionate and dedicated team committed to excellence in disability support services.

Pay: $90,000.00 - $120,000.00 per year

**Benefits**:

- Professional development assistance

Schedule:

- 8 hour shift

Supplementary Pay:

- Performance bonus

**Experience**:

- Hospitals and Healthcare or similar field: 1 year (required)

Licence/Certification:

- NDIS Registration (required)

Work Authorisation:

- Australia (preferred)

Work Location: In person